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Assistant General Manager

Company Description

Starting from $50,000 annually plus monthly training incentive of $750*
*Pay is based on location, experience, and qualifications etc.
*Monthly incentives after training vary and are based on restaurant profitability

At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile.    

Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane’s is growth focused and we’re on the path to being one of the top 10 restaurant companies in the United States.   

Benefits offered for all Full-time Restaurant Managers:

  • Medical, Dental, Vision & Pharmacy Benefits
  • Dependent Care & Healthcare Flexible Spending Accounts
  • Company-provided Life and Disability insurance
  • Hospital Indemnity, Accident and Critical Illness
  • 401(k) With Employer Match (age 21 & older)
  • Access to financial advisors for budget and retirement planning
  • One Pass Gym Membership Program
  • Tuition Reimbursement
  • Crewmember Assistance Program
  • Pet Insurance

Perks & Rewards for Restaurant Managers:

  • Weekly Pay!*
  • Competitive pay + monthly bonus
  • Paid Time Off & Sick time
  • 8 paid Holidays a year**
  • Early closure for company events
  • Casual Work Attire
  • Perkspot Employee Discount Programs
    • *Raising Cane's pays weekly, except in some states (e.g., California) where the company pays bi-weekly. 
    • **Some locations may vary 

Job Description

Your Role at Raising Cane’s:

The Assistant Restaurant Leader is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane’s standards and culture in all areas of restaurant operations.

The physical work environment includes working in a fast-paced kitchen environment (which requires extended periods of physical exertion, such as walking, standing, lifting and bending) and interacting with customers. It also includes both inside and outside work in varied temperatures, working with and around food products, common allergens, industrial equipment, commercial cleaning products that require the use of personal protective equipment and physical activities necessary to complete the responsibilities of the job.

Your Impact and Responsibilities

Purpose of the position:

  • Hires and terminates all hourly, non-management crewmembers
  • Owns the onboarding, status change and payroll process for all hourly crewmembers
  • Creates crewmember work and training schedules
  • Manages the performance of all hourly crewmembers (e.g. development, coaching, redirective communication and documentation, and other performance management tasks)
  • Acts as manager on duty and opens and closes the restaurant
  • Manages cash handling and ensures accountability

General to the role:

  • Enforces Raising Cane’s policies and standards
  • Executes shift management meeting Raising Cane’s operations and safety standards
  • Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed
  • Deploys crewmembers during a shift
  • Provides exemplary customer service
  • Utilizes reward and recognition program for the crewmembers in the restaurant
  • Authorizes employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.)
  • Ensures cleanliness of the restaurant and ensures the facility is in good working order
  • Completes other duties as assigned

Qualifications

Requirements for Success:

  • Detail-oriented, organized and able to manage multiple priorities that may be constantly changing
  • Self-driven, flexible, and highly energetic with strong analytical, written and verbal communication skills
  • Able to work effectively and efficiently both independently and collaboratively
  • Able to recognize and analyze problems, set goals, create plans and convert plans into action to solve problems
  • Proficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly
  • Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training
  • 3+ years of restaurant or retail management experience
  • New restaurant opening experience preferred
  • Must be 18 years of age or older
  • High school diploma or equivalent required, some college preferred
  • Possess a valid driver’s license

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Average salary estimate

$50000 / YEARLY (est.)
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What You Should Know About Assistant General Manager, Raising Cane's

At Raising Cane’s Chicken Fingers®, we're on the lookout for a vibrant and dedicated Assistant General Manager to join our team in Ridge & University, Wichita, KS. As an Assistant General Manager, you'll dive into the heart of our fast-paced kitchen environment, supporting the Restaurant Leader with day-to-day operations. Your knack for organization and detail will shine as you manage the onboarding process, create work schedules, and oversee the performance of our talented crew members. You’ll also be right there on the floor, providing exemplary customer service to ensure that each guest has the best experience possible. You'll get the chance to foster a fun and engaging work culture while maintaining our high standards for food safety and cleanliness. With a starting annual salary of $50,000, plus potential monthly bonuses, we're here to support you! We offer a comprehensive benefits package including medical, dental, and vision insurance, 401(k) with employer match, and even tuition reimbursement. Your leadership will help us raise the bar as we strive to become one of the top 10 restaurant companies in the U.S. Join us at Raising Cane’s, where our one love is serving the best chicken finger meals around, and experience a culture that values purpose and community.

