Customer Support Specialist

As a Customer Support Specialist at Neostella, you'll be responsible for a variety of tasks that are crucial to our operations. Key duties include database entry, reporting, and the digitization of client documents and data. You will also handle the intake process, gathering essential information from new clients through phone conversations or submitted documentation, and creating new Filevine projects accordingly.

To excel as a Customer Support Specialist at Neostella, you'll need at least 1 year of experience in data entry or similar roles. We're looking for candidates who can demonstrate strong digitization skills, attention to detail, and proficiency in Microsoft Office and PDF Adobe tools. Good oral and written English communication skills are essential, as well as the ability to understand task directions clearly.

Neostella is committed to employee development! As a Customer Support Specialist, you will receive extensive training, including the opportunity to improve your English skills through personalized classes. Our collaborative environment encourages team members to support one another, and you will also have access to ongoing initiatives that enhance your professional growth and career trajectory.

At Neostella, the work environment for Customer Support Specialists is fast-paced and highly collaborative. You'll be surrounded by innovative professionals in a nurturing atmosphere that encourages creativity and teamwork. The ability to adapt to rapid changes while maintaining a positive attitude is essential in this startup environment, where growing together as a team is part of our mantra.

Joining Neostella as a Customer Support Specialist comes with a host of benefits! You’ll enjoy prepaid health insurance coverage for yourself and one family member, flexible working hours, and a yearly ophthalmological health bonus. Your professional development will also be prioritized with opportunities to improve your English skills while working on international projects.

In your response, highlight specific tools or software you've used for data entry, the volume of data you've managed, and how you ensured accuracy. Showcase your attention to detail, and if possible, provide an example of a challenging data entry task you successfully completed.

Emphasize your communication skills and ability to empathize with customers. Share an experience where you resolved a customer's issue effectively, demonstrating patience and professionalism under pressure.

Talk about methods you implement such as the Eisenhower Matrix or digital task management tools. Provide examples of situations where you effectively managed multiple responsibilities smoothly and efficiently.

Discuss your systematic process for digitizing documents, focusing on double-checking your work and utilizing tools to verify accuracy. Maybe include a specific instance where your thoroughness prevented errors.

Walk the interviewer through your strategy here: using simple language, relatable analogies, or visual aids as needed. It's crucial to demonstrate your ability to bridge the gap between technical jargon and customer understanding.

Illustrate a scenario where you collaborated with others in your team. Detail your role, the project's objectives, and how your contributions helped the project succeed, emphasizing communication and teamwork.

List the specific tools you’ve used, like CRM systems, support ticket systems, or data entry software. Explain how you've utilized them in previous roles to enhance customer support efficiency.

Describe the organizational techniques you deploy, such as using task lists, prioritizing inquiries based on urgency, and separating client issues into categories for easier management.

Express your passion for helping others and the satisfaction you get from resolving issues. You may also want to share specific instances where your actions positively impacted a customer's experience.

Here, align your personal and professional goals with Neostella’s mission. Highlight your interest in technology-driven solutions and the opportunity to grow within an innovative company that values customer service excellence.