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Coordinator, Shared Services - job 1 of 3

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Position Expectations

  • As an Individual Contributor as part of the HR Shared Services team in India, you will play a vital role responsible for transitioning work and making sure relevant SLA’s are met
  • Learn and perform newly set up processes and over time gain subject matter expertise in the work
  • Suggest new practices, programs, and policies to meet interpersonal and strategic business/management needs
  • Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs
  • Assist to build and maintain a Knowledge Base for Case Management
  • Deliver high quality and consistent service delivery to all internal customers and partners and follow Standard Operating Procedures
  • Collect and cleanse data to populate management reporting systems

Key Skills & Abilities

  • Experience for 1-3 years in HR Operations / Shared Services in an HR Shared Services role (APAC/ India, EMEA, NAMER)
  • Has expertise in HR Operations with eye for detail and process adherence
  • Is a self-starter who is intrinsically motivated for their own performance to achieve desired results
  • Can function independently, with minimal mentorship and supervision
  • Open to work in a 24X7 role
  • Is agile and can function in an ambiguous environment, capable of taking charge when the situation needs it
  • Should be proficient with ticketing tools and should have been excellent in meeting HRSS performance parameters - case handling, etc.
  • Ability to get into detailing the process and have an eye for detail to suggest process improvements

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

* MongoDB is an equal opportunities employer.*

Red ID 1263090381

What You Should Know About Coordinator, Shared Services, MongoDB

At MongoDB, we’re all about empowering innovators to transform the tech landscape, and as a Coordinator, Shared Services in Gurugram, you’ll be at the heart of this exciting work. In this role, you'll be part of our dynamic HR Shared Services team, where you'll play a crucial role in transitioning work processes while ensuring that we meet our SLAs and maintain top-notch service delivery. You'll have the chance to learn and master newly set-up processes, gradually becoming the go-to expert in your area. We're not just looking for someone to follow the rules; we want your fresh ideas on how we can elevate our practices and programs to better serve our internal customers. The role requires an eagle eye for detail - you’ll collect and cleanse data, contribute to building a Knowledge Base for case management, and work hard to provide consistent and exceptional service. If you're a self-motivated individual with a background in HR operations, ready to thrive in a fast-paced environment, MongoDB is the place for you. And with our commitment to employee wellbeing, from generous parental leave to various affinity groups, you'll be joining a culture that values you both personally and professionally. Come join us on this monumental journey in unleashing the power of software and data!

Frequently Asked Questions (FAQs) for Coordinator, Shared Services Role at MongoDB
What responsibilities does the Coordinator, Shared Services role at MongoDB involve?

As a Coordinator, Shared Services at MongoDB, you will be tasked with transitioning work processes while ensuring adherence to SLAs and providing high-quality service delivery. You'll learn and perform new processes, ultimately gaining subject matter expertise. Your role will also involve suggesting innovative practices and maintaining a Knowledge Base for case management.

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What qualifications are required for the Coordinator, Shared Services position at MongoDB?

Candidates applying for the Coordinator, Shared Services position at MongoDB should have 1-3 years of experience in HR Operations or Shared Services within the APAC, EMEA, or NAMER regions. An eye for detail, proficiency with ticketing tools, and the ability to function independently in a 24/7 environment are crucial.

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How can I excel as a Coordinator, Shared Services at MongoDB?

To excel as a Coordinator, Shared Services at MongoDB, you should demonstrate strong attention to detail, self-motivation, and process adherence. Being agile and capable of handling ambiguity is key. Engaging with your team and proactively suggesting process improvements can also help you stand out.

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What kind of work culture can I expect at MongoDB as a Coordinator, Shared Services?

At MongoDB, you'll be part of a supportive culture that values employee wellbeing. We offer initiatives like employee affinity groups and generous parental leave policies. As a Coordinator, Shared Services, you'll be encouraged to grow and develop, contributing to an engaged workplace.

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Is the Coordinator, Shared Services position a remote or hybrid role at MongoDB?

The Coordinator, Shared Services position at MongoDB is part of our hybrid working model, allowing you to work from our Gurugram office while enjoying some flexibility with remote work.

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Common Interview Questions for Coordinator, Shared Services
Can you describe your experience with HR operations?

In answering this question, highlight specific roles where you managed HR operations tasks. Discuss the tools you used, the processes you improved, and any metrics you achieved. Be sure to touch on your attention to detail and ability to meet deadlines.

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How do you handle ambiguity in a work environment?

Share specific examples where you've successfully navigated unclear situations. Emphasize your flexibility and problem-solving skills, demonstrating how you take initiative to find solutions despite uncertainty.

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What strategies do you employ to ensure high-quality service delivery?

In your answer, mention your adherence to SLAs and how you regularly assess your performance against them. Discuss your commitment to collecting feedback and continuously seeking improvements in processes to enhance service quality.

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How would you approach learning a new process or system?

Describe a systematic approach you take for learning, such as breaking it down into manageable steps, seeking help from experienced colleagues, and documenting your learning to ensure you grasp the details effectively.

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Tell us about a time you suggested a process improvement.

When answering this question, provide an example where you identified a pain point, proposed a solution, and implemented changes. Discuss the positive results achieved as a result of your initiative.

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What does exemplary customer service mean to you?

Articulate your understanding of customer service as prioritizing the client's needs and expectations, maintaining clear communication, and following up to ensure satisfaction. Discuss how you exemplify these traits in your work.

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How do you manage your time when handling multiple tasks?

Share your time management techniques, such as prioritizing tasks based on urgency and importance. Highlight any tools or methods you use to stay organized while delivering consistent results.

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Describe your experience with data management in HR.

Discuss any specific roles you've held that involved data management, the types of data you worked with, and any software tools you’re proficient in. Highlight your accuracy and commitment to data integrity.

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What motivates you to work in HR Shared Services?

Reflect on your passion for helping others, improving processes, and fostering a positive workplace culture. Discuss specific aspects of the HR role that inspire you and how they align with MongoDB’s mission.

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Why do you want to work for MongoDB?

Express your enthusiasm for MongoDB’s mission and core values. Discuss what you admire about the company culture, the focus on innovation, and how you can contribute to its vision as a Coordinator, Shared Services.

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MongoDB empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data.

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Full-time, hybrid
DATE POSTED
March 11, 2025

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