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Major Account Manager - job 1 of 9

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Job Description

Your Career

The Major Account Manager partners with our customers to secure their entire digital experience. You’re motivated by the desire to solve critical challenges facing our customer’s secure environment, so you’re prepared to connect them with a solution for every stage of threat prevention.  This role is a significant driver of company revenue and growth. As an experienced and dynamic sales professional, you’re responsible for leading and driving sales engagements. 

We know the SASE opportunity is massive. Our solutions are best-in-breed and customers need a trusted cybersecurity partner who can create a truly zero trust based security architecture. Our customers are looking to us to create critical transformations and our portfolio of solutions will help us do that.

Your Impact

  • As a Major Account Manager,  you will drive and orchestrate large complex sales cycles and work with our internal partners and teams to best serve the customer
  • Your consultative selling experience will identify business challenges and create solutions for prospects and our customers
  • Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions
  • Create clear goals and complete accurate forecasting through developing a detailed territory plan
  • Leverage prospect stories to create a compelling value proposition with insights into value for that specific account
  • Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services
  • Travel as necessary within your territory, and to company-wide meetings

Qualifications

Your Experience

  • Experience and knowledge of SaaS-based architectures, ideally in a networking and/or security industry - SASE technology is preferred
  • Demonstrated experience selling complex solutions, value selling, and/or consultative sales techniques
  • Technical aptitude for understanding how technology products and solutions solve business problems
  • Identifies problems, reviews data, determines the root causes, and provides scalable solutions
  • Cultivate relationships with our channel partners to bring channel-centric go-to-market approach for our customers
  • Demonstrates in depth knowledge of the full sales cycle and the ability to follow a structured sales process
  • Ability to take a holistic approach to problem solving by understanding the bigger picture, and considering complex interrelationships and outcomes
  • Excellent time management skills, and work with high levels of autonomy and self-direction

Additional Information

The Team

Our sales team members work hand-in-hand with large organizations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to security.

As part of our sales team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won’t find someone at Palo Alto Networks that isn’t committed to your success – with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our sales team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyberthreats. 

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $255000 - $351000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Motor-Vehicle Requirement: 
This role may require travel to and from Palo Alto Networks, Inc. business meetings and events and requires reliable transportation to do so.  If a hire chooses to drive in connection with company business, the hire for this role must maintain a valid driver’s license. 

Average salary estimate

$303000 / YEARLY (est.)
min
max
$255000K
$351000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Major Account Manager, Palo Alto Networks

At Palo Alto Networks, we're on a mission to become the trusted cybersecurity partner of choice, and we're looking for a talented Major Account Manager to join our dynamic team in Detroit, Michigan. In this pivotal role, you'll collaborate with customers to safeguard their entire digital landscape, solving critical challenges that help them enhance their security posture. Your experience in consultative selling will allow you to identify business demands and craft tailored solutions using our best-in-breed cybersecurity technologies. As you navigate large, complex sales cycles, you'll partner with our internal teams and channel partners to drive significant revenue growth while ensuring our clients receive exceptional services tailored to their unique needs. Alongside fellow dedicated team members, you'll leverage your strategic insight and deep understanding of the security industry to position our suite of innovative solutions effectively. Your holistic problem-solving approach will foster deep customer relationships, enhancing trust and maximizing satisfaction. At Palo Alto Networks, we pride ourselves on fostering a culture of continuous learning and support. Our emphasis on employee wellbeing ensures you remain productive and fulfilled in your work, from utilizing our FLEXBenefits wellbeing account to exploring personalized learning opportunities. If you’re ready to be a key contributor shaping the future of cybersecurity, apply now and make a meaningful impact with us!

Frequently Asked Questions (FAQs) for Major Account Manager Role at Palo Alto Networks
What are the main responsibilities of a Major Account Manager at Palo Alto Networks?

As a Major Account Manager at Palo Alto Networks, you will be responsible for driving and orchestrating complex sales engagements while collaborating with various internal teams to address client needs. Your role will involve identifying business challenges, creating tailored solutions, and effectively positioning our cybersecurity portfolio. You will also be responsible for maintaining accurate forecasts and developing strategic territory plans.

