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Business Control Specialist-2

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF by gathering and organizing data to help identify, track, and report issues and control improvements for remediation.

Provide analytical, administrative support within an internal control environment. Responsible for assisting in the execution of the Operational Risk Program for the Line of Business. Assist team in gathering and organizing data that will help track, report and manage internal control gap issues and mitigation plans. Acts as an ambassador of the risk culture. Incumbents typically have up to 2 years of risk management and/or LOB/ECF experience.

Responsibilities:

  • Loan documentation accuracy - validate accuracy of terms and conditions within the loan agreement, renewal or amendment

  • Understanding of Real Estate due diligence and documentation is require

  • Identify and escalate quality assurance findings promptly, following appropriate communication channels

  • Communication - clear and concise communication of quality assurance findings

  • Drive execution -  ownership and prompt follow up on defect remediation; debate of disputes in a professional manner and in accordance with process and procedures

  • Technology – commitment to technology initiatives and improvements

  • Collaborates – works effectively with others by establishing and maintaining positive working relationships

  • The analyst is responsible for performing Quality Assurance reviews for Middle Market, Business Banking, Special Assets Group, Small Business and Practice Solutions fulfillment teams.

  • Responsibilities include:

  • Loan documentation accuracy - validate accuracy of terms and conditions within the loan agreement, renewal or amendment.

  • Understanding of Real Estate due diligence and documentation is require

  • Identify and escalate quality assurance findings promptly, following appropriate communication channels

  • Communication - clear and concise communication of quality assurance findings

  • Drive execution -  ownership and prompt follow up on defect remediation; debate of disputes in a professional manner and in accordance with process and procedures

  • Drive Change - support project work across multiple teams/sites. Influence change by identifying process gaps and recommending appropriate solutions – in compliance with current laws and regulation.

  • Technology – commitment to technology initiatives and improvement

  • Collaborates – works effectively with others by establishing and maintaining positive working relationships

  • Act in accordance with the letter and spirit of all applicable laws, rules and regulations, the company’s code of conduct, risk framework, risk appetite statement and other relevant policies, standards, procedures and guidance.   

  • Is proactive in identifying, managing and controlling risks within the fulfillment space. 

Required skills:

·       5 years of Doc. Admin experience

·       Understanding of Loan due diligence

·       Strong analytical skills

Desired Skills:

  • Strategic presentation skills (PowerPoint/Excel)
  • Ability to present to leadership team
  • Team player

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Business Control Specialist-2, GHR

At Bank of America, we are looking for a dedicated Business Control Specialist-2 to join our team in Plano. Here, every connection matters, and by working with us, you'll help enhance financial lives through responsible growth. As a Business Control Specialist-2, you'll be at the heart of executing internal control discipline and operational excellence within our Line of Business or Enterprise Control Function. Your responsibilities will include providing analytical and administrative support to ensure adherence to enterprise-wide standards. You’ll play a pivotal role in quality assurance processes, gathering and organizing data to identify and track internal control issues and improvements. Your expertise in loan documentation and real estate due diligence will be crucial as you focus on validating loan terms and conditions. Communication is key—your ability to convey quality assurance findings clearly will foster positive collaboration across teams. You'll also have the opportunity to drive process improvements and take ownership of defect resolutions. We value commitment to technology and the ability to influence positive changes in compliance with regulations. This is more than just a job; it’s a chance to build a meaningful career in an inclusive environment while supporting your teammates and the communities we serve. So why not take the next step with us at Bank of America and make an impactful contribution as our Business Control Specialist-2?

Frequently Asked Questions (FAQs) for Business Control Specialist-2 Role at GHR
What are the main responsibilities of a Business Control Specialist-2 at Bank of America?

As a Business Control Specialist-2 at Bank of America, your primary responsibilities will include executing internal control processes, providing analytical support, and ensuring compliance with enterprise-wide standards. You’ll validate loan documentation, perform quality assurance reviews, and facilitate communication of findings with your team. Additionally, you'll actively identify and manage control issues and recommend improvements to procedures.

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What qualifications are needed for the Business Control Specialist-2 position at Bank of America?

To excel as a Business Control Specialist-2 at Bank of America, it is important to have a minimum of 5 years of experience in documentation administration, strong analytical skills, and a deep understanding of loan due diligence and documentation. Familiarity with real estate processes is also beneficial. Being a strategic communicator and a team player will help you thrive in this role.

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How does communication play a role in the Business Control Specialist-2 position at Bank of America?

Communication is crucial for a Business Control Specialist-2 at Bank of America. You will need to clearly convey quality assurance findings and collaborate effectively with various teams. This includes timely reporting of issues and maintaining positive relationships within your team to ensure efficient execution and resolution of tasks.

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What skills will help me succeed as a Business Control Specialist-2 at Bank of America?

Success as a Business Control Specialist-2 at Bank of America hinges on a mix of technical and interpersonal skills. Strong analytical skills are essential for identifying and mitigating risks, while detailed knowledge of documentation processes is critical. Additionally, strategic presentation skills and the ability to work collaboratively with others will enhance your effectiveness in this role.

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What is the role of technology in the Business Control Specialist-2 position at Bank of America?

In the role of Business Control Specialist-2 at Bank of America, technology plays a vital role in process efficiency and quality assurance. You’ll be expected to support technology initiatives, identify process gaps, and recommend improvements in compliance with regulations, thus contributing to the overall operational excellence of the team.

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Common Interview Questions for Business Control Specialist-2
Can you explain your experience with loan documentation as a Business Control Specialist-2?

When answering this question, reflect on your past roles where you've validated loan agreements. Highlight specific processes you followed to ensure terms and conditions were accurate, emphasizing any relevant metrics or outcomes.

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How do you prioritize quality assurance tasks in your role?

Discuss your method for assessing the urgency and impact of various quality assurance tasks. For instance, you might mention the importance of communicating findings promptly and how you manage timelines effectively.

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What strategies do you employ to identify operational risks?

Share how you approach risk identification, perhaps through data analysis and regular reviews of procedures. Provide examples of past experiences where you successfully flagged and mitigated risks.

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How do you handle disputes regarding quality assurance findings?

Explain your approach to conflict resolution, emphasizing your ability to maintain professionalism and follow the established processes for addressing disputes. Use an example to illustrate this.

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Describe a situation where you implemented a process improvement.

Provide a concrete example where you identified a gap in a process and successfully recommended and executed a solution. Highlight the positive impact this had on the team or organization.

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What role does collaboration play in your work as a Business Control Specialist-2?

Discuss how you collaborate with other teams to align quality assurance efforts and ensure compliance. Emphasize your communication strategies and how they facilitate teamwork.

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How familiar are you with compliance laws and regulations as they pertain to loan documentation?

Show your knowledge of relevant laws and describe how you ensure that your work complies with these regulations. This might include ongoing education or training you've undertaken.

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How do you ensure accuracy in your analytical work?

Talk about your attention to detail and the checks or balances you incorporate to ensure accuracy, as well as any specific tools you use for analysis.

Join Rise to see the full answer
Share your experience with technology initiatives in your previous positions.

Describe specific technology projects you've been part of, your role in them, and the results achieved. Mention any software or tools with which you have proficiency.

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Why do you want to work as a Business Control Specialist-2 at Bank of America?

Express your enthusiasm for the company’s mission and how your personal values and career goals align with Bank of America's commitment to responsible growth and community impact.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 8, 2025

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