Operations Manager

The primary responsibilities of an Operations Manager at Kept Companies include ensuring quality control of services, leading safety and environmental compliance efforts, managing operational efficiency, and overseeing scheduling and billing workflows. You'll also handle hiring and HR-related activities, oversee route-level employees, and respond to operational problems in the field.

To qualify for the Operations Manager position at Kept Companies, candidates should have strong leadership skills, significant experience in managing diverse work environments, and proficiency in Microsoft programs. Familiarity with operational software and a willingness to engage in manual labor activities when necessary is also vital.

A typical day for an Operations Manager at Kept Companies consists of approximately 30% office work—like scheduling and billing—and 70% fieldwork, which includes driving to job sites, checking on quality and safety, and sometimes working directly alongside crew members for training and assistance.

An Operations Manager at Kept Companies enjoys a range of benefits including a company vehicle, cell phone, and American Express for work-related expenses. Additionally, you may participate in the company health plan, vacation plan, and receive a competitive salary with potential commissions based on performance.

Kept Companies supports employee development in the Operations Manager role through hands-on training opportunities, regular safety meetings, and consistent performance reviews to help guide and improve employee skills and job performance.

When addressing a team member's performance issues, I would first communicate openly, providing constructive feedback to understand their challenges. It's essential to establish clear expectations and offer support through training or resources to enhance their skills.

I prioritize safety compliance by leading by example and ensuring all team members are trained on safety standards. Regular safety meetings and assessments help reinforce our commitment to a safe working environment and quickly address any safety concerns.

To improve operational efficiency, I would analyze current workflows and identify bottlenecks. Implementing technology solutions for scheduling, tracking tasks, and regular assessments of performance metrics can provide insights and drive continuous improvement.

Ensuring customer satisfaction involves actively communicating with clients to understand their needs and expectations. I would oversee the execution of services to conform to those needs while addressing any concerns proactively, thus fostering long-term partnerships.

My experience in managing diverse teams has taught me the importance of adaptability. Recognizing individual strengths and fostering an inclusive environment allows me to harness the team's full potential, resulting in improved service outcomes.

In a fast-paced environment, I prioritize tasks based on urgency and impact. Utilizing digital tools for task management and scheduling ensures that I allocate my time efficiently and keep the team informed about priorities.

For effective scheduling, I embrace flexibility while using software tools to map out daily routes and maintain an overview of workload balance. I consistently update schedules based on real-time data, ensuring optimal resource allocation.

In an emergency situation, immediate action is crucial. I would ensure that safety protocols are followed and, if needed, direct the team to evacuate or secure the area. Clear communication and quick decision-making are key to handling such situations effectively.

In resolving a conflict, I would promote open dialogue between the involved parties to understand their viewpoints. Encouraging mediation and guiding them toward a mutually acceptable solution fosters teamwork and a positive work environment.

Data analysis is fundamental to my management style as it informs decision-making. Regularly reviewing performance metrics helps identify trends, areas for improvement, and enables data-driven strategies for enhancing operational efficiency.