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End to End Business Process Lead

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Company Description

Tout a commencé sous le soleil de San Diego, en Californie, en 2004, lorsqu’un ingénieur visionnaire, Fred Luddy, a vu le potentiel de transformer notre façon de travailler. Aujourd’hui, ServiceNow se présente comme un leader mondial du marché, apportant une technologie innovante améliorée par l’IA à plus de 8 100 clients, dont 85% des entreprises du Fortune 500®. Notre plateforme intelligente basée sur le nuage connecte de manière transparente les personnes, les systèmes et les processus pour permettre aux organisations de trouver des méthodes de travail plus intelligentes, plus rapides et meilleures. Mais ce n’est que le début de notre voyage. Joignez-vous à nous dans la poursuite de notre objectif de rendre le monde meilleur pour tous.

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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are seeking a highly driven expert to drive the transformation of our core business processes, including end-to-end deal execution. The ideal candidate has deep expertise in quote-to-contract processes, understands complex deal structures, and excels at training and enablement. They will work closely with cross-functional teams, including Sales, Operations, Deal Desk, Pricing, Finance, Legal, Customer Success and DT, to lead defining the business requirements to streamline and simplify end-to-end sales processes. Additionally, in partnership with change management and enablement they will develop training programs that empower teams to navigate new and simplified processes effectively. Given the high-impact nature of this role, we are looking for a top-tier expert who thrives in fast-paced, high-stakes environments and is eager to drive a massive transformation.

What you get to do in this role:

Lead sales process transformation from designing, executing and driving the adoption of streamlined end to end sales processes globally, ensuring alignment with business goals and the enterprise/solution architecture
Define scope and value streams for E2E processes, ensuring alignment across departments and managing dependencies within the process value chain
Optimize process performance by driving process harmonization, simplification, and scalability
Orchestrate decision-making between Process Owners and Business Owners to conclude on design decisions, manage dependencies and risk controls
Handover & Review processes to the business and process teams once the program ends, ensuring long-term sustainability
Ensure optimal awareness, understanding, and adherence of global E2E processes across sales
Remove friction and improve efficiency across systems by optimizing tools and workflows
Drive Behavior Change by reinforcing new processes through coaching and automated reminders
Define KPIs to track global process improvements and adjust based on feedback as well as sales performance data
Provide prioritization recommendations to achieve end-to-end process excellence and sustain internal/external customer and partner satisfaction
Create and maintain key documentation such as process flows, playbooks, and RACIs, while keeping operational efficiency, ease of use, and effectiveness top of mind
Provide leadership with regular project status updates, feedback, and appropriate reporting on key projects

Qualifications

Our ideal candidate:

A successful candidate will be a strong individual contributor with deep Sales and Deal Support domain and process expertise who can work in a rapidly changing environment, is comfortable with ambiguity, is flexible in working across all levels of the organization, thrives on hard work, and demonstrates strong business acumen with the highest level of integrity. We place high value on relevant personal qualities: results-oriented, energetic, empathetic, highly communicative, creative problem solver who values diversity.

Additional qualifications:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
Experience driving and guiding end-to-end process and technology transformation in a SaaS company
Combined 10+ years of experience in the following areas: Sales operations, Go-to-market process definition and execution, Business model design and implementation, Go-to-market automation
Deep domain expertise in the end-to-end deal execution process from lead to close
Combines solid technical skills with business solution pragmatism. Is pragmatic, practical and execution oriented
Excellent verbal and written communication skills and an engaging personality. A proven ability to effectively interface with a diverse range of roles at all levels
Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environment
High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results
University degree in Business Administration or a comparable degree is desired

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

Nous adoptons une approche basée sur la flexibilité et la confiance vis-à-vis de notre monde du travail distribué. Les personas de travail (flexibles, à distance ou requis au bureau) sont des catégories qui sont attribuées aux employés de ServiceNow en fonction de la nature de leur travail. Cliquez ici pour en savoir plus.

Equal Opportunity Employer

ServiceNow est un employeur qui souscrit au principe de l'égalité d’accès à l’emploi. Tous les candidats qualifiés recevront une considération pour l’emploi sans égard à la race, la couleur, la croyance, la religion, le sexe, l’orientation sexuelle, l’origine nationale ou la nationalité, l’ascendance, l’âge, le handicap, l’identité ou l’expression de genre, l’état matrimonial, le statut d’ancien combattant ou toute autre catégorie protégée par la loi. De plus, tous les candidats qualifiés ayant des antécédents d’arrestation ou de condamnation seront pris en considération pour un emploi conformément aux exigences légales.

Accommodations

Nous mettons tout en œuvre offrir une expérience accessible et inclusive pour tous les candidats. Si vous avez besoin d’une mesure d’adaptation raisonnable pour compléter une partie du processus de candidature ou si vous n’êtes pas en mesure d’utiliser cette candidature en ligne et que vous avez besoin d’une autre méthode pour postuler, veuillez communiquer avec [email protected] pour obtenir de l’aide.

Export Control Regulations

Pour les postes nécessitant l’accès à une technologie contrôlée assujettie aux règlements sur les contrôles à l’exportation, y compris les U.S. Export Administration Regulations (EAR), ServiceNow peut être tenu d’obtenir l’approbation des autorités gouvernementales en matière de contrôle des exportations pour certaines personnes. Tout emploi est subordonné à l’obtention par ServiceNow d’une licence d’exportation ou d’une autre approbation qui pourrait être requise par les autorités de contrôle des exportations compétentes.

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Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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What You Should Know About End to End Business Process Lead , ServiceNow

At ServiceNow, we are excited to announce an amazing opportunity for an End to End Business Process Lead, a crucial role designed to transform how we engage with our clients and streamline our operations. Located remotely in the beautiful city of Montreal, Quebec, Canada, this role calls for an energetic professional who is passionate about innovating core business processes and optimizing end-to-end deal execution. You’ll utilize your deep expertise in quote-to-contract processes and complex deal structures while working collaboratively with teams across Sales, Operations, Pricing, Legal, and more. Your mission? To streamline and simplify our sales processes, making them more efficient and aligned with our business goals. If you're a curious, proactive problem-solver who loves unearthing new ways to enhance workflows, this role is perfect for you. You’ll lead process harmonization efforts, optimize performance metrics, and develop training programs that empower our teams. Plus, you will be part of a culture that respects inclusivity and values diverse backgrounds, where you can truly find your voice and contribute to a shared vision of excellence. Here at ServiceNow, we believe in working smarter, not harder, and as our End to End Business Process Lead, you’ll be at the forefront of driving our business transformation. Ready to take the next step in your career? Join us in making the world work better for everyone.

Frequently Asked Questions (FAQs) for End to End Business Process Lead Role at ServiceNow

What are the main responsibilities of the End to End Business Process Lead at ServiceNow?

The End to End Business Process Lead at ServiceNow is responsible for transforming core business processes, focusing particularly on end-to-end deal execution. The role includes leading the design, execution, and adoption of streamlined sales processes globally. Additionally, you will ensure that processes align with business objectives and manage dependencies across departments, providing vital leadership in optimizing performance metrics and driving behavior change.