Billing and Collections Analyst (Italian)

As a Billing and Collections Analyst (Italian) at SiteMinder, your primary responsibilities include effective debt collections, providing a quality billing experience for customers, resolving payment queries, and working alongside various teams to manage accounts. You’ll also ensure timely processing of customer requests and keep the CRM and billing system data updated.

To apply for the Billing and Collections Analyst (Italian) role at SiteMinder, candidates must have strong communication skills in both Italian and English, and prior experience in a collections or billing environment is essential. Knowledge of systems like Zuora, Salesforce, or Tesorio is beneficial but not mandatory.

SiteMinder provides a supportive work environment for the Billing and Collections Analyst by offering hybrid work models, mental health initiatives, training opportunities, and employee resource groups that foster inclusivity and personal growth.

The Billing and Collections Analyst position at SiteMinder is unique due to the company’s commitment to simplifying complex processes for hoteliers and providing exceptional service to customers across the globe. You’ll also be part of a diverse and inclusive team that values collaboration and innovation.

During the interview process for the Billing and Collections Analyst (Italian) position at SiteMinder, you can expect an engaging conversation about your experience in billing and collections, discussions about how you handle customer inquiries, and insights into the team dynamics. SiteMinder encourages candidates to share their pronouns and any requirements for adjustments during the interviews.

When answering this question, focus on specific roles you've held, the volume of accounts you've managed, and any systems you've used. Highlight any achievements in improving collections rates or enhancing customer experiences, linking back to the expectations of the Billing and Collections Analyst role at SiteMinder.

Discuss your approach to empathetic communication, actively listening to customer concerns, and ensuring their problems are resolved efficiently. Mention any specific frameworks or strategies you've used to manage these situations effectively.

List specific billing or CRM systems such as Zuora or Salesforce, discussing how you've used them for invoicing and collections. Emphasize any technical skills you possess and how they align with managing accounts accurately at SiteMinder.

Illustrate your time management skills by giving examples of how you’ve prioritized billing tasks, meetings, and customer interactions. Highlight tools or methods you use, like to-do lists or CRM support, to manage workload effectively.

Describe your process for escalating collections, including your strategies for following up and communicating with the customer. Emphasize a combination of persistence and diplomacy to maintain a positive customer relationship while ensuring collections.

Provide a specific example of a situation where you identified a bottleneck in billing processes, implemented a solution, and measured its success. Relate this back to how such improvements could benefit SiteMinder’s operations.

Discuss your methods for verifying information, such as regular audits or double-checking entries against source documents. Highlight the importance of accuracy in maintaining customer trust and compliance in your role as a Billing and Collections Analyst.

Talk about your experiences collaborating with sales or customer success teams and how it affects collections. Share a specific example where teamwork led to successfully resolving a billing challenge.

Express your enthusiasm for SiteMinder's mission to revolutionize hotel commerce and how your skills align with their goals. Share your admiration for their culture of diversity and inclusion, which resonates with your values.

Provide examples of times you thrived under pressure, such as during high-volume billing cycles or tight deadlines. Share techniques you use to stay calm and focused, which can demonstrate your readiness for the fast-paced role at SiteMinder.