Sales Associate, Part-Time - RiNo

As a Sales Associate at Faherty in RiNo, Denver, your primary responsibilities will include providing an engaging customer experience through authentic storytelling, maintaining in-depth knowledge of our products, and assisting customers across both retail and ecommerce channels. You’ll also need to demonstrate strong communication skills and a proactive approach to problem-solving while meeting and exceeding sales performance goals.

To become a Sales Associate at Faherty, candidates should have previous experience in a similar retail environment, particularly within high-growth direct-to-consumer brands. Strong communication abilities, a positive attitude towards sustainability, and a proven track record in achieving sales goals are also essential qualifications that will help you excel in this position.

The work environment for a Sales Associate at Faherty is vibrant and collaborative, reflecting our family-run business ethos. You'll be part of a team that values authenticity, positivity, and inclusivity while remaining committed to quality and sustainability. This encourages personal growth and innovation within a supportive atmosphere, making it an exciting place to work!

As a Sales Associate at Faherty, key customer service skills to bring include excellent communication, active listening, empathy, and the ability to engage customers meaningfully. You should be adept at providing tailored solutions and responding to customer needs while also maintaining an upbeat and positive demeanor that aligns with our brand values.

Yes! At Faherty, we strongly believe in promoting from within, and as a Sales Associate, you'll have ample opportunities for career growth. Your efforts and dedication could pave the way for advancement into leadership roles as you gain experience and develop your skills, all in a supportive environment that values your growth.

Engaging a difficult customer requires patience and active listening. Start by acknowledging their concerns and demonstrating empathy. Assure them you’re there to help and provide practical solutions. Maintaining a calm and friendly demeanor will often turn around a challenging situation.

Absolutely! Share a specific instance where you identified an opportunity, such as upselling complementary products, and how you successfully implemented your strategy to exceed sales goals, emphasizing the impact and results you achieved.

Sustainable fashion is essential as it focuses on reducing the environmental impact of clothing manufacturing and promotes ethical practices. Discuss your passion for sustainability and how it aligns with Faherty's values, showing your commitment to making a difference.

Staying updated involves regularly engaging with training materials, participating in team meetings, and using practical experiences on the sales floor. Consider explaining how your proactive approach helps you keep a finger on the pulse of product updates and customer needs.

Share a particular project or time when teamwork led to success. Highlight your contribution to fostering collaboration and ensuring everyone's strengths were utilized, showcasing your ability to work within a team dynamic effectively.

Express your passion for connecting with customers and the satisfaction of helping them find products they love. Additionally, reinforce your commitment to contributing to a brand’s success, as this reflects the level of care you have for both your role and the company.

In such situations, I'd first apologize to the customer and explain the circumstances. Then, I’d suggest alternatives or check for other locations where the product is available, ensuring that the customer's needs remain my priority.

Convey your alignment with Faherty's mission and values, emphasizing your enthusiasm for sustainable fashion, the company culture, and the positive impact you can make within the team and the community.

Discuss the strategies that work for you, such as task lists or setting priorities based on customer needs and sales goals. Highlight how your organizational skills and proactive mindset help you thrive even when the environment is busy.

Customer feedback is crucial as it provides insights into their needs and preferences. Explain how you would use feedback to inform your selling approach and improve customer satisfaction, showcasing your commitment to continuous improvement.