Store Manager

The Store Manager leads daily operations, ensuring high performance through efficient labor management and process execution. Key duties include overseeing DSD stocking, merchandising, resets, remodels, and HomeStore operations while maintaining organized backroom spaces and display compliance. Proficiency with tools like Microsoft 365, ADP, and SubItUp is essential for managing schedules, monitoring performance, and optimizing workflows.

This role guides a team of Assistant Store Managers, Store Representatives, and contingent associates, fostering a positive work environment while driving team engagement and development. Partnering closely with the Field Operations Manager, the Store Manager resolves issues, develops talent, and ensures Serv-U remains a great place to work.

• Executes Serv-U-Success Core Processes and maintains inventory accuracy through On-Shelf Availability reporting and BOH processes.
• Manages labor resources efficiently by scheduling, monitoring task completion, and verifying timecards through ADP and SubItUp.
• Collaborates with store leadership to address needs, drive sales, and enhance store performance through merchandising and display compliance.
• Organizes and oversees service materials, fixtures, and backroom inventory to support seamless project execution.
• Ensures timely and accurate reporting of tasks, hours, and project updates using company-approved tools and systems.

• Accesses Serv-U University (on-site/online) for training opportunities for the entire team to experience optimized tools and processes that can be directly applied in store.
• Utilizes Serv-U Performance reporting tools to monitor store and team performance, identifying opportunities for improvement, and measure success in doing so.
• Reviews and uses PowerBI reports for metrics and labor utilization.
• Common tools include, but are not limited to: Microsoft 365 Apps, ADP Workforce Now, SubItUp, LMS 365

• Leads and supervises a team of Assistant Store Managers, Store Representatives, and contingent associates, driving performance and continuous improvement.
• Demonstrates respect and professionalism when interacting with team members, customers, and vendors.
• Partners with the Field Operations Manager (FOM) to enhance team engagement, resolve issues, provide coaching, and conduct performance reviews.
• Develops talent through cross-training and skill-building to ensure efficient execution of all store functions, including stocking, merchandising, and resets.
• Manages conflict resolution involving team members, customers, and vendors to maintain a productive work environment.

• Reports, investigates, and follows up on safety incidents using in-store systems.
• Proactively identifies and addresses safety risks, collaborating with the store’s Safety Committee.
• Maintains a clean, safe, and organized work environment.
• Ensures team members complete and understand required safety training.
• Partners with the FOM on safety and workers' compensation matters.

• Regular and reliable attendance at store locations is required.
• Reads, understands, and follows Serv-U policies and standard operating procedures as outlined in the Company Handbook, Core Processes, and Visual Work Instructions.
• Must be able to perform the essential duties and functions of this job with or without reasonable accommodation.
• May be assigned other responsibilities and projects, as necessary.

• Associate degree or equivalent education and related experience required.
• 3 – 8 years in a service industry, with management experience.
• Experience in retail or grocery is a plus.
• Results-oriented, organized & methodical.
• Enjoy learning and change, actively participate in Continuous Improvement projects.
• Demonstrated ability and desire to build and lead teams in a positive work environment.
• Ability to think critically and communicate effectively, accurately, and quickly, write legibly, follow directions.
• Utilize technology – primarily personal devices (smartphones, tablets, PC’s); experience with Microsoft Office 365 preferred.
• Must be at least 18 years of age, with a valid driver’s license, reliable transportation, proof of auto insurance with primary coverage.

At Serv-U-Success, our Mission is to deliver exceptional results to our customers every day with innovative, best-in class execution, achieved by inspiring and empowering team members who share a passion for being part of something bigger than themselves.

We show our Values in everything we do:

- Passion – We energize, engage, and inspire others because we love what we do and how we do it.

- Empowerment – We have permission to take risks, be transparent, and do the right thing to serve our customers and team.

- Innovation – We are relentlessly curious and determined to find a better way of doing things together.

- Balance – We believe that a well-rounded life outside of work is essential for personal well-being and professional success. We make time for things we have to do as well as the things we want to do.

- Teamwork – We want individuals to dream, value differences, and celebrate achievements to create something bigger than themselves.

At Serv-U-Success, our values guide both our relationships and our actions. Each value reflects and reinforces our commitment to Equal Employment Opportunity. We believe in equality, affirming the worth and freedom of every individual, and treating all people with respect and dignity. In line with this philosophy, our policy is to ensure that Serv-U-Success complies with all state, federal, and local laws prohibiting discrimination based on race, color, religion, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other factor unrelated to a person's skills and job performance. This commitment applies to all employment practices, including hiring, firing, compensation, promotion, and other terms and conditions of employment.

In alignment with our core values of passion, empowerment, innovation, balance, and teamwork, we are committed to fostering a workplace where every individual is valued for their unique contributions. We strive to make employment decisions based solely on qualifications, experience, and performance, ensuring fairness and promoting a culture of inclusivity. Our dedication to diversity is a reflection of our belief that the strength of our team comes from embracing differences, and that true success is built on respect for all individuals, regardless of race, color, creed, ethnicity, gender, age, sexual orientation, gender identity, or disabilities.