Lead User Experience Researcher (Remote)

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. 

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

Get ready to make a real impact! We’re looking for a Lead User Experience Researcher (Lead UXR) to transform how millions of people connect with the mental health care they need. Patients deserve a seamless, stress-free way to find the right provider, and you’ll be at the heart of making that happen!

This is about solving deeply human challenges, uncovering game-changing insights, and shaping the future of mental health access. You’ll work hand-in-hand with Product, Design, and Engineering, bringing the voice of the patient and provider into every decision.

If you thrive in fast-paced environments, love turning complex problems into simple, elegant solutions, and want your work to directly improve lives, this is your moment. Let’s build something incredible together!

In this role, you will be responsible for driving strategic and tactical research initiatives that inform product decisions and improve user experiences. This role will shape how we understand user behavior, needs, and pain points, with a strong focus on patient access to mental health services. The Lead UXR will work closely with product managers, designers, engineers, and leadership to ensure research insights translate into meaningful product improvements.

In this role, you will;

• Lead and execute mixed-methods research studies (e.g., interviews, usability tests, surveys, ethnographic studies)

• Synthesize qualitative and quantitative data to provide actionable insights that directly inform product decisions and broader business strategies.

• Develop scalable frameworks for understanding and segmenting user needs, behaviors, and pain points

• Collaborate with cross-functional teams, including product managers, designers, engineers, and stakeholders

• Work with data teams to align qualitative research with behavioral analytics

• Build and maintain a repository of user insights, ensuring learnings are accessible and reusable

• Advocate for a user-centered approach to product development, helping to align business goals with user needs

• Guide and mentor x-functional product team members on best practices in UX research

• Stay up-to-date on industry trends, methodologies, and emerging research tools

• Measure and quantify the ROI ensuring that research efforts directly contribute to business outcomes such as increased user engagement, retention, and revenue growth.

Required Qualifications

• 5+ years of user research experience, with a strong track record of shaping product decisions through impactful research.

• Proven experience leading UX research for B2C products, marketplaces, or other highly user-centric domains.

• Deep expertise in both qualitative and quantitative research methods, with the ability to determine when to move fast with directional insights versus when to apply more rigorous methodologies.

• Ability to synthesize complex findings into clear, actionable recommendations that drive product and design decisions.

• Strong collaboration and storytelling skills, making research insights accessible and compelling to cross-functional teams.

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• Experience working closely with Product, Design, and Data teams to integrate research seamlessly into the development process.

• A passion for patient-centered design and a deep understanding of the challenges both patients and providers face in accessing and delivering care.

• Familiarity with healthcare, telehealth, or regulated industries, where research plays a crucial role in improving user experience and compliance.

• Experience conducting research at scale in rapidly growing organizations or dynamic product environments.

We're serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments

• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States

• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA

• 401(k) plan access: Start saving for your future

• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)

• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering

• Employee Assistance Program (EAP): Support for your mental and physical health

• New hire home office stipend: Set up your workspace for success

• Quarterly department stipend: Fund team-building activities or in-person gatherings

• Wellness events and lunch & learns: Explore a variety of engaging topics

• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

• Discounted programs: Fetch, SmartSpend, Ladder, SoFi

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone.  We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.