Sales Lead, Part-Time - Williamsburg

As a Sales Lead at Faherty, your primary responsibilities include creating a positive store environment that reflects our core value of Spreading Good Vibes, managing in-store sales, and leading client outreach efforts. You’ll also analyze business metrics to improve performance, maintain operational excellence, and ensure a visually captivating store layout. By fostering an inclusive team atmosphere and providing actionable feedback, you can inspire and elevate both individual and team performance.

To apply for the Sales Lead position at Faherty, you should have multiple years of leadership experience in a retail environment, especially with high-growth direct-to-consumer brands. A strong track record of meeting sales and performance goals is essential, along with excellent communication skills. Familiarity with technology, including Google Suites and MS Office, will be beneficial, as will a genuine passion for contributing positively to our brand and environment.

Faherty ensures a positive customer experience through the Sales Lead role by focusing on creating a store atmosphere centered around our core values. This includes utilizing effective communication, managing personalized client outreach, and maintaining high visual merchandising standards. As a Sales Lead, you will also facilitate in-store events and engage with customers to understand their feedback and preferences, which allows for continuous improvement in the shopping experience.

At Faherty, you can expect a collaborative and energetic work environment that feels like family. We prioritize diversity and inclusivity, encouraging team members from various backgrounds to bring their unique perspectives to the table. Our leadership team supports each employee's growth and development, making for a motivating workplace where everyone has a chance to excel, promote positivity, and make a tangible impact.

Part-time Sales Leads at Faherty enjoy a variety of benefits, including health insurance options, a 401(K) plan with company matching, an incentives program, commuter benefits, and a generous employee discount. We believe in taking care of our team members, ensuring that they have the resources and support they need both inside and outside of work.

When answering this question, be sure to emphasize specific examples of past leadership roles you've had in retail. Discuss the size of the teams you managed, your approach to motivating your team, and any successful initiatives you led that resulted in improved sales or customer satisfaction.

In your response, focus on specific strategies you use to enhance customer experience. This could include personalizing communication, responding promptly to feedback, and ensuring that your team shares the same goal of providing exceptional service. Illustrate with a story or result from a previous position.

Discuss creative strategies such as running in-store promotions, improving visual merchandising, or fostering stronger customer relationships through follow-ups. Mention any specific data-driven approaches you have used in the past to identify areas for improvement.

Provide a calm and focused approach to conflict resolution. Describe a specific experience and your methods for de-escalating the situation while ensuring the customer feels heard and valued. Emphasize your understanding of the importance of maintaining the company’s customer service standards.

Share techniques you use to set clear goals, offer recognition for achievements, and create an uplifting work environment. Include examples of team-building activities or motivational practices that have worked well in your past roles to enhance team performance.

Reflect on your familiarity with visual merchandising standards and how you’ve implemented them in past roles. Provide examples of how effective displays have led to increased sales or improved customer engagement in the stores where you’ve worked.

Explain your approach to tracking and analyzing key performance indicators. Discuss any tools or programs you use and how you translate data into actionable improvements to optimize sales, customer satisfaction, and operational efficiency.

Highlight your belief in collaborative work practices and the value of diverse perspectives in achieving goals. Give examples of how you've successfully worked within a team setting to overcome challenges and boost overall performance.

Sharing an example of constructive feedback you've received demonstrates your openness to growth. Discuss how you processed that feedback and what actions you took to improve your performance following the discussion. Emphasize the positive changes you implemented as a result.

Here, express your admiration for Faherty's commitment to sustainability and community values. Connect your personal values with the company's mission and discuss what excites you about the opportunity to be part of a brand that is creating positive change.