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Inbound Business Development Representative - job 1 of 2

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Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

The Inbound Business Development Role will engage with customers and leads through inbound channels. The BDR will secure/place orders, make outbound calls (in response to inquiries coming into the system), identify correct contacts, qualify incoming leads, and route to correct departments for follow-up.

Qualify incoming leads and route accordingly

Receive incoming calls and route them appropriately

Secure and place incoming orders

Cross-sell and Upsell to inbound clients

Deliver pricing and delivery times to customers for stock products

Generate revenue by soliciting and obtaining orders from existing customers

Collaborate with sales, marketing, and leadership teams

Provide consistent, concise, accurate internal and external communications

Effectively communicate and present the RRD value proposition to customers and incoming leads

Work collaboratively in a team environment as well as independently

Successfully identify the correct contacts and maintain excellent data hygiene

Develop and maintain strong relationships both internally and client-facing

Achieve sales and contact quotas, or any other metrics, as defined by specific initiatives

Act as an ambassador for all of RRD’s products and services

Responsible for making outbound calls in response to incoming calls and emails

Maintain and improve quality results by following standards and recommending improved policies and processes

Update job knowledge by taking advantage of the training tools and educational materials provided by the company.

Qualifications

Education

High School or GED

Years of Experience

1 year of relevant experience

Skills and Certifications

Excellent oral and written communication skills to communicate effectively with clients and across departments when completing an assignment

More advanced knowledge of computers, MS Office, MS Office, Google Drive/Chrome.

Ability to learn new programs and multiple functional areas of the business specific to the job in order to complete duties successfully.

More advanced working knowledge of the functional area(s) and good knowledge of primary tools or applications used on the job.

Ability to follow company policy and understand any rules or regulations governing the work being completed and the impact work has on the department or company.

Must have strong organizational skills with the ability to manage deadlines, prioritize workload, and make adjustments to meet business needs.

Strong critical and analytical thinking skills to create effective solutions.

Additional Information

RRD's current salary range for this role is $43,000 to $62,000 / year. The salary range may be adjusted
based on the applicable geographic location of the hired employee, and the range may change in the
future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and
compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency,
performance, shift and location. Depending on the role, in addition to base salary, the total compensation
package may also include participation in a bonus, commission or incentive program. RRD’s benefit
offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with
company match, life insurance and other voluntary supplemental insurance coverages, plus parental
leave, adoption assistance, tuition assistance and employer/partner discounts.

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RRD is an Equal Opportunity Employer, including disability/veterans

Average salary estimate

$52500 / YEARLY (est.)

min

max

$43000K

$62000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Inbound Business Development Representative, RR Donnelley

Step into the world of inbound business development with RRD, a leading provider of marketing, packaging, print, and supply chain solutions based in Rochester, NY! As an Inbound Business Development Representative, you'll play a pivotal role in connecting with our valued customers and leads coming through various inbound channels. This position is all about building relationships and delivering great service. You'll be conversing with clients, securing orders, and responding to inquiries, all while collaborating with our stellar sales, marketing, and leadership teams. Your communication skills will shine as you deliver pricing and delivery details for stock products, qualify incoming leads, and effectively present the RRD value proposition. You'll also have the chance to cross-sell and upsell to existing clients, all while maintaining excellent data hygiene. We’re looking for someone organized and adaptable, who can manage deadlines and thrive in both team-focused and independent environments. Plus, as part of a global organization, you’ll enjoy a supportive workplace that values your growth, offering training tools and educational materials to expand your knowledge. And don’t forget about the perks - competitive salary, benefits including medical, dental, and vision coverage, plus exciting opportunities for career advancement. Join us and be part of a dynamic team that values your expertise and passion!

Frequently Asked Questions (FAQs) for Inbound Business Development Representative Role at RR Donnelley

What responsibilities does an Inbound Business Development Representative at RRD have?

The Inbound Business Development Representative at RRD is responsible for engaging with customers through inbound channels, securing and placing orders, making outbound calls, and qualifying incoming leads. You’ll also be cross-selling and upselling to clients, delivering pricing and availability, and ensuring strong communication both internally and externally.