Dialpad is hiring: Product Design Intern in Austin

As a Product Design Intern at Dialpad, you will engage in various responsibilities that revolve around collaborating with other designers to create captivating user interfaces. Your role will involve assisting in team meetings, helping to drive design projects, and contributing your unique ideas to the summer project. You'll also gain insight into our operations by working closely with the Design, Product, and Engineering teams. This hands-on experience will equip you with a practical understanding of how product design plays a crucial role in our AI-enhanced solutions.

To thrive as a Product Design Intern at Dialpad, it's essential to have experience with design software like Figma, Adobe XD, or Sketch. We're looking for someone with a strong communicator's skillset, both in writing and in presentations. A portfolio showcasing at least two projects you’ve led independently is crucial, as it demonstrates your design experience. Moreover, being open to feedback and having a curious mind that seeks challenges will set you up for success in our dynamic environment.

Candidates for the Product Design Intern position at Dialpad should be pursuing a degree in Product Design, Human-Computer Interaction, or a related UX program. Being located in the San Ramon, CA or Austin, TX area is important, as the internship requires a hybrid work schedule with at least two days in-office per week. Additionally, a commitment to the internship duration from June 16 to August 15, 2025, is required. This role is designed for those eager to learn and contribute to meaningful projects in the tech industry.

During your internship at Dialpad, you can expect to achieve a variety of goals that bolster your design prowess. In the first month, you'll meet your mentor, familiarize yourself with our tools, and begin your summer project. By the end of your internship, you will have successfully presented your work, collaborated on multiple projects, and demonstrated your ability to function efficiently within a remote-first design team. This experience will not only enhance your portfolio but also strengthen your professional network.

Dialpad is deeply committed to diversity, equity, and inclusion, working hard to foster a culture that celebrates individuality and belonging. They create an environment free from discrimination, providing internships that are open to all qualified candidates, regardless of whether they meet every single requirement. The company encourages applicants from diverse backgrounds to apply, aiming to build a rich community through Employee Resource Groups and initiatives designed to support and uplift all Dialers during their career journeys.

When answering this question, focus on outlining the steps you typically take in your design process. Discuss how you start with research to understand user needs, move onto sketching ideas, create wireframes, and finally develop prototypes. Illustrate how you seek feedback at each stage and iterate based on insights, emphasizing your collaborative approach—qualities that are highly valued in the Product Design Intern role at Dialpad.

In response to this question, emphasize your commitment to user-centered design. Share examples where you've actively sought feedback and how you've made design adjustments based on that input. Highlight specific changes you've implemented after receiving critique or suggestions from users or team members, showcasing your ability to adapt and improve your work as a Product Design Intern.

When discussing design software, mention programs like Figma, Adobe XD, or Sketch that you're familiar with. Share specific projects where these tools played a key role in your design process, mentioning functionalities you've employed, such as prototyping or vector graphics. Demonstrating fluency in these programs will align well with the expectations for the Product Design Intern position at Dialpad.

In responding to this question, describe a specific challenge you faced during a project, such as a tight deadline or conflicting feedback. Explain your thought process in addressing the issue, the steps you took to devise a solution, and the outcome. Show how your ability to navigate challenges will prepare you for real-world scenarios as a Product Design Intern at Dialpad.

Choose a specific design project that aligns with the responsibilities of the Product Design Intern role. Detail the objectives you set, your design approach, and any results that demonstrate your impact. By articulating why this project is particularly meaningful to you, you will illustrate your passion for design, which is an important quality Dialpad is looking for in candidates.

In your answer, show how you remain proactive about your professional development. Mention resources such as design blogs, newsletters, podcasts, or social media accounts that you follow. Discuss any communities or networks you participate in, emphasizing your commitment to continuous learning—an integral trait for a Product Design Intern at Dialpad as you collaborate with world-class designers.

Demonstrate your conflict-resolution skills by outlining how you would approach a disagreement with open communication. Explain your willingness to listen to differing viewpoints and collaborate to reach a consensus that aligns with the user's best interests. Showing that you value team collaboration will highlight your suitability for a supportive role at Dialpad.

Articulate your passion for the intersection of design and technology, particularly in AI-driven solutions. Reference Dialpad's commitment to innovation and its impressive portfolio of clients, illustrating how you align with its mission. This will demonstrate your motivation and genuine interest in contributing as a Product Design Intern within this leading tech company.

Select a relevant presentation experience, discussing the context, audience, and your preparation efforts. Highlight your ability to convey design concepts clearly and respond to questions or feedback. This showcases your communication skills, which are essential for a Product Design Intern at Dialpad as you'll be presenting your work to various stakeholders.

To tackle this question, articulate your understanding of user-centered design (UCD) principles, focusing on empathy, research, and usability testing. Explain why UCD is vital for creating user-friendly products and how your design process incorporates these principles. This demonstrates a solid comprehension of essential concepts desired in a Product Design Intern at Dialpad.