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Special Officer, Bureau of Operations

Job Description

Special Officer-70810 – Open to candidates who are permanent or to those who recently filed for SPECIAL OFFICER Exam No. 5316 within the filing period From: February 5, 2025, To: February 25, 2025. THE TEST DATE: Multiple-choice testing was scheduled to begin on Friday, May 28, 2025.

The Division of Administration--Bureau of Operations/Health Police Unit oversees, directs, and protects DOHMH employees, clients, visitors, and properties throughout NYC areas on a 24/7 basis.

DUTIES WILL INCLUDE BUT NOT LIMITED TO:

- Respond to emergency incidents. Maintain heightened security level at key locations and secure other Health Department facilities throughout the five boroughs.
- Patrol of unstaffed locations.
- Complete complaint and incident reports.
- Conduct interior and exterior patrols of DOHMH facilities.
- Special Officers may be required to work various shifts including nights, Saturdays, Sundays, and holidays and to work rotating tours, change tours or work overtime when ordered, as permitted by the collective bargaining agreement.
- Some physical activities performed are: working outdoors in all kinds of weather, walking or standing in assigned area during a tour.
- Assist in carrying an injured adult; gripping persons to prevent escape.
- Carry or wear heavy equipment and wearing a bullet resistant vest.

Why you should work for us:

- Benefits: City employees are entitled to unmatched benefits such as:
o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
o a public sector defined benefit pension plan with steady monthly payments in retirement.
o a tax-deferred savings program and
o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
- Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
- Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

Commitment to Equity:

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at [email protected] or 347-396-6549.

SPECIAL OFFICER - 70810

Qualifications

1. A four-year high school diploma or its educational equivalent approved by a state's department of education or a recognized accrediting organization; and
2. Individuals serving in this title are designated as Peace Officers by the New York State Criminal Procedure Law. Therefore, all candidates must be qualified to serve as Peace Officers. Incumbents must satisfy the training requirements established by the State of New York for Peace Officers and obtain certification. Once obtained, this certification must be maintained for the duration of employment.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

What You Should Know About Special Officer, Bureau of Operations, City of New York

Are you ready to step into a vital role in safeguarding the health of New York City? The New York City Department of Health and Mental Hygiene is looking for dedicated individuals to join our team as Special Officers in the Bureau of Operations. If you’re committed to making a difference, this position might be just for you! As a Special Officer, you will play an essential role in ensuring the safety of our employees, clients, and visitors across the five boroughs. Your responsibilities will include responding to emergency incidents, conducting patrols of both staffed and unstaffed locations, and compiling detailed reports on any complaints or incidents. This job entails physical activities such as working outdoors in varying weather conditions, and you may sometimes be required to work shifts, including nights and weekends. Besides the adrenaline rush that comes with the daily responsibilities, you'll also enjoy exceptional benefits, including premium-free health insurance and a robust pension plan. The NYC Health Department, which has a rich history dating back to 1805, is dedicated to public health and disease prevention. By becoming a Special Officer, you're not just securing a job; you're committing to the wellbeing of millions of New Yorkers. If you're passionate about public service and ready for a rewarding career, we invite you to join us in our mission to cultivate a healthier city for everyone. So, what are you waiting for? Your opportunity awaits in Long Island City!

Frequently Asked Questions (FAQs) for Special Officer, Bureau of Operations Role at City of New York
What are the responsibilities of a Special Officer at the NYC Health Department?

As a Special Officer in the Bureau of Operations at the NYC Health Department, your responsibilities include responding to emergency incidents, conducting interior and exterior patrols of facilities, maintaining heightened security at key locations, and addressing incidents and complaints. This role requires a commitment to public safety, as you'll be engaging directly with the health and wellbeing of New Yorkers.

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What qualifications do I need to apply for the Special Officer position?

To qualify for the Special Officer position at the NYC Health Department, candidates must possess a four-year high school diploma or its equivalent. Additionally, candidates must meet the training requirements established by New York State to serve as Peace Officers and maintain their certification throughout their employment.

