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Head of People - Internal

Description

Role: Head of People - Internal

Work Setup: Full-Time | Remote

Hours per week: 40 hours per week (Full-time position)

Expected Work Schedule: Monday to Friday, 10:00 AM - 7:00 PM (EST)

Time zone needed: EST

Holiday Adherence (UAE/UK/US/PH): US Holidays

PTO Entitlement: 10 days of PTO annually, in addition to standard public holidays and sick leave.

About Pearl:

Pearl connects top talent from around the world with US and EU-based startups that are dedicated to finding sharp and hungry talent to grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers who are looking to make full-time hires they can continuously mentor and promote.

Why Work with Us?

We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community-oriented opportunities like an annual retreat.

Role Overview

As the Head of People, your main goal is to create a positive, supportive, and engaging work environment for all Pearl team members, both internal and managed services talent. At a startup, people give their time, energy, and passion, and we want them to remember their experience as one where they felt appreciated and cared for. Your efforts will focus on reducing attrition, building a culture of growth and belonging, and ensuring that our employees stay motivated and fulfilled.

You will help us foster an environment where team members grow within the company and stay long-term, contributing to our shared success.

Key Responsibilities

  • Managed Services Talent: Work closely with the talent success team to design and implement employee benefits tailored to managed services talent.
  • Manager Support: Ensure managers are effectively providing feedback and conducting productive 1:1s with their teams to enhance performance and job satisfaction.
  • Community Building: Develop and execute initiatives to strengthen the internal community and create a supportive culture among employees.
  • Internal Talent Development: Facilitate quarterly reviews, as well as salary increase and bonus discussions for internal employees, ensuring a fair and bias-free process.
  • MS Talent Development: Facilitate quarterly reviews, as well as salary increase and bonus discussions for managed services talent, with a focus on transparency and fairness.
  • Onboarding & Offboarding: Lead the onboarding and offboarding process for internal employees, including updating job descriptions, creating contractor agreements, and ensuring proper system access.

Experience:

  • 5+ years in HR, people operations, or talent management, with at least 2-3 years in a leadership role.
  • Experience in managing talent retention, employee satisfaction, and community-building initiatives. Startup experience preferred.

Skills:

  • Strong leadership and team management abilities.
  • Strategic thinking in talent development and performance management.
  • Expertise in coaching, feedback, and creating employee engagement programs.
  • Ability to design scalable people systems (onboarding, performance reviews, etc.).
  • Project management skills, with a focus on efficiency and results.
  • Data-driven decision-making using people analytics.
  • Conflict resolution and problem-solving capabilities.

Technical Skills:

  • Proficiency with HR software (e.g., HRIS), Slack, Google Workspace, Notion, and Zoom.
  • Familiarity with talent management and employee engagement tools.

Personal Attributes:

  • Empathetic and people-focused with strong interpersonal skills.
  • Adaptable, with a growth-oriented mindset.
  • High ethical standards, with a commitment to fairness and transparency.

Education:

  • Bachelor’s degree in HR, Business, or related field; Master’s or certifications (e.g., SHRM, CIPD) is a plus.

  • Remote Work: Fully remote—work from anywhere
  • Direct Mentorship: Grow through guidance from international industry experts
  • Learning & Development: Ongoing access to resources for professional growth
  • Global Networking: Work and connect with professionals around the world
  • Work-Life Balance: Flexible hours that support a healthy work-life balance

Our Recruitment Process:

  1. Application
  2. Screening
  3. Skills Assessment
  4. Top-grading interview
  5. Client Interview
  6. Job Offer
  7. Client Onboarding

Ready to Join Us?

If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.

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What You Should Know About Head of People - Internal, Pearl

At Pearl, we're thrilled to announce the opening for the Head of People - Internal position! This fully remote role is your opportunity to play a pivotal part in creating a vibrant, supportive workplace culture that resonates with our values. As the Head of People, you'll be at the forefront of fostering an environment where our team members feel appreciated and engaged. Your mission will be to develop strategic initiatives aimed at reducing attrition and enhancing employee satisfaction across our internal workforce and managed services talent. This is more than just a job; it’s a chance to make meaningful impacts through community building, overseeing talent development, and ensuring our onboarding and offboarding processes reflect fairness and transparency. If you have over five years of HR experience, including at least two to three years in a leadership role, we're eager to hear from you! Your expertise in managing talent retention, developing effective feedback systems, and crafting employee engagement programs will be crucial. You’ll leverage your strategic thinking and leadership skills to nurture talent growth and create programs that reflect our commitment to long-term success. Join us at Pearl and be part of an exciting journey that redefines recruiting—where every team member plays a vital role in shaping the company culture. If you’re all about growth, compassion, and collaboration, we want to welcome you to our team!

