Center Operations Director

The Center Operations Director at Circle City ABA is tasked with managing the day-to-day activities of center-based services. This includes ensuring effective administrative support, maintaining participant safety, facilitating employee training, and managing the onboarding process for Registered Behavior Technicians. You’ll also handle payroll, maintain compliance with HIPAA regulations, and keep the center environment clean and welcoming.

To qualify for the Center Operations Director role at Circle City ABA, candidates should have a Bachelor’s degree in a relevant social services field, which is preferred but not mandatory. More importantly, at least two years of experience in service coordination or management, ideally within an ABA setting, is necessary to ensure effective operational leadership.

Circle City ABA prioritizes professional growth for all employees, including the Center Operations Director. The organization offers comprehensive training, competitive compensation packages, and additional resources for career advancement. This commitment ensures that every director is well-equipped to lead their team effectively and provide the best possible services to clients.

At Circle City ABA, the work environment is designed to be supportive and collaborative, essential for both employee satisfaction and client success. The center fosters a positive atmosphere where team members can thrive, all while ensuring compliance with safety codes. Team-building events and regular feedback sessions further enhance the work culture here.

Being a Center Operations Director at Circle City ABA comes with several great benefits, including health, dental, and vision insurance, paid time off, paid training, and 401k eligibility. These perks not only enhance your lifestyle but also contribute to your overall job satisfaction and well-being.

In your response, be sure to highlight specific management roles you've held, detailing your responsibilities and how they relate to ABA settings. Mention your familiarity with operational best practices and your approach to overseeing staff training and client interactions.

Discuss the strategies you employ to maintain compliance with safety regulations, such as regular inspections, training staff on safety protocols, and ensuring that all operational procedures meet relevant standards. Examples of past experiences can also be compelling.

Explain your process for setting performance metrics, conducting evaluations, and offering constructive feedback. Emphasize your role in creating a motivating environment, which encourages professional growth among your team.

Share your methods for managing schedules efficiently, possibly using software tools or communication strategies, and describe a time when you successfully resolved a scheduling conflict while ensuring continuity of services at the center.

Talk about your experience collaborating with families and stakeholders to enhance engagement. Mention techniques you've used to communicate the value of services, as well as initiatives for outreach and education to increase participation.

Demonstrate your commitment to continuous professional development by mentioning resources like workshops, online courses, or professional associations in the ABA field. Explain how you integrate these learnings into your operational strategies.

When answering, provide a specific example that showcases your problem-solving skills and leadership attributes. Outline the challenge, your action plan, and the positive outcome that resulted from your efforts.

Discuss your approach to employee onboarding and ongoing training, emphasizing the importance of comprehensive orientations, mentorship programs, and continuous learning opportunities to ensure a well-prepared staff.

Share your prioritization techniques, such as using checklists or time management tools. Provide an example of a particularly busy period and how you maintained efficiency and effectiveness without sacrificing quality.

Express your understanding of the importance of family inclusion in the ABA process. Mention strategies you would use to encourage familial engagement, such as workshops and regular updates, to reinforce client progress and program support.