Supervisor, Parking

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('SpinCo') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.

This position is very fast paced and will be responsible for supporting the Parking Services department by overseeing all aspects of the day-to-day parking, revenue, valet and shuttling needs for guest and team members as well as supervises parking, tollbooth and valet employees.  As a parking supervisor, you are responsible for ensuring that all the parking, valet, revenue areas and shuttle vehicles are maintained in clean and presentable condition every day. Additionally, this person is responsible in ensuring team members comply with standards and procedures established by the company as well as implementing departmental programs focusing on team member & guest satisfaction.

Essential Functions

• Uphold our Environmental Health and Safety standards
• Mentors and counsels Team Members and while enforcing policies and procedures ensuring compliance of company and departmental standards
• Responsible for managing Team Members providing work direction, performance reviews and coaching
• Responds to Guest and Team Member feedback in a timely manner
• Build and supports internal cross departmental relationships
• Executes strategic plans of the area that focuses on providing a positive experience for Team Members, guests and ultimately provides positive financial returns
• Coordinates and executes the day-to-day operational and special event needs
• Coordinate development planning and training for Lead Team Members
• Create and update job descriptions, standard operating procedures, and handbooks when necessary to ensure all information is current and up to date.
• Assist Manager in the hiring, training, and development of Team Members
• Supports the Team Member and Guest satisfaction programs (TSAT/GSAT), ensuring Team Members understand the importance of the programs
• Rewards and recognizes team members every day for above and beyond performance
• Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations
• Investigates incidents including Team Member/Guest concerns and/or complaints
• Leads by example by modeling the Core Values
• Manage daily Labor and adjust to operational needs
• Plan daily Tollbooth, Valet, and Special Events parking needs by ensuring proper areas are staffed and prepared for guest and Team Member parking
• Understand and uphold the B-192 collective bargaining agreement by partnering with Human resources and Labor Relations to maintain positive union relationships
• Be knowledgeable and able to manage operating budgets and adjust operations as necessary to maintain budget under control. Setting and meeting financial goals and objectives set forth by the company
• Apply and implement performance standards by proactively thinking on new ideas, concepts, and procedures relative to changing business and staffing needs.

QUALIFICATIONS:

• High school education required
• Minimum 2 years of Parking/Transportation Operations management/team leadership experience; or equivalent combination of education and experience, including experience in guest service.
• Must be available to work on weekends, holidays and nights as required
• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $25.00 – $28.00/hour

Desired Characteristics:

• Excellent written and oral communication skills to effectively communicate with all levels of the organization
• Strong focus on planning and organizing workload
• Thorough knowledge of MS Excel, Work and PowerPoint
• Theme Park Operations knowledge
• Experience managing in a union environment
• Strong interpersonal and analytical skills
• Proactive thinker/self-starter

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].