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Instructional Designer - job 1 of 3

Company Description

At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile.   

Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane’s is growth focused and we’re on the path to being one of the top 10 restaurant companies in the United States.

Job Description

The Instructional Designer is responsible for designing, developing and maintaining learning and development documentation to support Company system rollouts, including maintenance of current training materials as system updates are made. This role will be responsible for developing engaging and effective learning tools for a broad range of audiences, including front-line crewmembers, managers and those working at our Restaurant Support Office.

  • Applies instructional design techniques to develop best in class training materials
  • Defines learning objectives based on requirements and using sound instructional design expertise
  • Develops new learning courseware using blended learning solutions with a creative approach to design
  • Designs and develops training materials, including manuals, eLearning modules, quick reference guides and video tutorials
  • Ensures crewmembers and managers effectively adopt and utilize new systems, contributing to smoother transitions during technological implementations
  • Participates occasionally in system testing phases to understand functionality and user challenges
  • Translates technical system processes into user-friendly content
  • Establishes and executes project plans to successfully deliver projects on-time and within budget
  • Collaborates with subject matter experts to ensure quality and accuracy of content
  • Maintains and updates existing content
  • Acts as internal consultant by analyzing and recommending solutions to training issues relating to assigned program or section area
  • Serves as an innovative expert for training systems and tools, staying current of trends and providing direction and assistance on the development of new and effective ways to train

Qualifications

  • 4+ years of experience in instructional design or equivalent
  • Highly knowledgeable of instructional design standards and adult learning principles
  • Able to match effective learning methodologies with specific training needs and adapt style and presentation based on the learner
  • Able to convey technical concepts
  • Experience managing training programs for large-scale system rollouts
  • Able to develop and manage plans and timelines for both simple and complex projects
  • Organized and able to manage multiple priorities that may be constantly changing
  • Self-driven, flexible, and energetic with strong analytical, written and verbal communication skills
  • Strong attention to detail, including editing and proofreading skills
  • Able to work effectively and efficiently both independently and collaboratively
  • Skilled in the following:
    • Microsoft Office: Excel, Word, PowerPoint and Outlook
    • InDesign
    • Articulate Storyline 3, Storyline 360 and Rise
    • Graphic design; Photoshop and Illustrator preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Average salary estimate

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What You Should Know About Instructional Designer , Raising Cane's

If you're a creative thinker with a passion for education and technology, then the Instructional Designer role at Raising Cane’s Chicken Fingers® might be the perfect fit for you! Located at our vibrant Restaurant Support Office in Plano, TX, you'll play a pivotal part in designing and developing engaging learning and development materials that support our team members and streamline our systems. Your main responsibility will involve crafting top-notch training materials that cater to a diverse audience, from front-line crewmembers to managers. You’ll have the chance to flex your creative muscles by developing innovative training tools and courseware using blended learning solutions. Your experience in instructional design will be invaluable as you apply best practices to define learning objectives and create user-friendly content. Collaborating with subject matter experts, you’ll ensure the accuracy of your materials while also keeping an eye on emerging trends in the field. And with every project you deliver on time and within budget, you will directly contribute to a smoother transition whenever new systems are implemented. Join us at Raising Cane’s, where we strive to create an environment that is not only fun and supportive but also focused on growth and excellence. If you have the skills and vision to elevate our training processes, we can’t wait to hear from you!

Frequently Asked Questions (FAQs) for Instructional Designer Role at Raising Cane's
What are the primary responsibilities of an Instructional Designer at Raising Cane’s?

As an Instructional Designer at Raising Cane’s, your main responsibilities include designing and developing effective learning materials for various audiences. You'll work on creating training content such as manuals, eLearning modules, and quick reference guides. Additionally, you’ll collaborate with other experts to ensure the quality of the materials you produce, while also playing a role in system testing to identify user challenges.

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What qualifications are necessary for the Instructional Designer position at Raising Cane’s?

To qualify for the Instructional Designer position at Raising Cane’s, you should have at least 4 years of experience in instructional design or a related field. A strong understanding of instructional design principles and adult learning strategies is essential. Experience with tools like Articulate Storyline and graphic design software is also beneficial.

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How does Raising Cane’s support the professional development of its Instructional Designers?

Raising Cane’s is committed to the professional growth of its Instructional Designers. By offering opportunities for collaboration, exposure to the latest industry trends, and the freedom to innovate in training solutions, we ensure our team members have access to the resources they need to advance their skills and career.

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What learning methodologies do Instructional Designers at Raising Cane’s use?

Instructional Designers at Raising Cane’s utilize various blended learning methodologies that include interactive eLearning modules, traditional manuals, and engaging video tutorials. This diverse approach ensures training materials are tailored to meet the different needs of our audience.

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Can you describe the work culture for an Instructional Designer at Raising Cane’s?

The work culture at Raising Cane’s is characterized by positivity, collaboration, and a genuine passion for chicken and community. As an Instructional Designer, you'll work alongside motivated individuals who value creativity and innovation while also focusing on achieving the company’s long-term growth goals.

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Common Interview Questions for Instructional Designer
What instructional design models are you familiar with, and how have you applied them?

When discussing instructional design models, it's crucial to mention ones like ADDIE or Dick and Carey. You might say that you've utilized ADDIE for developing training programs, explaining how you analyze the audience's needs, design the content, develop materials, implement the training, and evaluate its effectiveness.

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Can you give an example of a successful project you managed as an Instructional Designer?

Be prepared to detail a specific project, focusing on your role from inception to delivery. Describe the challenges you faced, your approach to design and collaboration, and how the project was received by users. Highlight measurable outcomes, such as improved adoption rates or user satisfaction.

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How do you keep up with the latest trends in instructional design?

It's important to emphasize your proactive learning habits. You could mention attending webinars, following relevant blogs, participating in professional associations, or even experimenting with new technologies and tools that arise in the industry to incorporate them into your work.

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What strategies do you use to ensure your training materials are engaging?

Discuss various strategies such as incorporating multimedia elements, interactive activities, and real-world scenarios into your training materials. Explain how you tailor those aspects to meet the target audience’s preferences.

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Describe a time when you had to adapt your training approach to meet different learner needs.

Explain a specific instance where you had to consider diverse learning objectives or styles. Discuss how you adjusted your materials or delivery method based on feedback or assessment results.

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What software tools have you used in your instructional design work?

List software tools you are proficient in and explain how you used them. For example, you might discuss using Articulate Storyline for eLearning development and how you've designed visually appealing graphics using Adobe Creative Suite.

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How do you measure the effectiveness of your training programs?

Emphasize your familiarity with using various metrics like feedback surveys, assessment scores, and user engagement levels to evaluate effectiveness. Discuss adjusting your materials based on this data to foster continuous improvement.

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How would you handle feedback that suggests significant changes to your training materials?

Demonstrate your openness to constructive criticism by explaining a process for analyzing the feedback, discussing it with stakeholders, and using it to make informed decisions about revisions while ensuring alignment with overall learning objectives.

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What is your approach to collaborating with subject matter experts?

Describe your communication and collaboration strategy, such as setting clear expectations, regularly checking in for clarifications, and how you use their knowledge to enhance the quality and accuracy of your training content.

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What do you believe are the key components of an effective training program?

Articulate various components such as clear learning objectives, engaging content, effective delivery methods, assessments for comprehension, and strategies for ongoing reinforcement. Link back to how these align with Raising Cane's training goals.

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The VisionTo grow restaurants, serving our Customers, all over the world and be the brand for craveable chicken finger meals, a great Crew, cool Culture, and Active Community Involvement.

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Full-time, on-site
DATE POSTED
April 11, 2025

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