Portuguese Speaking Customer Support for Streaming TV & Movie Services Departmen - job 2 of 2

As a Portuguese Speaking Customer Support Representative at Mercier Consultancy, your primary responsibilities include responding to customer inquiries in Portuguese, assisting clients with account-related questions, documenting customer interactions, collaborating with other departments for troubleshooting, and providing detailed information regarding service features and new releases.

Candidates applying for the Portuguese Speaking Customer Support position at Mercier Consultancy should be fluent in both Portuguese and English, possess excellent communication and problem-solving skills, and ideally have previous experience in customer support, particularly in entertainment or streaming services.

Mercier Consultancy offers comprehensive training for the Portuguese Speaking Customer Support role, ensuring you stay updated on the latest product features, service offerings, and customer support software. This ongoing training is designed to enhance your skills and customer interaction capabilities.

Mercier Consultancy provides extensive support for its Portuguese Speaking Customer Support Representatives, including a fully paid relocation package, health insurance, and opportunities for professional growth. Additionally, you can enjoy perks like monthly performance bonuses, two extra salaries per year, and a free Greek course.

The work environment at Mercier Consultancy for the Portuguese Speaking Customer Support role is fast-paced and dynamic. You'll be part of a collaborative team that values customer service excellence and encourages proactive approaches to problem-solving within a supportive culture.

In answering this question, highlight your passion for customer service and entertainment, emphasizing your linguistic skills as a valuable asset for communicating effectively with clients.

Demonstrate your problem-solving skills and patience. Share a specific example from past experiences where you successfully resolved a customer's issue, focusing on listening and understanding their concerns.

Select an instance where you went above and beyond to assist a customer. Explain the situation, what actions you took, and what the positive outcome was for the customer.

Discuss your organizational skills and tools or methods you utilize to prioritize tasks. Emphasize your ability to stay calm and efficient in fast-paced environments.

Talk about your approach to active listening and confirming understanding throughout the interaction to provide clarity and ensure all customer inquiries are addressed.

Share any relevant experiences with customer support tools you've used in past positions. Highlight your adaptability and eagerness to learn new systems, including CRM software.

Show your ability to simplify complex information. Explain that you would use clear, straightforward language and relatable analogies to help the customer understand the issue and solution.

Display your knowledge of the company’s services and discuss features or benefits, such as exclusive content or user-friendly interfaces. Convey your enthusiasm for those aspects.

Explain that you view feedback as an opportunity for growth. Share how you actively seek feedback and respond to it constructively, using it to improve your service delivery.

Communicate that you would remain calm and assure the customer you will find the information they need. Describe your approach to researching the answer or escalating the issue when necessary.