Operations Assistant for E-Commerce/Product (Philippines)

The Operations Assistant for E-Commerce/Product at Moxie is vital in managing our supplies operations. Your responsibilities will include registering new accounts on our platform, monitoring incoming orders and payments, placing orders with suppliers, and performing daily reconciliations. You'll also handle occasional customer service queries and identify opportunities for process improvements, along with additional tasks assigned by your manager.

To excel as the Operations Assistant for E-Commerce/Product at Moxie, candidates should ideally have experience with US customers in roles like e-commerce store management. Familiarity with Shopify and proficiency in Microsoft Excel are essential. Strong communication skills in English, attention to detail, reliability, and the ability to work US hours are also key qualifications for this role.

While not mandatory, having prior experience in the healthcare, beauty, or wellness industry is considered a bonus for the Operations Assistant role at Moxie. This experience can help you better understand the unique needs of our nurse entrepreneurs and improve your contributions to our operations.

An Operations Assistant for E-Commerce/Product at Moxie should be familiar with Shopify and basic data analysis tools like Microsoft Excel. Additionally, experience with project management tools such as Asana or Trello can be beneficial. Familiarity with QA manual testing may also enhance your effectiveness in this role.

Moxie prides itself on a culture of inclusivity and high trust. We look for candidates for the Operations Assistant role who not only have the required skills and experience but also embody a commitment to teamwork and collaboration. We encourage individuals from diverse backgrounds to apply and value different perspectives within our remote-first team.

When answering this question, outline specific examples from your past roles where you successfully managed order processing, fulfillment, and customer interactions, highlighting any software platforms you used and the outcomes of your efforts.

In your response, discuss your approach to prioritization, considering factors like deadlines, order value, and customer urgency. Mention any tools you use to help with organization, such as task lists or project management software.

Explain how you ensure clear and timely communication with customers, emphasizing your methods for keeping them updated on order status and addressing any concerns promptly. Providing examples of past interactions can add depth to your answer.

Discuss your approach to reconciling discrepancies, including steps taken to investigate the issue, communicate with suppliers, and resolve matters efficiently while keeping the customer informed throughout the process.

Highlight your specific experience in using Excel, including examples of how you've utilized formulas, pivot tables, or data visualization techniques to analyze order data, track trends, or improve operational processes.

Describe your process for addressing operational issues, including how you would assess the problem, escalate it to your manager if necessary, and implement a solution. Emphasize the importance of clear communication and contingency planning.

Share your methods for maintaining a high standard of quality in your work, such as developing checklists, conducting regular audits, and adopting a process of self-review before submitting tasks to ensure high accuracy.

Discuss how you actively seek and use feedback to improve your skills and performance. Share examples of how you've integrated feedback into your work and the positive changes that resulted from it.

Express your enthusiasm for Moxie's mission and how your background aligns with the goals of the company. Mention specific aspects of the role that excite you and how you believe you could contribute to the team.

Share your experience with project management tools, discussing how you have used them to organize tasks, track progress, and communicate effectively with team members. Specific examples can help illustrate your familiarity with such tools.