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BestDrive Service Technician - job 1 of 2

Company Description

BestDrive, a wholly owned subsidiary of Continental, is quickly becoming the top choice among commercial trucking fleets for our high-quality products and exceptional service. BestDrive Commercial Tire Centers specializes in providing fleet customers with innovative tire solutions including award-winning Continental and General Tire brand products, innovative commercial solution products such as ContiPressureCheck, and a wide array of multi-brand truck tires to address all market segments. Since our founding in 2012, we presently have 25 locations throughout the United States and continue to rapidly expand our footprint throughout the country.

Job Description

The Tire Service Technician position is essential to our business. This person must be able to properly dismount, mount, balance, and repair Commercial Vehicle and Medium Truck tires. Employees will be responsible for all aspects of tire and related service and repair for off-the-road equipment (construction, earthmoving, mining, farm etc.) as well as other duties as assigned by the manager.

HOW YOU WILL MAKE AN IMPACT - 

  • Mount/Dismount/Install tires & tire/wheel assemblies
  • Load/Unload tires on and off trucks
  • Repair Tires
  • Follow established procedures to inspect tires and wheels before and after service.
  • Determine repairable tire conditions and make such repairs.
  • Review work orders and discuss work with supervisors.
  • Document work performed accurately and according to company policy.
  • Operate heavy-duty tire service equipment and tools including boom cranes, cribbing, jacks, compressors, and electric and hydraulic equipment.
  • Unbolt and re-bolt wheels from/to equipment, using lug wrenches and other hand and power tools.
  • Mount and dismount any type of off-the-road tire including but not limited to multi-piece rims.
  • Perform emergency road service calls on nights and/or weekends on a rotating basis.
  • Proper maintenance of assigned service vehicle including an appearance as well as onboard service equipment and tools.
  • Comply with OSHA regulations and safety requirements pertaining to this position.

Qualifications

WHAT YOU BRING TO THE ROLE - 

  • Must be 18 years or older
  • Valid Driver’s License
  • Ability to pass a DOT physical
  • The ability to work in a fast-paced, customer service-oriented environment.
  • Ability to work on a team and independently
  • Ability to communicate, verbally and written, clearly and professionally with co-workers and management.

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

ADDITIONAL WAYS TO STAND OUT -

  • High School Diploma or equivalent
  • 1-2 years of tire service technician experience
  • CDL License a plus•
  • TIA certification

Additional Information

Work Environment & Physical Requirements

  • Work hours are generally 7-5 Monday – Friday.  Saturday and evenings as needed; may have little to no advance notice.
  • Safety is our highest priority and safety procedures/guidelines must be followed.
  •  This position operates in all types of indoor and outdoor work environments, therefore exposure to heat and cold is to be expected.
  • While performing the duties of this job, the employee is regularly required to stand, bend, climb, lift, and walk. 
  • Required to handle hazardous materials and wear various forms of protective equipment (safety shoes, gloves, protective eyewear, etc.). Comply with OSHA regulations and safety requirements. 
  • Required to lift 75-100 lbs. routinely; may be required to occasionally lift up to 150 lbs. individually.

THE PERKS

  • Immediate Benefits
  • Paid Time Off
  • Employee Discounts, including tire discounts
  • Employer 401(k) Match
  • Diverse & Inclusive Work Environment
  • Employee Assistance Program
  • Future Growth Opportunities
  • And more benefits that come with working for a global industry leader!

EEO-Statement:

EEO / AA / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to [email protected] or contact US Recruiting at 248.393.5566. This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back.

 

Ready to drive with Continental? Take the first step and fill in the online application.

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Average salary estimate

$50000 / YEARLY (est.)
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$40000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About BestDrive Service Technician, Continental

As a BestDrive Service Technician at BestDrive, you'll find yourself in a dynamic role at the forefront of our commercial tire services. BestDrive, a proud subsidiary of Continental, has earned a reputation as the go-to choice for trucking fleets thanks to our top-notch products and exceptional service. In this position, you will expertly handle a variety of tasks such as mounting, dismounting, and balancing tires for commercial vehicles and medium trucks. Your skills will also be vital in repairing tires and addressing service needs for off-the-road equipment like construction and mining machinery. Working collaboratively with your team, you'll ensure that each job is done following our established protocols. Additionally, you will be operating heavy-duty tire service equipment, so a familiarity with tools like boom cranes and hydraulic systems will be a definite plus. Safety is paramount, and you'll be expected to follow OSHA regulations to create a safe working environment for yourself and your colleagues. As a BestDrive Service Technician, you'll also enjoy the thrill of emergency road service calls, working both independently and as part of a dedicated team. With opportunities for customer interaction and hands-on challenges, this role is perfect for those who thrive in a fast-paced workplace. Join us, share your expertise, and help shape the future of tire servicing in this exciting role!

