General Manager (04306) -9963a Warwick Blvd - job 3 of 3

As a General Manager at Domino's in Newport News, your primary responsibilities include overseeing daily store operations, achieving operational standards, ensuring food safety, driving profitability, and maintaining an inclusive work environment. You will lead a team, focusing on recruitment, training, and development while managing costs and enhancing customer service.

To qualify for the General Manager position at Domino's, you should have at least one year of prior experience as a General Manager in a fast-paced service environment, along with strong operational procedures understanding. Excellent leadership and communication skills are essential to motivate teams and deliver outstanding customer service.

Training for a General Manager at Domino's is comprehensive, emphasizing operational procedures, technology use, team leadership, and customer service skills. You’ll be equipped with the tools necessary to manage a successful store efficiently and effectively.

Domino's offers a competitive benefits package for General Managers, which includes medical, dental, vision insurance, 401(k) with company match, education assistance, paid time off, mental health support, and discounts on menu items, making it a rewarding position both financially and personally.

Yes, a valid driver’s license with a safe driving record is preferred for the General Manager position at Domino’s. This qualification ensures that you can perform necessary operational duties that may require transportation.

In response, detail specific instances where you've successfully led a team in such environments. Highlight your leadership style, how you managed challenges, and examples of motivating staff.

Explain your familiarity with food safety protocols. Discuss how you implement training for your staff and ensure consistent adherence to health standards, showcasing your commitment to quality and customer safety.

Share successful recruitment strategies you've used, such as community outreach or online platforms. Also, discuss how you develop team members through training and providing growth opportunities.

Discuss your approach to customer service and complaint resolution. Emphasize the importance of listening, empathy, and taking actionable steps to rectify issues while ensuring customer satisfaction.

Describe techniques you’ve employed to manage resources effectively, control inventory, and analyze sales data to identify areas of improvement. Mention how you've been able to drive sales without compromising quality.

Share techniques like team-building activities, recognition programs, or individual check-ins. Highlight how motivating staff during high-pressure times can lead to improved service quality and team morale.

Illustrate your change management skills by describing a specific situation, including the rationale behind the change, how you communicated it to your team, and the outcome.

Discuss your experience with POS systems, inventory management software, and any other relevant technologies. Explain how you've used these tools to streamline operations and improve efficiencies.

Explain your task management strategies, such as using checklists, delegating responsibilities, or setting priorities based on urgency and importance to ensure smooth operations.

Speak about your unique strengths, experiences, and skills that align with what Domino’s is looking for in a General Manager. Share your passion for the brand and your commitment to putting people first.