Collection Associate

As a Collection Associate at NIQ, you will be responsible for managing cash collections, monitoring accounts for overdue payments, and proactively reducing third-party debt. You'll work closely with the Order to Cash team and operational teams to meet key performance indicators like Collection Ratios and DSO while providing excellent customer service regarding collection issues.

To apply for the Collection Associate role at NIQ, you should have a university degree in finance, accounting, or a related field. Experience in an international company, preferably in a Shared Services Center or BPO environment with a focus on Order to Cash processes, is important. Additionally, proficiency in English, MS Excel, and familiarity with ERP systems like SAP will greatly enhance your application.

The Collection Associate at NIQ plays a critical role in ensuring timely cash collection and minimizing overdue accounts, which directly impacts cash flow. By maintaining relationships with clients and ensuring outstanding debts are managed efficiently, you’ll help the company achieve its financial targets and support its overall growth objectives.

A typical day for a Collection Associate at NIQ involves reviewing trade debtors' accounts, preparing financial reports, and resolving customer disputes. You will coordinate with different teams to ensure seamless operations and help escalate issues as necessary while maintaining a professional demeanor when communicating with clients.

As a Collection Associate at NIQ, you can look forward to a hybrid working environment, volunteer time off to contribute to your community, access to LinkedIn Learning for personal development, and an Employee Assistance Program for support. These benefits reflect our commitment to fostering a supportive and flexible work culture.

To manage and prioritize tasks effectively as a Collection Associate, I would use a structured approach, focusing first on overdue accounts while keeping track of all customer interactions. Utilizing tools such as spreadsheets or collection software can help streamline this process, ensuring no account falls through the cracks.

In my previous role, a client disputed an invoice over a service charge. I carefully reviewed their account history and corresponding documentation, engaged in clear communication to understand their concerns, and presented evidence supporting our claim. By being empathetic and solution-oriented, we reached a fair resolution.

As a Collection Associate, I would prioritize KPIs such as Days Sales Outstanding (DSO), Collection Ratio, and the number of disputes resolved within a specific timeframe. Focusing on these metrics helps improve cash flow and maintain healthy relationships with clients, which are essential for long-term success.

To ensure accuracy in my work, I make it a habit to double-check the details in my reports, cross-reference with client records, and maintain organized documentation. I also embrace feedback and regularly seek improvement opportunities to fine-tune my processes for enhanced precision.

I believe in clear, transparent communication, which involves actively listening to clients' concerns and providing timely updates on account statuses. I tailor my communication style to suit each client’s preferences, whether via email or phone calls, to build rapport and trust.

In stressful situations, I maintain composure by relying on my organizational skills and prioritizing my tasks. I take breaks when needed and practice breathing techniques to keep my focus. Additionally, I engage with my team for support, as collaboration can provide new perspectives on resolving issues.

I am very familiar with SAP and MS Excel; I have utilized both in past roles for various financial processes. My proficiency includes generating reports, analyzing data, and streamlining collection workflows, which supports efficient cash management.

The most crucial quality for a Collection Associate is empathy. Understanding clients' situations allows for more effective communication and resolution of disputes. Being empathetic helps maintain strong customer relationships, even while pursuing collections.

To reduce overdue debt, I would first analyze the existing debtor portfolio to identify patterns and address systemic issues. Then, I would engage clients proactively, reminding them of upcoming payments and establishing clear follow-up actions for overdue accounts.

I am excited about the opportunity to work as a Collection Associate at NIQ because I admire your commitment to consumer intelligence and your inclusive company culture. I believe my skills and experiences align well with your team's goals, and I look forward to contributing to the company's success.