Service Manager (Core Solutions)

As a Service Manager at EquipmentShare, your main responsibilities will include leading a team of Heavy Equipment Maintenance Technicians, managing and scheduling repairs for rental equipment, and ensuring high-quality customer service. You'll utilize advanced technology to monitor workflows, track service intervals, and maintain excellent communication with customers to keep them satisfied.

To become a Service Manager at EquipmentShare, candidates typically need a high school diploma or trade school certificate, at least three years of maintenance and service experience, and a valid driver's license. Strong interpersonal skills and the ability to lead a team in a fast-paced environment are also essential for success in this role.

Absolutely! EquipmentShare values career growth and offers numerous opportunities for advancement for Service Managers. With the right skills and dedication, you can elevate your career within the company, benefiting from professional development and a supportive work environment.

Service Managers at EquipmentShare enjoy a competitive base salary, company profit sharing, comprehensive health benefits, generous PTO, and additional perks such as fitness membership stipends and tool reimbursements. We strive to provide a supportive work culture that promotes well-being and work-life balance.

In the Service Manager role at EquipmentShare, promoting customer satisfaction is a top priority. You will maintain and nurture existing customer relationships, respond promptly to inquiries, and ensure that our team provides exceptional service. By implementing effective communication and utilizing data-driven insights, you will help maintain high service standards.

In responding to this question, focus on specific instances in which you led a maintenance team. Highlight key achievements, the challenges faced, and how you motivated your team to succeed. Be sure to mention any relevant industry knowledge that was beneficial to your leadership.

You could discuss your approach to assessing urgency and impact on customer satisfaction. Mention tools or methods you use for scheduling, and share examples of how you’ve balanced competing tasks effectively in the past.

Share a specific example that highlights your problem-solving abilities and customer service skills. Detail the situation, the steps you took to address the customer's concerns, and the outcome that resulted from your efforts.

Discuss your knowledge of safety regulations and protocols, your experience in training employees, and how you promote a culture of safety among your team. Offer examples of past initiatives you implemented to enhance workplace safety.

You can explain your methods for keeping up-to-date with industry developments, such as attending trade shows, participating in training sessions, or following industry publications. Discuss how this knowledge benefits your performance as a Service Manager.

Here, emphasize the importance of strong leadership and communication skills. You might also discuss adaptability, problem-solving abilities, and fostering teamwork as vital qualities that contribute to success in the Service Manager role.

Provide details regarding the types of diagnostic tools you’ve used and highlight any relevant accomplishments. Discuss your familiarity with various equipment makes and models to showcase your expertise in diagnosing issues effectively.

Outline your approach to assessing the reasons behind underperformance, including having open, honest conversations with team members. Discuss your methods for providing constructive feedback and implementing improvement plans.

Share specific strategies you’ve utilized, such as recognizing achievements, providing opportunities for professional development, and fostering a positive work culture. Mention how these strategies have led to increased team morale and productivity in the past.

Explain your process for evaluating workload, prioritizing urgent repairs, and efficiently utilizing resources. Discuss any scheduling tools or software you’ve used to maintain an organized and effective workflow.