Human Resources Services Expert - DACH

As a Human Resources Services Expert at Novartis, you will support the operational conversion of P&O strategic objectives, provide advice on implementing processes and standards, and manage standard service requests. You’ll analyze service performance to contribute to continuous improvement while providing guidance to users, ensuring their needs are addressed effectively.

To qualify for the Human Resources Services Expert position at Novartis, you should have at least two years of experience in HR Services or similar fields, with one year of experience using systems such as SAP, Workday, or Success Factors. Proficiency in Microsoft Office, especially advanced Excel skills, as well as strong communication skills in German and English, are essential.

At Novartis, you can expect a collaborative and supportive work environment. With opportunities to work with virtual and remote teams, you will be part of a culture that values teamwork and employee engagement. The company promotes career growth and provides various employee benefits, enhancing work-life balance.

Novartis offers various resources for professional development to its Human Resources Services Experts, which may include training programs, access to industry conferences, and personal development plans tailored to enhance skills in HR processes and systems. The goal is to support your career growth in alignment with the company’s objectives.

The Human Resources Services Expert role at Novartis includes numerous benefits such as a monthly pension contribution, risk life insurance fully covered by the company, extensive holiday leave, meal vouchers, and a public transportation allowance. Additionally, you’ll have access to a Cafeteria employee benefit program, promoting a well-rounded work experience.

In responding to this question, emphasize specific experiences you've had in HR roles, especially any work with HRIS systems like SAP or Workday. Highlight how these systems improved service delivery and the impact of your contributions on operational efficiency.

Explain your approach to client inquiries by showcasing your communication skills and ability to empathize. Share examples of how you resolved issues, perhaps by collaborating with team members or utilizing support resources effectively.

Highlight your analytical skills and proficiency in tools like Excel. Discuss the methodology you use to interpret data, identify trends, and make recommendations based on your findings to ensure improvements in service delivery.

Discuss your understanding of compliance in HR and how you monitor and enforce adherence to policies. Emphasize your proactive approach to continuous improvement and your ability to educate clients on the importance of following these procedures.

Provide a specific example where your initiative led to a process enhancement. Discuss the steps you took, the challenges faced, and the positive outcome on service efficiency or client satisfaction.

Discuss your time management skills and the techniques you employ to prioritize tasks based on urgency and importance. It’s useful to mention any tools or methodologies that help you stay organized amidst multiple responsibilities.

Explain your background in HR service delivery, including specific roles and the impact you had. Provide examples of how you've met or exceeded service level agreements and improved client experiences.

Share your philosophy on employee experience and detail ways you've fostered a supportive environment. This might include mentorship, feedback mechanisms, or enhancing onboarding processes.

Explore your passion for human resources, whether it was a particular experience that drew you to the field or the aspects of HR that inspire you to help employees and organizations grow together.

Provide insight into a specific challenge, focusing on problem-solving skills and determination. Discuss the strategies you employed to navigate through the challenge and the overall learning experience.