Frequently Asked Questions (FAQs) for BestDrive Service Technician Role at Continental
What are the primary responsibilities of a BestDrive Service Technician?

As a BestDrive Service Technician, your main responsibilities include mounting, dismounting, and balancing tires for commercial vehicles, alongside repairs for various off-the-road equipment. You'll also operate specialized tire service equipment, inspect tires for serviceability, and document your work according to company guidelines. Emergency road service calls may be required, adding to the dynamic nature of this role.

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What qualifications do you need to become a BestDrive Service Technician?

To qualify as a BestDrive Service Technician, you must be at least 18 years old and have a valid driver’s license. A high school diploma or equivalent is preferred, while prior experience in tire servicing (1-2 years) is advantageous. Additionally, candidates should be able to pass a DOT physical and possess good communication skills to work effectively in a team-oriented environment.

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What is the work environment like for a BestDrive Service Technician?

The work environment for a BestDrive Service Technician is varied, as you'll work both indoors and outdoors, exposing you to different weather conditions. You'll engage in physically demanding tasks, which include lifting heavy tires and using various tools. Safety is a top priority, and you’ll be required to adhere to safety guidelines and wear necessary protective equipment.

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Are there opportunities for growth as a BestDrive Service Technician?

Absolutely! At BestDrive, we believe in supporting our employees' growth within the organization. As a Service Technician, you'll have access to numerous development opportunities, ranging from advanced training in tire servicing to potential career advancement into management roles as you gain experience and expertise.

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What employee benefits does BestDrive offer for Service Technicians?

BestDrive offers a comprehensive benefits package for Service Technicians, which includes immediate benefits, paid time off, tire discounts, a 401(k) match, and an inclusive work environment. We are committed to our employees' well-being with various programs designed to support you both professionally and personally.

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Common Interview Questions for BestDrive Service Technician
Can you describe your experience with mounting and dismounting tires?

When discussing your experience with mounting and dismounting tires, it's important to highlight specific techniques you've mastered as well as safety protocols you've followed. Mention any heavy-duty or specialized equipment you've used and your ability to work efficiently in both routine and emergency situations.

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How do you ensure safety while performing tire repairs?

To ensure safety during tire repairs, detail the safety protocols you adhere to, such as using appropriate protective equipment and conducting thorough inspections before and after service. Discuss your awareness and compliance with OSHA regulations, and how you prioritize safety in every task.

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What tools and equipment are you familiar with in tire servicing?

In your response, list specific tools such as lug wrenches, boom cranes, and hydraulic jacks. Identify any specialized tire service equipment you’ve worked with and explain how your experience has helped you complete service tasks efficiently.

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How do you handle emergency road service situations?

In an emergency road service situation, communicate that you stay calm and prioritize the safety of yourself and the customer. Describe the steps you take to assess the issue quickly and effectively communicate the repair process and timeline to the customer, ensuring transparency and building trust.

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Can you provide an example of a time you worked in a team to solve a problem?

When asked to provide a teamwork example, share a specific instance where collaborating with your colleagues led to a successful outcome. Emphasize your role in the situation, the problem addressed, and how team strategies facilitated the solution.

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What would you do if you noticed a safety issue while working?

Explain your protocol for addressing safety issues immediately by reporting them to a supervisor and taking steps to mitigate the danger. Showcase your commitment to a safety-first mindset and how addressing such concerns contributes to a safer working environment.

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How do you stay organized when managing multiple service tasks?

Demonstrate your organizational skills by discussing your methods for prioritizing tasks such as keeping a detailed work log, setting timelines, and utilizing team communication to ensure all service requests are fulfilled. This showcases your ability to manage workload effectively.

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What motivates you in your role as a Service Technician?

For this question, share your passion for hands-on work and problem-solving in tire servicing. Discuss your desire to provide exceptional service and contribute positively to customer satisfaction, highlighting how this motivation drives your performance.

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How would you handle a difficult customer during a service call?

In handling a difficult customer, explain your approach to listening carefully to their concerns and responding with empathy. Detail how you would provide solutions and keep them informed throughout the process to ensure they feel valued and understood.

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Why are you interested in joining BestDrive as a Service Technician?

In your answer, express enthusiasm for BestDrive's reputation in the industry and your alignment with their commitment to quality service and employee support. Mention your eagerness to contribute to their success and grow in your career within a positive and inclusive environment.

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DATE POSTED
March 24, 2025

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