Logistics Coordinator - #34230

The Logistics Coordinator at our apparel group is crucial for managing order entries, arranging shipments from suppliers, and effectively supporting the wholesale team. Key responsibilities include monitoring estimated time of deliveries (ETDs), ensuring timely order transfers to the warehouse, sending invoices to wholesale customers, and tracking shipments. Additionally, they must organize fortnightly shipments and provide customer service regarding logistics.

To become a Logistics Coordinator at our apparel company, candidates typically need 3-5 years of relevant experience. While experience in the fashion industry, retail, or wholesale is advantageous, it's not mandatory. Essential qualifications include strong communication skills in English, problem-solving abilities, adaptability, and familiarity with ERP systems like Cin7. Strong Microsoft Excel skills are also important for managing inventory movement.

At our apparel company, Logistics Coordinators utilize various tools such as ERP and inventory management systems, ideally Cin7, to monitor inventory movement and manage orders effectively. In addition, they are expected to use shipping tracking software to keep shipments organized and on schedule. Proficient use of Microsoft Excel is also essential for managing data related to shipments.

While experience in the fashion industry can provide a competitive edge, it is not a strict requirement for the Logistics Coordinator position at our apparel group. We value candidates with a willingness to learn and adapt. Your energy, strong communication skills, and ability to manage logistics processes are what truly matter.

The Logistics Coordinator role at our apparel company is a permanent position with a Monday to Friday work schedule from 9 AM to 5:30 PM AEST. This timing allows for a good work-life balance while ensuring that duties are covered efficiently. This is a remote position giving you flexibility while maintaining daily focused interaction with your teammates.

In responding to this question, you should highlight any relevant systems you've worked with, especially if you have experience with ERP platforms like Cin7. Share examples of how you've managed orders, tracked shipments, and ensured timely processing. Emphasize your ability to solve issues and your level of comfort with technology to demonstrate your capability in the Logistics Coordinator role.

Speak to your problem-solving abilities here. Explain that you would first communicate with the supplier to get updated ETAs, then inform affected stakeholders, followed by devising a plan to mitigate the impact. Strong communication and a proactive approach are crucial in showing your readiness to manage logistics challenges effectively.

To ensure shipment accuracy, start by discussing your attention to detail during the order entry process. Mention how you verify packing lists against sales orders and always double-check shipping labels before dispatch. Communicating with the warehouse team regularly is also vital to ensure everyone is aligned and aware of any changes.

Use a specific situation where you encountered a last-minute shipping challenge. Discuss how you assessed the situation, reached out to contacts or suppliers for quick solutions, and made adjustments to ensure timely deliveries. Highlight your ability to keep calm under pressure and your proactive approach to resolving issues.

Illustrate your organizational skills and ability to work under pressure. Discuss techniques like creating task lists or using prioritization strategies based on shipment deadlines and critical customer needs. Emphasize staying flexible because priorities may shift based on unexpected challenges.

Explain how customer service plays a critical role in logistics, especially regarding keeping clients informed about their orders. Share instances where you've gone above and beyond to resolve customer inquiries or issues and the importance of building positive relationships with them.

Discuss the various transportation methods like LCL, FCL, air, and express that you’ve used in your previous roles. Highlight factors you consider when choosing a method, such as cost, speed, customer requirements, and shipment volume, to show your decision-making skills.

Communication is vital in logistics. Talk about the tools and platforms you've used for effective communication, such as emails, reporting systems, and team meetings. Explain how you ensure everyone is updated on tasks, challenges, and successes within the supply chain.

Reflect on some common challenges in logistics, like managing unexpected delays or coordinating multiple shipments simultaneously. Then, discuss how you view these challenges as opportunities to improve systems and processes, demonstrating a positive mindset and readiness to tackle any obstacle.

Express your passion for the apparel industry and the dynamics of logistics. Mention the company’s reputation, the exciting prospect of working with leading brands, and how you see yourself contributing to the team while learning and growing within the role. Your enthusiasm will set a positive tone during the interview.