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Direct Care Worker

Job Description

THE SELECTED CANDIDATE WILL BE OFFERED A SALARY OF $48,094.00.

IT IS IMPORTANT THAT YOU FILE FOR, TAKE AND PASS THE NEXT EXAMINATION FOR THE CIVIL SERVICE TITLE OF CONGREGATE CARE SPECIALIST WHEN IT IS MADE AVAILABLE TO AVOID BEING "BUMPED" OUT OF YOUR POSITION WHEN THE ELIGIBLE LIST FOR THIS TITLE IS ESTABLISHED.

PLEASE VISIT: https://www.nyc.gov/site/dcas/employment/how-can-you-find-upcoming-exams.page.

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services and provides subsidized childcare vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement, and programs for youth in the community.

The ACS Nicholas Scoppetta Children’s Center (NSCC) provides children with a temporary living environment that is non-judgmental, supportive, caring and structured, and strives to heal past and ongoing trauma. We believe that every child deserves safety, happiness, health, and love in our care, no matter how long or short their stay. Children in our care are prepared to transition to placement or achieve permanency after their stay at the Children’s Center. In caring for our kids, we prioritize the values of acceptance, compassion, respect, equality, growth, education, development, promoting self-esteem, tolerance, and the preservation of self-identity. NSCC is comprised of Pre-Placement Services, the Office of Placement Administration, Social Work, Case Planning Unit, and Program Development and Staff Wellness.

The Office of Pre-Placement Services within NSCC is responsible for providing a safe and nurturing environment for children and youth between the ages of 0-21 years of age. The Office of Pre-placement services is a 24 hour a day, 7-day program that is dedicated to ensuring the social, emotional, medical, educational, and mental health needs of children and youth are being met. The Congregate Care Specialist is responsible for overseeing children and youth placed in the Children’s Center, city congregate care facilities and related functional areas of ACS, and for providing administrative support.

The Congregate Care Specialist responsibilities include, but are not limited to:

- Oversee the care, development and guidance of dependent, neglected, traumatized, and emotionally disturbed children at the Children’s Center

- Create a welcoming, trauma-informed environment for all children entering and exiting the Children’s Center

- Conduct individual and group orientation for youth to support NSCC program expectations and transition to placement

- Closely supervises youths at congregate care facilities, non-secure detention facilities, and during sponsored visits and activities

- Chaperone and/or transport youth to and from appointments, school, activities, court appearances, and other community-based activities

- Participate and assist in planning group and individual activities

- Monitor and supervise children in assigned areas

- Assist children with personal hygiene, when necessary

- Intervene in crisis situations by assessing imminent danger, and attempts appropriate de-escalation intervention, when necessary

- Conduct regular room inspection and personal searches in order to maintain a contraband free and safe environment

- Utilize approved physical restraint techniques to ensure safety of residents and staff, when necessary

- Observe changes in behavior and reports aberrations

- Perform liaison functions to communicate with and direct inquiries and observations to other members of the inter-disciplinary team to provide comprehensive care for all children and youths

- Answer phones and provides requested information or directs inquiries to appropriate staff

- Complete required log entries, tracking sheets, incident reports, and other relevant documentation which supports the monitoring of youth admission/exiting, and youth being released from the Children's center

- Assist children and youth with educational and recreational activities

- Shop for clothing, supplies, and materials as necessary
.
Special Note:

- Candidates may be required to work various shifts including holidays, weekends, and overnights.

ADDITIONAL INFORMATION:

Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.

TO APPLY:

Please go to www.cityjobs.nyc.gov or www.nyc.gov/ess for current NYC employees and search for Job ID #639499.

No phone calls, faxes or personal inquiries permitted.

Note: Only candidates under consideration will be contacted.

CONGREG CARE SPEC-ACS(35 HR WK - 5245A

Qualifications

A four-year high school diploma or its educational equivalent and either:

1. Two years of satisfactory experience working with children or youths in a congregate residential institution or non-secure detention facility; or

2. An associate degree or 60 semester credits from an accredited college, including12 semester credits in psychology, sociology, social work, human services, criminal justice, education, nursing or cultural anthropology.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Average salary estimate

$48094 / YEARLY (est.)
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$48094K
$48094K

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What You Should Know About Direct Care Worker, City of New York

If you're passionate about supporting children in need, the role of Direct Care Worker at the Administration for Children’s Services (ACS) in New York City, NY, might be just what you're looking for! As a key player at the Nicholas Scoppetta Children’s Center, you’ll be responsible for providing a safe and nurturing environment for youth aged 0-21 who have experienced trauma. Your day-to-day responsibilities will include overseeing the care and guidance of these children, creating a welcoming, trauma-informed atmosphere, and assisting with their personal hygiene and development. You’ll play a crucial role in monitoring their behavior, conducting orientation sessions, and chaperoning youth to various appointments and activities. Your compassionate approach will help children transition smoothly to placements or achieve permanency after their time at the center. This position offers a salary of $48,094.00, and we encourage you to take the next Civil Service examination for Congregate Care Specialist to secure your future in this rewarding career. Working with us means being part of a team that values acceptance, respect, and the promotion of self-esteem. If you're ready to make a difference in the lives of vulnerable children, we’d love to see your application!

