Server

As a Server at RH, your main responsibilities will include greeting guests warmly, processing their orders promptly, and ensuring their dining experience is exceptional. You'll assist guests with menu questions, handle food and drink deliveries, and maintain a clean and welcoming environment throughout their visit. Your role is essential in creating a luxurious atmosphere where guests feel valued.

To qualify as a Server at RH in Raleigh, you should have a minimum of 2-3 years of experience in a similar role. You must hold valid certifications for Alcoholic Beverage Service and Food Handling based on local jurisdiction. Additionally, a general knowledge of food, wine, and beer, along with experience using POS systems like Micros or Toast, is essential for this role.

Teamwork is crucial at RH. As a Server, you'll collaborate closely with your fellow staff members to provide seamless and exceptional service to every guest. You’ll need to communicate effectively, support each other during busy periods, and be proactive in maintaining the flow of service to enhance the overall dining experience.

A typical day for a Server at RH involves greeting guests, taking their orders, delivering food and drinks, and answering inquiries about the menu. You'll also manage payments and maintain the cleanliness of the dining area. The fast-paced environment requires multitasking, so being organized and detail-oriented will help ensure everything runs smoothly.

Servers at RH should be prepared for a flexible work schedule. This includes evenings, weekends, and holidays, as our busy dining times typically coincide with these periods. We value commitment and enthusiasm, and your adaptability will be appreciated in providing our guests with the best experience possible.

When faced with a difficult customer, it's important to listen patiently to their concerns. Acknowledge their issue, express empathy, and then seek solutions to resolve the situation. Maintain a calm demeanor and remember that your primary goal is to ensure their dining experience is as enjoyable as possible.

In answering this question, highlight your hands-on experience in food service, including types of cuisine you've served, your familiarity with menu items, and any particular skills, like wine pairing or cocktail knowledge. Be sure to illustrate how this experience contributes to your ability to provide excellent service.

Emphasize the importance of clear communication and mutual support. Discuss how you value team success over individual accolades and share a specific example of how collaboration has enhanced service in a past role.

Explain your strategy for staying organized, such as creating mental checklists or physically prioritizing tasks. Discuss how you stay calm under pressure and communicate effectively with your fellow team members to ensure all guests receive timely service.

Detail your understanding of food safety protocols, including proper food handling, sanitation standards, and hygiene practices. You can also mention your certifications and how you regularly check and maintain cleanliness during shifts.

Your philosophy should center around making guests feel valued and at home. Discuss how important it is to create memorable experiences and that every interaction is an opportunity to exceed their expectations as a Server.

Express familiarity with RH’s commitment to luxury service, taste-making, and creating beautiful spaces. Share why these values resonate with you and how they align with your own approach to serving guests.

Discuss your passion for service and how positive interactions with guests and teammates keep your energy up. Highlight strategies you use to stay focused, such as taking brief moments to regroup and maintaining a fun, friendly demeanor.

Share a specific instance where you went above and beyond for a guest, whether it’s customizing their order or addressing a concern. Explain the outcome and how it enhanced their overall experience, emphasizing your dedication to exceptional service.

Share qualities such as strong communication skills, a keen attention to detail, a positive attitude, and teamwork. Illustrate how these attributes contribute to providing a luxurious dining experience that aligns with RH's commitment to excellence.