Gas Services Coordinator / Operational Planner

We are currently recruiting a Gas Services Coordinator to join our M&E service on a permanent basis. Within this role, you will be responsible for planning and scheduling both day to day and emergency repairs across our customers homes. We are looking for someone that is confident working to deadlines, highly organised and able to communicate with a diverse range of customers and Engineers via email and phone.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.

This year we’ve launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we’ve worked with colleagues and customers to find out what’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.

Duties

• Plan and schedule day to day and emergency repairs using the Dynamic Repairs Scheduler and our Repairs System.
• Forecast and manage diaries of our trade colleagues and liaise with customers to update them.
• Organise work and re-plan appointments where necessary, sometimes at short notice due to absence.
• Identify and resolve any issues in normal operations and manage schedule disruption.
• Update systems to ensure continuity of communication.
• Speak with customers to resolve any outstanding issues and organise appointments.
• Allocate repairs / planned maintenance / servicing / cyclical works
• Monitor and deal with queries / appointments from Customers / Customer Services & Engineers that may contact bespoke M&E phone lines.
• Monitor a central email inbox and arrange appointments with customers.
• Assist in customer contact contributing to gaining access for compliance tasks.
• Assist in arranging  boiler installs & plan customer contact.
• Order van stock replenishments and non van stock materials , schedule revisits at a convenient time to the customer along with organising  engineers diaries

• Previous operational planning experience would be advantageous.
• An understanding of M&E services compliance obligations
• An understanding of process adopted by M&E services 
• Previous customer service experience, you will need to have great communication skills and be confident and assertive when needed.
• Good knowledge of Health and Safety regulations, policies and procedures.
• Excellent IT skills in order to operate multiple systems.
• Diary management experience with excellent organisational skills.
• The ability to multi task and work under pressure.
• A high level of attention to detail and the ability to prioritise tasks.

• Starting salary of £28,296 which increases with service upto £31,652 per year
• West Yorkshire Pension Fund membership - Current employer contribution is 15.5%
• 28 days annual leave that increases with service plus bank holidays
• Option to buy and sell annual leave
• Training, development, and qualification opportunities
• Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
• Corporate health scheme membership
• Agile and hybrid working
• Access to an Employee Assistance Programme
• Cycle to work scheme
• Local gym membership discounts.
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support

We are an equal opportunity employer but beyond characteristics protected by law, we welcome and value applicants from diverse backgrounds, abilities and perspectives.

Incommunities is also recognised as ‘Committed’ to being Menopause Friendly. The Menopause Friendly Accreditation recognises inclusive employers that build awareness and understanding of how menopause can have an effect at work and shows we take the wellbeing of our colleagues seriously.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.