Sales and CRM Support Agent
Company Description
- Contract Type: Permanent / 37.5 hours per week
- Salary: £26000 per annum
- Location: Smethwick - Roebuck Lane B66 1BY
- Days of Work: Monday to Friday between the hours of 8:00am - 16:00 and 10:00 - 6:00pm
- Hybrid Working: 3 days office based, 2 at home
DPD is a member of Geopost, one of Europe's leading parcel delivery networks, and aims to be the most sustainable delivery company in the UK, with a turnover of nearly £2 billion. We also deliver the best service, use the best technology and recruit and retain the best people in the industry.
Job Description
Our Sales and CRM Support Team Manager is currently recruiting for a Sales and CRM Support Agent to join their highly skilled and friendly team.
As a Sales and CRM Support Agent your key focus will be to provide exceptional support to our customers as well as our Sales, Customer Relationship Managers & Franchisee’s ensuring all enquiries are dealt with professionally and in a time efficient manner.
Your key accountabilities will include;
- Dealing with inbound customer calls and emails professionally and efficiently within agreed SLA’s
- Issuing customer price requests and advising on relevant customs information
- Dealing with new customer account queries and entering new sales leads into Salesforce
- Actioning new account paperwork
- Processing quote amendments
- Taking incoming calls and emails from Sales/Customer Relationship Managers (CRM) /Franchisee’s and external customers, responding to their enquiries efficiently and professionally
- Actioning customer maintenance requests in in house computer systems such as notifications, delivery actions and exceptions
- Processing Salesforce request forms and ensuring all relevant departments are notified of the changes
- Creating and maintaining customer logins for MyDPD shipping platform
- Dealing with customer stationery requests, checking required volumes in Analytics
Qualifications
About You
As the successful candidate your CV will clearly demonstrate that you have developed strong all round administrative and customer support experience ideally gained within a sales or similar environment.
Due to the nature of our business the ability to thrive in a busy and fast paced environment would be preferred.
Your strong organisational, customer service and computer literacy skills will be fully utilised in this role. Alongside these you will need to have;
- Be computer literate with the ability to use Microsoft and G Suite packages, Salesforce is desirable
- You will have strong communication skills both verbally and written coupled alongside a confident telephone manner
- Experience of handling high volumes of customer interactions
- High attention to detail and ability to produce quality work and manage your time effectively
- Demonstrate the core values of DPD – Passion, Respect, Honesty, Flexibility, Caring and Accountability.
Additional Information
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- Free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
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Are you ready to kick-start your career in a dynamic environment? Join DPD as a Sales and CRM Support Agent in Smethwick! In this engaging role, you'll become part of a friendly team focused on delivering exceptional customer service and support to our Sales and Customer Relationship Managers. Your work will directly contribute to maintaining the backbone of our operational success. You'll manage inbound customer calls and emails, ensuring that all queries are addressed promptly and professionally. From issuing customer price requests to processing new account paperwork and sales leads in Salesforce, your diverse responsibilities will keep you on your toes! You'll need to exhibit excellent organizational skills and a keen attention to detail, but don't worry; we're here to help you grow and thrive in this fast-paced setting. Plus, our commitment to sustainability and innovation makes working at DPD not just a job, but a step toward a brighter future in delivery services. With a competitive salary of £26,000 per annum and a hybrid working model that combines office work and home flexibility, this opportunity is perfect for individuals looking to balance work and life. If you believe you have the strong communication skills and passion for customer service we're looking for, we want you on our team. Let's deliver the best service together!
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