Frequently Asked Questions (FAQs) for Direct Care Worker Role at City of New York
What are the main responsibilities of a Direct Care Worker at ACS in New York City?

As a Direct Care Worker at the Administration for Children’s Services (ACS) in New York City, your main responsibilities will include overseeing the care and guidance of dependent and emotionally disturbed children, creating trauma-informed environments, and supervising children at congregate care facilities. You'll also participate in individual and group activities, transport youth to appointments, and maintain a safe and contraband-free environment.

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What qualifications do I need to become a Direct Care Worker at ACS?

To become a Direct Care Worker at ACS, candidates must hold a high school diploma or its equivalent and possess two years of experience working with children in a congregate residential institution or have an associate degree with relevant coursework. These qualifications ensure that you are prepared to meet the needs of at-risk youth in a supportive manner.

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Is prior experience required for the Direct Care Worker role at ACS?

Yes, the Direct Care Worker position at the Administration for Children’s Services requires either two years of satisfactory experience working with children or youth in a similar setting or an associate degree with specific credits in relevant fields. This experience is crucial for understanding the unique challenges faced by the children in our care.

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What is the work schedule like for a Direct Care Worker at ACS in NYC?

Direct Care Workers at ACS can expect to work various shifts, including holidays, weekends, and overnight shifts. The demanding nature of this role requires flexibility to ensure that the children's needs are met 24/7 in a supportive environment.

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How does ACS support the development and well-being of children in care?

The Administration for Children’s Services is committed to the safety and well-being of children by providing a nurturing environment that focuses on their emotional, medical, educational, and mental health needs. Through comprehensive care and structured programming, ACS helps children heal from trauma and prepares them for future placements or permanency.

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Common Interview Questions for Direct Care Worker
Can you describe a challenging situation you faced while working with children?

When responding to this question, focus on a specific incident where you effectively managed a difficult situation. Describe the context, your actions, and the outcome. Emphasizing your problem-solving skills and ability to remain calm under pressure will showcase your preparedness for the Direct Care Worker role at ACS.

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How do you create a trauma-informed environment for children?

To answer this, discuss techniques you use to foster a trauma-informed setting, such as establishing trust, maintaining consistency, and providing positive reinforcement. Sharing specific examples of how you've implemented these strategies can demonstrate your suitability for the position.

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What strategies do you use to engage children in activities?

Your response should highlight your creativity and adaptability in engaging children. Discuss how you assess their interests, incorporate play into learning, and tailor activities to meet their emotional and developmental needs, particularly as a Direct Care Worker where building relationships is essential.

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How would you handle a crisis situation involving a child?

In answering this question, emphasize your training and experience in crisis intervention. Detail the steps you would take to assess the situation, ensure safety, and apply de-escalation techniques effectively, demonstrating your readiness for the Direct Care Worker role at ACS.

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What motivates you to work with at-risk youth?

Convey your passion for supporting children and the positive impact you hope to have on their lives. Share any personal experiences or values that drive your desire to be a Direct Care Worker, showcasing your commitment to making a difference.

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How do you manage your time effectively while supervising children?

Discuss specific time management strategies you've implemented in the past, such as prioritizing activities, establishing routines, and multitasking effectively. Provide examples that reflect your organizational skills essential for a Direct Care Worker at ACS.

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Can you give an example of how you helped a child improve their self-esteem?

Describe a situation where you recognized a child's struggle with self-esteem and how you implemented supportive measures to help them grow. These measures could include encouragement, positive feedback, and tailored activities that bolster their confidence.

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What steps do you take to ensure a safe environment for children?

Emphasize your commitment to safety by discussing specific protocols you follow, such as regular safety checks, monitoring behavior, and adhering to guidelines for maintaining a contraband-free environment, all crucial for a Direct Care Worker at ACS.

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How would you address behavioral issues in a group setting?

Explain your approach to managing group dynamics, including setting clear expectations, using positive reinforcement, and implementing individual interventions as needed. This showcases your ability to handle diverse situations as a Direct Care Worker.

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What role does teamwork play in providing care for children?

In your answer, highlight the importance of collaboration among staff at ACS to deliver comprehensive care. Provide examples of teamwork you've experienced and how it has benefited the children, reinforcing your understanding of the Direct Care Worker role.

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Our Mission To work to eliminate ageism and ensure the dignity and quality-of-life of New York City’s diverse older adults, and for the support of their caregivers through service, advocacy, and education. Strategic Goals To foster independence...

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DATE POSTED
March 18, 2025

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