Community Manager - job 1 of 2

As a Community Manager at Fever, your responsibilities will include driving audience engagement across various Secret NYC social platforms, creating and scheduling content, and analyzing performance metrics. You are expected to create high-quality content that resonates with our audience and aligns with Fever’s broader communication strategy. Additionally, you will work closely with teams to develop social media campaigns and monitor trends to keep our content fresh and engaging.

To qualify for the Community Manager position at Fever, you should have a degree in digital marketing or a related field, or equivalent experience with a strong digital portfolio. Proficiency in English is essential, with additional languages being a plus. Familiarity with design tools like Canva and social media management tools is crucial, alongside excellent communication skills and a passion for digital media trends.

The application process for the Community Manager position at Fever involves several steps, including an initial video call with the Talent Team, a psychometric online test, and an editing test to showcase your skills. Candidates will then have a discussion with management and potentially a final conversation with a team member to ensure alignment with Fever's values and goals.

Fever offers an attractive compensation package ranging from $65,000 to $70,000, along with great benefits like comprehensive health, dental, and vision insurance. Employees also enjoy a 40% discount on Fever events, access to wellness initiatives like Gympass, and opportunities for professional development within a vibrant, international team environment.

Fever is deeply committed to fostering an inclusive and diverse workspace. The company values the unique backgrounds and ideas of all potential candidates and encourages applications from individuals regardless of race, gender, sexual orientation, or other classifications. If accommodations are needed during the selection process, Fever ensures support to provide a welcoming experience.

To grow the community on social media at Fever, I would focus on creating engaging content tailored to our target audience's preferences, analyzing performance data to understand what works best, and leveraging current trends. I would also interact actively with followers to strengthen community ties and encourage user-generated content.

I stay updated with digital marketing trends by following industry leaders on social media, subscribing to relevant blogs, and participating in webinars. Additionally, I join online communities that provide insights and discuss emerging trends in social media and digital content.

Certainly! For a previous campaign, I developed a series of engaging posts that highlighted user submissions related to local events. This not only increased our follower engagement by 40% but also encouraged more audience interaction. We utilized relevant hashtags to reach a broader audience, leading to a significant uptick in attendance for the featured events.

I utilize tools like Canva for designing visuals, Hootsuite for scheduling posts, and Google Analytics to track performance metrics. This helps me manage multiple platforms efficiently and assess the effectiveness of our campaigns in real-time to optimize future content.

Handling negative feedback effectively involves acknowledging the user's concern promptly and addressing it with empathy. I would respond in a professional tone, offer to discuss the issue privately if necessary, and take action to resolve it. This approach not only helps maintain the brand's reputation but also shows our audience that we value their opinions.

The key elements of a successful content strategy include understanding the target audience, consistent branding and messaging, diversity in content formats, and continuous performance analysis. It’s essential to adapt strategies based on audience feedback and engagement metrics to remain relevant.

My approach to collaboration involves clear communication and understanding the goals of other teams. I believe in setting up regular meetings to align our efforts and share insights. By fostering a cooperative environment, we can create campaigns that resonate across departments, enhancing our overall brand message.

Success can be measured through various metrics such as engagement rates, follower growth, website traffic from social media, and conversion rates. I would set clear goals before launching a campaign and track these metrics consistently to evaluate our performance and make necessary adjustments.

Storytelling is crucial in engaging social media audiences as it creates emotional connections. By crafting relatable narratives and sharing authentic experiences, we can captivate our audience’s attention and encourage engagement. A compelling story can turn casual readers into loyal followers.

To assess the competitive landscape, I would analyze our competitors’ social media strategies, note their strengths and weaknesses, and observe audience interactions. Tools like social listening software can provide valuable insights into their customer engagement, which we can use to refine our own strategies and differentiate Fever in the market.