Senior Director, Operations PROS

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 99,600 employees in 130 countries and operating a network of more than 2,600 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Trusted all over the world, SGS is a market leader because we put 100% passion, pride, and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

The Senior Director, Operation PROS is responsible for managing and supporting audits and assessments across Airline, Business Aviation, and Ground-Based Operations. This role includes overseeing associated budgets, building and maintaining strong relationships with clients, stakeholders, and industry partners, and leading business development efforts to identify new opportunities and expand the client base.

• Business Development: Lead business development efforts for the SGS ARGUS PROS division, identifying new opportunities and expanding the client base.  And represent SGS ARGUS PROS at industry conferences, seminars, and networking events. Build and maintain strong relationships with clients, stakeholders, and industry partners.
• Leadership: Provide leadership and direction to the SGS ARGUS PROS team, fostering a culture of excellence and continuous improvement.
• Financial Management: Manage financial performance, including budgeting, forecasting, and financial reporting.
• Operational Oversight: Ensure the highest standards of safety, quality, and efficiency in all operational aspects. Ensure compliance with industry regulations and standards, maintaining a strong focus on safety and risk management.
• Audit Management: Oversee and support audits and assessments for Airline, Business Aviation, and Ground-Based Operations.
• Strategic Planning: Develop and implement strategic plans to achieve business objectives and drive growth. Monitor market trends and competitor activities to inform strategic decision-making. Collaborate with senior management to align division goals with overall company objectives.

Education and Experience

• Experience in engaging with senior airline executives and operational teams to drive impactful decisions and improvements
• 10 to 20 years Aviation experience
• 10 plus years Airline experience
• 5 plus years Aviation Industry Business Development and Consulting experience with Airlines
• Bachelor's degree in Business, Aviation Management, or a related field (Master's preferred).
• Proven track record in managing large-scale projects and cross-functional teams, often involving data analytics and operational optimization
• Aviation Auditing Experience

Licenses/ Certifications

• Airline Transport Pilots Licenses or Flight Engineer License or related aviation industry license (Required)
• IATA Aviation Operations Specialist Certification (Preferred)
• Certified Aviation Manager (CAM) (Preferred)
• Advanced Master in Airline Operations (Preferred)
• Certified Management Consultant (CMC) (Preferred)

Knowledge/ Skills/ Abilities

• In-depth knowledge of industry regulations and standards
• Ability to read, write, and speak fluent English
• Familiarity with innovative technologies such as AI, machine learning, IoT, and blockchain to enhance operational efficiency
• Proficient in various types of computer software (Word, Excel, Powerpoint, Outlook)
• Ability to travel globally unrestricted
• Excellent attention to detail
• Required integrity, tact, character, and high professional standards
• Strong customer service skills
• Must be able to read, understand and follow work instructions in a safe, accurate and timely manner.
• Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
• Ability to work well with others & independently.
• Works well under pressure
• Extended hours and shift work may be required from time to time.

Our Benefits

We care about your total well-being and will support you with the following, subject to your location and role.

• Health: Medical, dental and vision insurance, company-paid life, accident and long-term disability insurance, flexible spending accounts
• Wealth: Competitive pay ($120,000-$160,000 based on experience), annual bonus opportunity, matching 401(k) with immediate vesting upon enrollment, generous employee referral program
• Happiness:
  • Professional Growth: Online training courses, virtual and classroom development experiences, education assistance program
  • Work-Life Balance: Paid-time off, flexible work schedules (subject to your location and role)
  • Team Building: Employee engagement and recognition programs

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.
 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required. 

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time. 
 
If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back.  Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.