Frequently Asked Questions (FAQs) for Head of People - Internal Role at Pearl
What are the key responsibilities of the Head of People - Internal at Pearl?

The Head of People - Internal at Pearl is responsible for creating a supportive work environment by focusing on reducing attrition, enhancing community building, and facilitating talent development. This includes working with talent success teams on employee benefits, ensuring effective manager feedback, conducting performance reviews, and leading onboarding and offboarding processes.

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What qualifications do I need to apply for the Head of People - Internal position at Pearl?

To apply for the Head of People - Internal role at Pearl, you should have over five years of experience in HR, talent management, or people operations, with at least two to three years in a leadership position. Having a degree in HR, Business, or a related field is required, and advanced certifications such as SHRM or CIPD are a plus.

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How does Pearl support employee growth and retention in the Head of People - Internal role?

At Pearl, we prioritize employee growth and retention by implementing tailored upskilling opportunities, conducting quarterly reviews, and fostering a culture of feedback and development. The Head of People - Internal will be key in creating initiatives that encourage team members to grow and flourish within the company.

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What skills are essential for success as the Head of People - Internal at Pearl?

Successful candidates for the Head of People - Internal position at Pearl should possess strong leadership skills, strategic thinking abilities, project management capabilities, and an expertise in conflict resolution. Additionally, having a data-driven mindset for decision-making using people analytics will greatly benefit the role.

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Is the Head of People - Internal position at Pearl fully remote?

Yes, the Head of People - Internal role at Pearl is fully remote, allowing you the flexibility to work from anywhere while maintaining a healthy work-life balance. Your contributions will be valued regardless of your location!

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Common Interview Questions for Head of People - Internal
How do you approach building a positive workplace culture as Head of People?

To build a positive workplace culture, I focus on creating community initiatives that promote open communication and employee engagement. I believe in involving team members in decision-making processes to ensure they feel valued. Highlight specific examples of initiatives you've undertaken that have successfully enhanced workplace morale.

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What strategies would you implement to reduce employee turnover?

Strategies to reduce employee turnover include developing a comprehensive onboarding process, implementing regular feedback mechanisms to understand employee needs, and creating growth opportunities through mentorship programs. Be prepared to share specifics such as retention metrics you’ve improved in previous roles.

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Can you give an example of how you've handled a conflict at work?

Handling conflict involves listening to all parties involved and facilitating a constructive discussion towards resolution. I once mediated a disagreement between team members by ensuring each individual had the space to express their views and guiding them toward a compromise. Prepare to illustrate your conflict resolution process with real examples.

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What is your experience with employee performance management?

Employee performance management is about setting clear expectations and providing ongoing feedback. I have implemented performance review systems that incorporate regular check-ins and focus on continuous improvement rather than just annual evaluations. Highlight your familiarity with methodologies and tools used in performance management.

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How do you keep up with the latest HR trends and regulations?

I stay updated on HR trends by attending relevant conferences, participating in webinars, and following influential HR thought leaders. Additionally, I’m part of professional networks where best practices are regularly exchanged. Cite specific resources and activities you engage in.

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How do you ensure equitable practices in talent development?

Ensuring equitable practices in talent development involves setting clear criteria for growth opportunities and maintaining transparency throughout the process. I focus on data-driven assessments and feedback to identify biases, implementing training where needed to ensure fairness. Discuss any initiatives you’ve led that addressed equity.

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What role does analytics play in your HR strategy?

Analytics is vital in my HR strategy as it helps track engagement levels, turnover rates, and employee satisfaction benchmarks. I use data to make informed decisions and adjust strategies proactively. Be ready to share examples of how you’ve leveraged HR analytics in your previous roles.

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How would you enhance employer branding as the Head of People?

To enhance employer branding, I would focus on authentic storytelling that showcases our company culture and values through various platforms. This involves engaging current employees to share their experiences and success stories that reflect our commitment to employee development. Give specific examples of branding initiatives you've executed.

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What are your thoughts on remote work culture?

Remote work culture can be highly effective when managed well by ensuring regular communication, fostering team connections, and promoting work-life balance. I encourage practices such as virtual team building and flexible working hours to maintain engagement. Share your insights and experiences with remote work dynamics.

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How do you approach employee feedback and suggestions?

I approach employee feedback as a critical aspect of continuous improvement. By establishing safe channels for communication, such as surveys and focus groups, I ensure that employee voices are heard and incorporated into our HR strategies. Mention strategies you’ve successfully implemented to gather and act on feedback.

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Rat-a-tat-tat and a ringa-ding-ding. What's that? Answer: The sounds emanating from Pearl, one of the world's foremost distributors of drums and other percussion and musical instruments. Its products, sold under the Pearl and Adams names, range fr...

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