Business Service Officer
POSITION SUMMARY:
Business Service Officers (BSO) are responsible for shaping the future of service by modernizing our client experience through an elevated standard of care. The Business Service Officer (BSO) will report directly to the Complex Business Service Officer (CBSO) and is responsible for the supervision, management of Support Professionals and execution of all business and service functions within the assigned branches. Additional job responsibilities include facilitating communication and training for Service Professionals, partner with Complex Sales and Risk teams to ensure execution in all aspects of the business and further support the CBSO with delivering on service initiatives.
DUTIES and RESPONSIBILITIES:
People Management and Communication
- Lead the Branch in executing the organization’s strategic priorities by influencing and coaching behavioral change with a focus on consistency, quality, and compliance with Firm policies and procedures
- Lead, mentor, and supervise a team of Support and Service Professionals
- Promote cross-training, learning, development and recognition of Service and Support Professionals within the Complex
- Facilitate the interviewing, selection and onboarding of new hires, including newly recruited Financial Advisors and their Support Professionals
- Partner with CBSO and Human Resources regarding all aspects of people management, including annual performance reviews, performance management and conflict resolution
- Maintain strong relationships with key partners within the Branch, Complex, Region and Home Office including participation in team meetings, regional and national calls
- Consistently conduct Support Professional one-on-one meetings for coaching opportunities, career goal setting, job related activities, firm opportunities and team building; this includes meeting with Advisor teams to address service needs
- Manage and oversee Support Professionals coverage for Financial Advisors in the Branch
- Identify Support Professional recognition opportunities within the complex through sharing of best practices, success stories and achievements
- Promote a branch culture that’s consistent with the Firm’s core values, including championing diversity and inclusion
Operational Oversight
- Manages travel and entertainment expenses for Advisors as well as other firm programs to manage budget tracking and forecasting with adherence to Firm policies
- Facilitate and manage resolution of client inquiries/requests
- Participate in national calls to lean about new platform changes, policy and procedure updates, share best practices and learn about other timely updates
- Identify and implement process improvements to ensure teams are maximizing productivity and driving efficiencies
- Additional operational oversight may be required
- Administer other duties as delegates by the Complex Business Service Officer
EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:
Education and/or Experience
- Bachelor’s degree required or equivalent education
- Previous industry experience
- Active Series 7, 8 (or 9 and 10), and 66 (or 63 and 65)
- Other licenses as required for the role or by management
Knowledge/Skills
- Effective written and verbal communication skills
- Strong attention to detail
- Ability to prioritize and resolve complex needs and escalate as necessary
- Ability to identify issues and trends in order to anticipate change and provide comprehensive solutions and remedies
- Evidence of strong leadership and talent development capabilities
- Previous supervisory experience preferred
- Exceptional organizational and time management skills
- Exceptional conflict resolution skills
- Ability to manage relationships, motivate and lead groups of people at various levels throughout the Complex
- Knowledge of Firm’s Risk & Compliance policies
- Ability to think strategically
Reports To:
- Complex Business Service Officer
Direct Reports:
- Support Professionals
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values — putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back — that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. We Firm is differentiated by the caliber of our diverse team. While our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.
We're committed to bringing passion and customer focus to the business.
Expected base pay rates for the role will be between $110,000 and $145,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.
Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.
It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
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Are you ready to step into a pivotal role as a Business Service Officer at Morgan Stanley in Garden City, New York? As a Business Service Officer (BSO), you will play an influential role in enhancing our client services, demonstrating an elevated standard of care that exemplifies our commitment to excellence. In this dynamic position, you will report directly to the Complex Business Service Officer (CBSO) while overseeing a team of talented Support Professionals, ensuring that our branch delivers exceptional service and operational efficiency. Your day-to-day duties will involve coaching and mentoring your team, facilitating training sessions, and spearheading communication, all aimed at fostering a consistent, high-quality client experience. You’ll work closely with various internal teams, including Sales and Risk, to streamline processes and execute business strategies effectively. Building strong relationships is key, so you'll partake in meetings and collaborate with colleagues across regions to ensure alignment and success in service initiatives. By promoting a culture aligned with our firm’s values of diversity and inclusion, you'll inspire your team members to thrive and achieve. With your experience and expertise, you will not only manage the day-to-day operations but also identify areas for process improvements to boost productivity and enhance service outcomes. If you're passionate about leadership and want to contribute to a team that values collaboration and integrity, this position offers an exciting opportunity to grow and make a substantial impact at Morgan Stanley.
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Morgan Stanley mobilizes capital to help governments, corporations, institutions and individuals around the world achieve their financial goals. For over 85 years, the firm’s reputation for using innovative thinking to solve complex problems has b...
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