Senior GSOC Operator

As a Senior GSOC Operator at Control Risks, you will support the operations of our Global Security Operations Center, particularly during weekends and specific weekday shifts. Your key responsibilities include managing emergency response procedures, overseeing operator tasks, and ensuring effective communication during critical incidents. You'll play a pivotal role in coordinating with different stakeholders, dispatching security personnel, and conducting audits of security systems to enhance operational effectiveness.

Candidates for the Senior GSOC Operator position at Control Risks should have advanced experience in incident monitoring, escalation, and triage, ideally in a GSOC for a major global enterprise. A strong understanding of CCTV, access control systems, and proficiency in incident management tools is also essential. Aside from technical expertise, effective communication and decision-making skills during emergencies are crucial for success in this role.

The shift schedule for the Senior GSOC Operator role at Control Risks consists of weekend work, specifically Saturday and Sunday from 10 am to 8 pm, along with Monday and Tuesday from 1 pm to 11 pm. The remaining days of the week allow for offline work. This schedule ensures that our operations are effectively managed throughout the week while providing a structured work-life balance.

Control Risks is committed to ensuring that new Senior GSOC Operators receive comprehensive training and onboarding. As part of your responsibilities, you will play an active role in training new operators, guiding them through the GSOC protocols and operational readiness. This dedication to training ensures that all team members are equipped with the necessary knowledge and skills to perform effectively in dynamic security environments.

As a Senior GSOC Operator at Control Risks, you can expect a competitive compensation and benefits package. In California, the base salary range for this position is between $71,000 and $74,000 per year, although the exact compensation may vary depending on your qualifications and experience. Additionally, Control Risks offers a discretionary bonus scheme that rewards individual and company performance, making this role not only rewarding in terms of responsibilities but also financially.

In your response, highlight specific roles you’ve held related to security operations, emphasizing your responsibilities in incident monitoring, decision-making, and communication during crises. Discuss any relevant technologies you’ve used and how they contributed to successful outcomes.

Describe your strategy for prioritization, including how you assess task urgency and importance. Provide examples from your past experiences where you effectively managed competing requests and ensured emergency protocols were followed.

Discuss your experience with various communication tools and practices you've implemented or improved upon. Mention specific instances where effective internal communication led to better incident management and stakeholder engagement.

Walk the interviewer through your incident response strategy, from initial assessment to execution of emergency plans. Highlight any past incidents where your approach led to successful resolutions.

Be ready to discuss the importance of collaboration in security operations. Share examples demonstrating how teamwork contributed to effective problem-solving and operational success in your previous roles.

Explain the methods you use to stay informed about the latest trends and technologies in security operations. This could include professional development courses, attending industry conferences, or engaging with online security communities.

Share a specific situation where you faced a time-sensitive issue, detailing the decision-making process you followed and the outcome of your actions. Emphasize your ability to stay calm and effective under pressure.

Discuss your familiarity with using mass communication systems to notify staff during emergencies. Provide examples of situations where you implemented these systems and how they improved response effectiveness.

Outline the steps you would take to perform a thorough security systems audit including assessment criteria, tools used, and how you would report findings to improve operational effectiveness.

Identify potential challenges such as managing high-pressure situations or coordinating with various stakeholders. Describe how your experience prepares you to tackle these challenges effectively.