Solution Architect - job 1 of 2

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

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Customer Outcomes GTM team has a need to have a role in driving complex strategic deals and engage at an executive level in solution designs for large enterprise workflows such as Order to Cash, Procure to Pay, Hire to Retire, Record to Report, etc.

This role would be charged with engaging with Services Account Executive to have executive-level conversations and evangelize the platform’s current and emerging capabilities.

The role would need to engage closely with the Solution Consultant (+Enterprise Architecture and Inspire when present) assigned to a customer to ensure the account and implementation strategy lead to the same vision.

In addition, the role will be responsible for engaging with ServiceNow’s executive team to understand and contribute to innovation opportunities in the market and platform.  The Services Sales Architect will also participate in industry solutioning across verticals such as FinServ, Manufacturing, Technology, etc.   

What you get to do in this role:

• Provide technical and strategic thought leadership to clients in partnership with the Services Account Executives on how to best leverage ServiceNow Technologies. 
• Develop deep personal relationships with clients and be a ‘trusted advisor’. 
• Engage with Services Account Executives and SW sales teams to craft beneficial commercial relationships to our clients and partner ecosystem. 
• Engage with the strategy office and industry vertical teams to participate in innovation and future capabilities. 
• Participate in large Services and Licensing pursuits.  
• You will integrate with the Delivery community & learn how the Expert Services team operates to deliver high-quality and effective solutions for our customers.  
• You will create customer-facing deliverables describing services proposals and Statements of Work helping customers achieve successful business outcomes. 
• You will lead the implementation strategy solutioning with the customer to ensure an at-scale product adoption and create even more demand for the ServiceNow platform.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• 15+ years experience in the IT Services industry.
• ServiceNow experience - minimum of 3-5 years
• Demonstrable experience in positioning strategic implementation platform strategies for professional services 
• Consultative sales experience as an Enterprise Architect in IT or customer environment.
• Strong know-how on implementing platform strategies in Greenfield, Back2Baseline and integration scenarios
• Ability to collaborate and build strong relationships within the internal and external ecosystem, ensuring proper engagement with core teams and customers
• Skilled at concisely summarizing salient points to executives and thorough understanding of cloud application technology and trends
• Validated track record of meeting and exceeding quota and key success metrics
• Ability to segment opportunities and complex deal situations and identify appropriate investment of resources
• Cross-functional teamwork skills. Able to navigate tough conversations and challenging meetings with business partners
• Display a balance of strategic and tactual skills with a high level of intellectual agility.
• Strong focus on ownership and execution against deadlines while managing multiple opportunities at a time.
• 50% of travel required 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.