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What shifts can I expect as a Special Officer in Long Island City?

As a Special Officer in the Bureau of Operations at the NYC Health Department, you can expect to work various shifts, including nights, weekends, and holidays. The role requires flexibility, as you may be assigned rotating tours and may also be asked to work overtime when necessary.

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What benefits come with the Special Officer position at NYC Health Department?

Special Officers at the NYC Health Department enjoy a range of benefits including premium-free health insurance, access to a public sector pension plan, a tax-deferred savings program, and a comprehensive Worksite Wellness Program. These benefits ensure that city employees can maintain good health and financial stability throughout their careers.

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How does the NYC Health Department incorporate equity in hiring Special Officers?

The NYC Health Department is committed to equity and inclusion in its hiring process for Special Officers. The organization actively seeks to recruit and retain a diverse workforce and ensures a work environment free from discrimination and harassment. They provide necessary accommodations for all applicants, supporting a fair hiring process.

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Common Interview Questions for Special Officer, Bureau of Operations
How do you handle emergency situations as a Special Officer?

In emergency situations, I prioritize assessing the situation quickly while ensuring the safety of myself and others. I follow established protocols, communicate effectively with my team, and coordinate with local public safety agencies to manage the incident efficiently. It shows my readiness to act decisively when lives are at stake.

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What experience do you have in patrolling and securing facilities?

I have experience in conducting thorough patrols, both indoors and outdoors, ensuring all areas are secure. My approach involves attention to detail and a proactive mindset to identify and resolve any potential safety issues before they escalate.

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Why do you want to work as a Special Officer for the NYC Health Department?

I want to work as a Special Officer for the NYC Health Department because I am passionate about public health and community safety. I admire the department's commitment to improving the health of all New Yorkers, and I believe that my skills and dedication align perfectly with your mission.

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How do you maintain professionalism while handling a difficult situation?

Maintaining professionalism in challenging situations requires calmness and a clear focus. I center on active listening, empathy, and effective communication to de-escalate conflicts. I believe professionalism also includes adherence to protocols and treating individuals with respect, regardless of the circumstances.

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Can you provide an example of a time you worked in a high-pressure environment?

Certainly! In a previous role, I was involved in managing safety during a large public event, where quick decision-making was essential. I coordinated with my team to maintain order, respond to any incidents, and ensure attendees felt safe throughout the event, showcasing my ability to thrive under pressure.

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What strategies do you use to report incidents effectively?

I follow a structured approach when reporting incidents: I gather all critical details, document observations accurately, and ensure that the report is clear and concise. This not only aids in creating a comprehensive record but also informs the necessary actions to be taken afterward.

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How do you stay physically prepared for the demands of a Special Officer?

I prioritize fitness and health by maintaining a regular exercise routine that includes cardiovascular training and strength exercises. Staying physically prepared is essential for the demanding nature of the job, especially when it comes to responding quickly in emergency situations.

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What would you do if you were faced with a conflict at work?

If faced with conflict at work, I would approach it with open communication, seeking to understand the other person's perspective. I believe that resolving conflicts through dialogue can lead to mutually agreeable solutions, and it's essential to maintain a positive working relationship.

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How do you ensure compliance with safety regulations?

Ensuring compliance with safety regulations involves consistently reviewing and adhering to established policies and procedures. I make it a habit to stay updated on safety protocols and engage in training that reinforces our commitment to public safety.

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What qualities do you believe are most important for a Special Officer?

I believe key qualities for a Special Officer include strong communication skills, physical fitness, the ability to stay calm under pressure, and a genuine desire to serve the community. These traits enable effective interactions with the public and ensure a proactive approach to security.

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Our Mission To work to eliminate ageism and ensure the dignity and quality-of-life of New York City’s diverse older adults, and for the support of their caregivers through service, advocacy, and education. Strategic Goals To foster independence...

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DATE POSTED
April 5, 2025

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