Billing Specialist

As a Billing Specialist at Sodexo, your primary responsibilities will include developing controls and processes to ensure accurate client invoicing, collaborating with different departments on billing matters, and providing guidance on complex billing issues. You'll also work on integrating new customers into our billing model and support the offshore Billing Team with training and processes.

To qualify for the Billing Specialist position at Sodexo, you need at least an Associate's Degree or equivalent experience and a minimum of two years of relevant functional experience. Candidates should also possess a solid understanding of IFRS/GAAP, company policies, and management of internal controls to effectively meet the billing needs of the InReach segment.

The work schedule for a Billing Specialist at Sodexo is hybrid, averaging three days in the office and two days working remotely. Additionally, you will receive ten work-from-anywhere days in the U.S. annually, along with paid vacation and company holidays, allowing for a great work-life balance.

Sodexo offers a comprehensive benefits package for its Billing Specialists, including medical, dental, and vision care, wellness programs, a 401(k) plan with matching contributions, paid time off, company holidays, and opportunities for career growth and tuition reimbursement. This package ensures that employees feel valued and supported.

Sodexo values diversity and inclusion as core values within the company culture. As a Billing Specialist, you will be treated fairly and with respect, and your ideas will count. The company fosters an environment where all employees are valued and respected, ensuring everyone can thrive and contribute to a strong team.

In answering this question, share specific examples of invoicing and billing processes you've managed, highlighting any relevant software you've utilized, such as SAP. Discuss any challenges you've encountered and how you've worked to develop solutions, emphasizing your ability to ensure accuracy and timeliness in your work.

When answering this question, emphasize your communication and problem-solving skills. Outline the steps you take to investigate disputes, collaborate with relevant teams, and maintain a customer-focused approach while ensuring a fair resolution. Provide examples from past experiences where you successfully resolved disputes.

Discuss the specific billing systems you've worked with, such as SAP or any other industry-relevant software. Explain how you have used these systems to streamline processes, ensure accuracy, and enhance the overall billing experience for clients.

Share a specific example of a process you improved, detailing the situation, your approach, the tools you used, and the measurable outcomes of your improvements. Highlighting quantitative results will demonstrate the effectiveness of your solutions.

To effectively prioritize tasks, you might want to mention your organizational skills, the use of task management tools, and how you set deadlines. Discuss your strategies for maintaining accuracy under pressure and ensuring that critical tasks are completed on time.

Discuss your communication style, emphasizing your ability to adapt based on the audience—whether it be team members, clients, or vendors. Provide examples of how effective communication has led to successful collaboration and positive outcomes in your previous roles.

Mention your commitment to continuous learning. You might discuss how you follow industry news, participate in professional development opportunities, or connect with peers in the billing and finance community to stay informed about regulations and best practices.

Emphasize that internal controls are crucial for ensuring the accuracy and integrity of financial data. Discuss how you have implemented or adhered to such controls in your past roles, ensuring compliance with regulations and company policies.

Focus on your customer service approach, detailing how you leverage guidance, transparency, and personalized service to improve the client experience. Provide examples where your strategies led to positive feedback or improved relationships with clients.

Discuss your resilience and ability to view feedback as an opportunity for growth. Share how you would listen to the concerns raised, investigate the issue, and take appropriate action to address problems while maintaining a positive relationship with clients or colleagues.