(Deutsch & Englisch) Kundenservice-Berater (Argentinien, remote)

As a Kundenservice-Berater at SupportYourApp, you will handle customer inquiries via various channels including emails, calls, and chats. Your main responsibilities involve building positive relationships with customers, processing orders and refunds, and providing assistance regarding our products. Additionally, you will meet team KPIs and stay updated with technology while ensuring customer privacy is safeguarded.

To qualify for the Kundenservice-Berater position at SupportYourApp, candidates should be fluent in German (C1 level minimum) and possess upper-intermediate English skills. Prior experience in customer support is essential, along with a positive attitude, a personal laptop with at least 8GB of RAM, and a stable internet connection. A technical background and interest in motorcycles would be beneficial but not mandatory.

The Kundenservice-Berater role at SupportYourApp follows a fixed work schedule from Monday to Friday, starting at 5 AM and finishing at 1 PM, Argentina time. This allows for a great work-life balance while working fully remotely.

SupportYourApp offers several benefits to its Kundenservice-Berater employees, including a competitive salary in USD, good bonuses for referring friends, paid training, continuous support for self-development, and an inclusive environment aimed at long-lasting cooperation and personal growth opportunities.

At SupportYourApp, fostering employee growth is a priority. As a Kundenservice-Berater, you'll receive intensive training and ongoing support from responsive management keen on your development. The company creates a growth-oriented environment where positive experience and feedback are integral to your professional journey.

When faced with difficult customers, it's essential to remain calm and listen actively. Empathizing with their concerns can help diffuse tension. Offering solutions and following up post-conversation shows that you value their experience.

Detail a specific situation where you exceeded customer expectations. Emphasize your willingness to take extra steps, such as providing additional support or following up, to ensure customer satisfaction.

Be prepared to share your experience with CRM software, ticketing systems, and communication tools. Mention specific programs you've utilized, emphasizing how they contributed to efficient customer handling.

Maintaining product knowledge is crucial. Talk about methods you use such as attending training sessions, reading product updates, or regularly engaging with your team to discuss new features.

Share your insights on the importance of empathy, effective communication, and problem-solving skills in customer service. Explain how these factors enhance customer satisfaction and loyalty.

Discuss your organizational skills and how you assess urgency and importance. Mention strategies like using lists or prioritization tools to ensure you meet KPIs while providing timely responses.

Reflect on your passion for helping others, solving problems, and contributing meaningfully to a company’s success. Your personal motivations can connect well with the values of SupportYourApp.

Mention your adaptability and a proactive attitude towards change. Provide an example of how you've positively responded to changes in a previous role or how you prepare for such transitions.

Express genuine enthusiasm for the company’s values and commitment to quality customer experience. Highlight how your skills align with this role and what excites you about joining their international team.

Provide an example where you successfully adapted to a new tool or process in a short time frame. Discuss how you approached learning, what strategies you used, and the outcome of your quick adaptation.