Director of Operations - Luxury Blowout Bar

The Director of Operations at Pressed Roots is essential for overseeing daily studio operations across multiple locations. This role involves leading District and Studio Managers, ensuring operational excellence, managing P&L effectively, and driving performance metrics. Prioritizing the client experience is vital, along with developing high-performing teams and implementing streamlined processes. Ultimately, this position shapes the culture and operational success of Pressed Roots.

To succeed as the Director of Operations at Pressed Roots, candidates should have a Bachelor’s degree in Business Administration and 5-10 years of operations management experience, ideally in beauty or hospitality. Proven experience managing multi-location operations and a full P&L is critical, as is familiarity with early-stage companies. Strong leadership skills and the ability to travel regularly between locations are also essential for this hands-on role.

Team development is a cornerstone of the Director of Operations role at Pressed Roots. This individual coaches and leads District and Studio Managers, fostering an environment that prioritizes continuous improvement and accountability. By implementing effective training and performance strategies, the Director ensures that all team members are equipped to uphold the luxury standards that define the Pressed Roots experience.

The work environment for the Director of Operations at Pressed Roots is dynamic and fast-paced, embodying a family-like atmosphere. This role involves a significant presence in the field, spending around half the week in studios to provide direct support and leadership. Collaboration and communication are crucial as this position drives operational efficiency across locations, ensuring every client receives a top-notch experience.

As the Director of Operations at Pressed Roots, you can expect a competitive salary with bonus opportunities, health benefits, and sick pay. Additionally, the role offers avenues for career growth, continued education opportunities, and pathways to management or franchise ownership. Working in a nurturing and fast-paced environment, you’ll be part of a team dedicated to redefining beauty standards.

To approach team development effectively, you should emphasize communication and collaboration. Encourage regular feedback sessions and set clear performance goals. Utilize coaching methods tailored to each manager's strengths and provide them with resources that aid their growth, fostering a culture of accountability and learning.

When discussing P&L management, it’s crucial to highlight specific strategies you've employed to control costs and promote revenue growth. Share examples of how you tracked financial performance metrics and made data-driven decisions to optimize operational efficiency.

To ensure a luxury client experience, I would focus on staff training, emphasizing the importance of hospitality and personalized service. Monitoring customer feedback and implementing improvements swiftly will also be key to exceeding client expectations consistently.

Scaling operations effectively requires a balance of strategic planning and flexibility. Implementing standardized procedures while maintaining the ability to adapt as challenges arise will help manage growth efficiently. Discuss specific examples of how you successfully expanded operations in your past roles.

Assessing performance involves setting clear metrics and regular check-ins. I conduct both qualitative assessments through one-on-one meetings and quantitative reviews based on client feedback, sales data, and operational compliance to provide comprehensive evaluations.

Driving accountability starts with clear expectations and responsibilities. By fostering open communication, setting measurable objectives, and providing constructive feedback, I hold team members accountable while also supporting their professional development.

Handling conflicts involves active listening and mediation. I focus on understanding each party's perspective and finding a common ground. Encouraging a solution-oriented approach nurtures team cohesion and collaboration.

To enhance operational efficiency, fostering a culture of continuous improvement is essential. I would introduce new technology solutions for workflow management and optimize scheduling processes to ensure time and resources are utilized effectively.

Adapting leadership styles requires a deep understanding of the team dynamics and individual personalities. By utilizing situational leadership, I can flex my style between directive, supportive, and coaching approaches depending on my team's needs.

Customer feedback is invaluable in shaping operational decisions. I actively analyze feedback to identify areas for improvement, guide training programs, and refine service offerings, ensuring that we consistently exceed client expectations.