Director, Change Management - job 7 of 21

The Director of Change Management at Visa is primarily responsible for leading a team of Change Management Practitioners, driving the implementation of the People Strategy, and overseeing the design and delivery of communication strategies around change initiatives. This role encompasses transformation planning, stakeholder communication, and success metric definition, all aimed at ensuring the seamless execution of the People Team Transformation.

Candidates for the Director of Change Management position at Visa should possess a strong background in change management, leadership, and project management. A bachelor’s degree in a related field is necessary, while a master’s degree and certifications in change management practices are highly desirable. Demonstrated experience in leading teams and managing complex transformation initiatives in a corporate environment will also be a key asset.

The Director of Change Management contributes significantly by creating comprehensive change management plans, evaluating user readiness for transformation, and managing effective communication channels amongst stakeholders. This leadership role ensures that the People Team Transformation aligns with organizational objectives and that changes are effectively executed and adopted across the company.

At Visa, collaboration is at the heart of our culture. The Director of Change Management will work with diverse teams across different time zones and cultures, fostering cohesive and inclusive collaboration. This role encourages open dialogue, allowing leaders to respectfully challenge one another while working towards common goals in the context of change initiatives.

The Director of Change Management at Visa will engage in a hybrid work environment, balancing office presence with remote work. The specific expectations regarding days in the office will be confirmed by the hiring manager, but candidates can anticipate a flexible and supportive atmosphere conducive to both individual and team productivity.

When answering this question, provide specific examples of previous change initiatives you've led, highlighting your role in planning, executing, and monitoring the changes. Emphasize your leadership skills, your ability to manage stakeholders, and the successful outcomes of those initiatives.

Discuss how you define success metrics before starting an initiative and how you track them throughout the process. Mention specific tools or methodologies you use for measuring impact and readiness, and provide examples of how data has informed adjustments in your previous roles.

Explain your approach to stakeholder engagement, such as regular communication, feedback mechanisms, and inclusive practices. Share successful examples from past experiences where engaging stakeholders led to smoother transitions and better buy-in from affected teams.

Emphasize the importance of listening and addressing concerns directly. Describe how you develop a tailored communication strategy to alleviate fears and build support among team members, ensuring to provide examples of effectively addressing resistance in your past roles.

Here, focus on your leadership philosophy and how you create opportunities for mentorship, further education, and constructive feedback. Share real instances where you’ve implemented training programs or encouraged professional advancement for your team.

Discuss your commitment to lifelong learning through industry conferences, professional associations, workshops, or online courses. Mention specific resources or communities you engage with to enhance your knowledge and skills in change management.

Explain your approach to project management, including the frameworks and tools you use to prioritize tasks effectively. Share scenarios where you successfully managed competing deadlines, ensuring clarity and productivity throughout.

Talk about the critical role communication plays in every phase of change management, from planning to execution. Highlight your methods for ensuring transparency and clarity, including crafting tailored messages for different audiences.

Provide a detailed account of a challenging project, covering the complexities, your specific efforts to address the issues, and the successful resolution. Highlight your problem-solving skills and adaptability during the process.

Here, express your leadership style (e.g., transformational, participative) and how it fosters empowerment and collaboration. Share how you adapt your leadership approach based on the team's needs and the specific challenges of the change initiatives.