Frequently Asked Questions (FAQs) for Assistant General Manager Role at Raising Cane's
What are the responsibilities of an Assistant General Manager at Raising Cane’s Chicken Fingers?

As an Assistant General Manager at Raising Cane’s Chicken Fingers, your primary responsibilities will include supporting the Restaurant Leader with daily operations, managing crew member onboarding, crafting work schedules, and serving as a manager on duty. You will enforce company policies, manage cash handling, and ensure that both customer service excellence and restaurant cleanliness standards are met.

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What qualifications do I need to apply for the Assistant General Manager position at Raising Cane’s?

To apply for the Assistant General Manager position at Raising Cane’s Chicken Fingers, you should have at least 3 years of restaurant or retail management experience. A high school diploma or equivalent is required, while some college education is preferred. Additionally, strong communication skills, attention to detail, and the ability to manage multiple priorities effectively are crucial for success in this role.

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What are the benefits offered to the Assistant General Manager at Raising Cane’s?

Raising Cane’s Chicken Fingers provides a robust benefits package for their Assistant General Managers. This includes medical, dental, and vision benefits, a 401(k) plan with employer matching, paid time off, and sick leave. There are additional perks such as tuition reimbursement, a gym membership program, and employee discount programs designed to support your well-being and career growth.

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What is the salary range for the Assistant General Manager at Raising Cane’s Chicken Fingers?

The starting salary for the Assistant General Manager at Raising Cane’s Chicken Fingers is $50,000 annually, with the potential for monthly training incentives of $750 based on restaurant profitability. Compensation may vary based on location, experience, and qualifications, showcasing our commitment to rewarding dedicated individuals.

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What kind of work environment can I expect as an Assistant General Manager at Raising Cane’s?

As an Assistant General Manager at Raising Cane’s Chicken Fingers, you can expect a lively and fast-paced work environment. This role requires physical activity, such as walking and lifting, while also interacting with customers. You’ll be working in varied temperature conditions both inside and outside, which makes agility and adaptability key to thriving in this position.

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Common Interview Questions for Assistant General Manager
Can you describe your management style as an Assistant General Manager?

In answering this question, focus on your collaborative approach to leadership. Highlight your ability to support crew members, encourage open communication, and foster a positive work environment while maintaining high standards of productivity and service.

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How do you prioritize tasks when managing a busy restaurant environment?

Emphasize your organizational skills and the importance of assessing which tasks impact customer experience the most. Discuss how you delegate duties effectively while ensuring essential operational requirements are met by your team.

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What strategies do you use to motivate your team at Raising Cane’s?

Mention your commitment to recognizing and rewarding hard work. Share how you use team-building activities, performance-based incentives, and effective communication to keep the crew motivated and engaged in their roles.

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How do you handle conflicts among crew members?

Explain your conflict resolution skills and how you approach mediation. Talk about the importance of listening to both sides and finding a solution that aligns with Raising Cane’s culture of respect and teamwork.

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What is your experience with cash handling and financial accountability?

Detail your experience managing cash operations, including handling transactions and ensuring accurate reporting. Discuss the importance of cash accountability in maintaining trust with both customers and staff.

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Can you give an example of a successful initiative you led in your previous restaurant management role?

Prepare to share a specific example, focusing on the initiative's goals, how you executed it, the team’s involvement, and the positive outcomes it had on the restaurant. Use metrics if possible to illustrate your success.

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How do you ensure compliance with restaurant safety and health regulations?

Discuss your knowledge of safety protocols and how you implement regular training with your team to maintain a high standard of cleanliness and adherence to health regulations. Highlight the importance of leading by example.

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What steps do you take to handle a situation when a customer is unhappy?

Explain your customer service philosophy. Emphasize active listening, empathizing with the customer, and taking swift action to resolve their issue while maintaining Raising Cane’s standards.

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What is the role of an Assistant General Manager in training new crew members?

Highlight your involvement in onboarding processes, your ability to convey Raising Cane’s culture to new hires, and the importance of providing comprehensive training to ensure staff feel confident in their roles.

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How do you stay current with industry trends in restaurant management?

Detail your commitment to professional development. Discuss resources such as industry publications, networking opportunities, and training that help you stay informed about best practices and emerging trends in restaurant management.

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The VisionTo grow restaurants, serving our Customers, all over the world and be the brand for craveable chicken finger meals, a great Crew, cool Culture, and Active Community Involvement.

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Full-time, on-site
DATE POSTED
January 13, 2025

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