Success Guide-Data Cloud-3

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Responsibilities:

• Be a trusted Data Cloud subject-matter expert for the broader Success Guide organization, including an understanding of how Data Cloud relates and supports the success of AI
• Engage with our Premier and Signature customers both reactively and proactively to enable, advise, and optimize current Data Cloud usage
• Run engagements aligned with Data Cloud product capabilities, tailoring conversations to the unique needs and opportunities of Data Cloud customers
• Build strong relationships with both internal and external business stakeholders
• Drive thought leadership when possible through mentoring and knowledge sharing

Impact of the Role:
As a Data Cloud Success Guide, you will play a critical role in our customers' success and the growth of our organization. Your expertise and guidance will directly influence the quality of a customers' product adoption, satisfaction, and return on investment, ensuring their success in leveraging Data Cloud's powerful data capabilities. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry.


Collaboration and Teamwork:
Collaboration is at the core of our success, and as a Data Cloud Success Guide, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers and colleagues in order to help bolster a customer’s knowledge of the Data Cloud platform and to drive optimal usage.


Basic Requirements:

• 2-3 years experience in a customer-facing role, preferably in the technology industry
• Fluent English speaker
• Experience using Salesforce technologies, preferably Data Cloud/CDP
• Understanding of customer data platforms, large data (Snowflake, Data Bricks), and data modeling
• Excellent communication and interpersonal skills; ability to work collaboratively with cross-functional, global teams
• Ability to facilitate discussions and translate technical concepts & solutions into tangible business value and ROI for customers
• Ability to demonstrate basic understanding and stay up-to-date with emerging data-related and AI technologies
• Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
• Bachelor’s Degree

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.