Billing Coordinator

As a Billing Coordinator at TekWissen Group, your primary responsibilities will involve processing various billing types, handling credits for warranties and deductions, collaborating with internal teams to resolve invoice issues, and maintaining accurate records in PeopleSoft. Your role will also include managing customer communications through phone and email, ensuring all inquiries are resolved promptly.

To qualify for the Billing Coordinator position at TekWissen Group, you should have at least a high school diploma, though a Bachelor’s degree is preferred. Additionally, candidates should possess 2-5 years of related experience, strong math and computer skills particularly in Google Suite and Excel, and excellent customer service and communication abilities.

TekWissen Group supports its Billing Coordinators by providing training and resources necessary to excel in their tasks, including access to specialized software like PeopleSoft and a collaborative work environment with Pricing Administrators and other team members to assist in resolving billing issues effectively.

Billing Coordinators at TekWissen Group primarily use Google Suite and Excel for data management. Additionally, they work with PeopleSoft for tracking billing and deductions, ensuring that all records are accurate and updated in real-time.

The work environment for a Billing Coordinator at TekWissen Group is hybrid, combining remote work with in-office collaboration. This offers flexibility while ensuring team members can efficiently address billing tasks and engage with colleagues for support and communication.

When answering this question, provide specific examples of how you’ve handled billing tasks in past positions, mentioning any software you’ve used and your attention to detail that ensured accurate billing.

Outline your strategy for prioritizing tasks, perhaps discussing time management techniques and how you use organizational tools to stay on top of your workload, especially when managing a high email volume.

Your response should include a methodical approach, detailing how you gather relevant information, collaborate with team members, and follow up to ensure the issue is resolved and recorded properly.

Discuss your specific skills with these tools, highlighting any advanced features you’re comfortable with, such as formulas, data analysis, or collaborative functions that enhance team efficiency.

Emphasize the importance of clear and timely communication in resolving issues, maintaining relationships with clients, and ensuring that all team members are informed about billing updates and challenges.

Share strategies you use to remain calm under pressure, such as breaking tasks into manageable parts, focusing on deadlines, and seeking help when needed to meet billing deadlines.

Provide a specific example that illustrates your customer service skills, highlighting how you empathized with the customer, addressed their concerns, and resolved the issue to their satisfaction.

Discuss metrics such as accuracy rates of billing, average time taken to resolve discrepancies, and customer satisfaction scores as key indicators of the effectiveness of the billing process.

Describe your methods for maintaining attention to detail, such as using checklists, double-checking data entries, and your strategies for minimizing errors in billing.

Talk about the qualities you believe are essential for a successful team, such as collaboration, open communication, and mutual support, and how these contribute to achieving billing objectives.