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What qualifications are needed for the Major Account Manager position at Palo Alto Networks?

To be a successful Major Account Manager at Palo Alto Networks, candidates should have experience with SaaS-based architectures, particularly in networking or security. You should demonstrate strong consultative and value-selling skills, as well as possess a technical aptitude for solving business problems with technology solutions. Excellent time management and a structured sales process understanding are also critical.

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What is the expected salary range for the Major Account Manager role at Palo Alto Networks?

The base salary for a Major Account Manager at Palo Alto Networks is competitive and expected to range between $255,000 to $351,000 per year, depending on qualifications, experience, and work location. In addition to the base salary, compensation may include commission, restricted stock units, and bonuses.

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How does Palo Alto Networks support employee wellbeing for Major Account Managers?

Palo Alto Networks prioritizes employee wellbeing through various initiatives, including the FLEXBenefits wellbeing spending account that offers over 1,000 eligible items selected by employees. The company provides resources focused on mental and financial health and emphasizes personalized learning opportunities to support the professional growth of Major Account Managers.

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What does the sales team culture look like at Palo Alto Networks for Major Account Managers?

The sales team culture at Palo Alto Networks is collaborative and supportive, centered around joint success. Major Account Managers are empowered with the latest systems and tools, ongoing research, and a committed team that actively contributes to one another's achievements. The focus on a solutions-oriented environment makes it fulfilling for team members to tackle complex cybersecurity challenges together.

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Common Interview Questions for Major Account Manager
What motivated you to apply for the Major Account Manager position at Palo Alto Networks?

A great way to answer this question is to express your passion for cybersecurity and how Palo Alto Networks aligns with your professional values and aspirations. Discuss your admiration for the company's innovative solutions and its commitment to protecting digital environments as key motivators for your application.

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How do you approach consultative selling as a Major Account Manager?

In your response, emphasize the importance of understanding client needs and crafting tailored solutions. Share specific examples of how you've successfully identified business issues and recommended viable solutions that maximized client satisfaction, showcasing your consultative selling methodology.

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Can you describe a challenging sales cycle you navigated successfully?

When answering this question, discuss a specific instance where you faced significant hurdles and eventual success. Highlight your strategic approach in managing the complexities, collaborating with related teams, and optimizing the final outcome while meeting customer expectations.

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What strategies do you use to stay updated on industry trends relevant to Palo Alto Networks?

Your response should reflect your commitment to continuous learning. Discuss how you utilize industry publications, networking events, webinars, and other resources to stay informed about cybersecurity trends and how these insights impact the solutions Palo Alto Networks offers to its clients.

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How do you build and maintain relationships with your clients as a Major Account Manager?

Outline your approach to relationship building, such as regular communication, understanding customers' evolving needs, and providing timely support. You can also mention the role of empathy and active listening in nurturing lasting client partnerships.

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What techniques do you use to create a compelling value proposition for prospects?

Discuss your method of utilizing customer stories, market research, and insights into specific business needs to tailor compelling value propositions. Emphasize the significance of aligning solutions with identified business challenges to resonate with prospects deeply.

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Describe your process for forecasting sales accurately.

In your answer, explain how you develop a detailed territory plan that encompasses market analysis, historical data evaluation, and strategic goal setting. Sharing your methods for monitoring sales progress and adjusting forecasts based on changing conditions can also strengthen your response.

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How do you handle objections from prospective clients?

Share your strategies for actively listening to client concerns, empathizing with their viewpoints, and addressing objections with factual information and meaningful insights. Discuss how demonstrating understanding can help in overcoming resistance and building trust.

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What role does teamwork play in your success as a Major Account Manager?

Articulate your belief in collaboration and how engaging with internal teams and channel partners contributes to successful sales outcomes. Discuss specific examples of collaborative efforts that had a positive effect on client relationships and project delivery.

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Can you provide an example of a time you solved a complex problem for a client?

Detail a specific situation where you identified a multifaceted problem, analyzed the data, and proposed a scalable solution that benefitted the client. Highlight your problem-solving skills and how they align with Palo Alto Networks' mission to enhance cyber resilience.

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Being the cybersecurity partner of choice, protecting our digital way of life.

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DATE POSTED
March 31, 2025

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