Court Case Coordinator

The Court Case Coordinator at NYCHA is responsible for managing sensitive court cases involving necessary repairs. This includes case management, coordinating with property management and the legal team, running unit history reports, and ensuring that all repairs are completed promptly. Effective communication with residents and tracking progress through platforms like Zendesk and using tools such as Maximo and Tableau are also crucial responsibilities.

To qualify for the Court Case Coordinator role at NYCHA, applicants must have a high school diploma or equivalent, along with three years of experience in community work or related activities. Alternatively, relevant education or experience that matches these criteria may also be accepted, ensuring that candidates understand the duties associated with the position.

As a Court Case Coordinator, facilitating communication involves keeping residents informed about the status of their repairs. This includes providing updates on court-ordered actions, addressing any questions or concerns residents may have, and ensuring that their voices are heard throughout the entire repair process, creating a transparent and responsive atmosphere for all stakeholders.

Yes, NYCHA employees are encouraged to apply for the Court Case Coordinator position, provided they have served at least one year in their current role. This promotional opportunity is a great way for current employees to advance their careers within NYCHA and enhance their contributions to the community.

NYCHA offers its employees a comprehensive benefits package that includes a choice of medical coverage plans, retirement options through the New York City Employees’ Retirement System (NYCERS), and a deferred compensation plan. These benefits aim to support the well-being and financial security of all employees as they work towards improving community living standards.

In your answer, focus on any previous roles where you managed cases or coordinated multi-departmental activities. Highlight specific projects, your impact on successful case completions, or how you effectively communicated with diverse stakeholders to navigate challenges.

Explain your approach to prioritizing tasks by demonstrating how you assess urgency and importance, such as using tools like to-do lists or digital task managers. Provide an example where your prioritization led to meeting deadlines effectively while ensuring quality in your work.

Discuss strategies such as regular updates, empathetic listening, and being proactive in addressing resident concerns. Provide examples of how you’ve successfully managed similar situations in the past, ensuring all parties feel involved and informed.

In your response, articulate your experience with these tools, highlighting specific projects where you used them to track case progress or report on findings. If you have not used them directly, express your willingness to learn and adapt quickly to new software applications.

Prepare an example that illustrates your conflict resolution skills, focusing on how you facilitated communication and understanding between departments to reach a resolution. Emphasize negotiation, empathy, and collaboration as key elements of your approach.

Highlight qualities such as strong communication skills, attention to detail, the ability to work independently, and a commitment to community service. Discuss how these characteristics enable the Court Case Coordinator to effectively manage cases and support residents.

Provide a structured approach to handling delays, including immediate communication with all stakeholders, assessing the reasons behind the delay, and implementing a corrective action plan. Emphasize the importance of transparency and timely updates to maintain trust.

Discuss your systematic approach to documentation, whether through digital platforms or traditional methods. Mention the importance of accuracy and regular updates, along with any tools you use for organizing information to ensure it is easily accessible to all stakeholders.

Prepare a detailed account of a project where you took leadership and achieved a successful outcome. Focus on the actions you took, challenges you faced, and results achieved, linking it back to the skills relevant to the Court Case Coordinator position.

Express your passion for community service and improving living conditions for residents. Highlight how the role aligns with your professional goals and the unique contributions you hope to make at NYCHA, showcasing your commitment to the mission and values of the organization.