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Instructional Designer

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Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The role

This career is for those who enjoy solving problems, taking on difficult challenges and finding creative solutions. In this role, we look to do the right thing, and when unsure, we do the harder thing. The candidate must communicate clearly, write well, and speak persuasively. Communicating anything to anyone comes easily and can be done seamlessly on the phone, or in writing.

SoFi’s Instructional Designer supports all operations employees daily through designing learning programs and courses. This role supports keeping the SoFi Operations community improving and growing. The Instructional Designer will prioritize and respond to multiple training requests from business partners in operations, the project management office, and the learning and development team. These conversations should include seeking solutions for SoFi various business units, including frontline employees, how to create effective learning and development tools and methods , and new solutions from the latest learning trends.

What you’ll do:

Create multiple methods of learning for SoFi employees. Deliverables may include but not limited to,e-learning, instructor-led training modules, infographics, learning bites, short instructional videos, and utilize resources to support employee development,
Consult with subject matter experts, and stakeholders to create content and design materials from scratch
Analyze complex technical content and write engaging and accurate scripts within set deadlines
Awareness of latest learning trends, theories, frameworks, and evaluations protocols that align with the needs of adult learners.
Develop and write learning assessments for varying training delivery
Manage content libraries for all business functions with experience using various learning management systems (LMS) to house training, assessments and tracking completion of each.
Help guide and execute visual strategy for training products, communications and knowledge management systems with the company brand guidelines.
Manage multiple projects simultaneously using the JIRA system
Produce concise, clear and interactive instructional materials for web-based and instructor-led training
Support monitoring and evaluation of learning using surveys and other feedback mechanisms, including train-the-trainers sessions and trainer certifications.
Efficiently manage time and workload in a fast-paced environment
Collaborate with internal teams of project managers, designers, and programmers
Promote a positive corporate culture by exhibiting a strong level of professionalism

What you’ll need:

Bachelor’s degree in Instructional Design, Education, Technical Writing, Library Sciences, English, Interactive Media or Marketing Communications or similar discipline.
Master’s degree is desirable.
Excellent business writing and communications skills
At least 2-3 years’ experience in Instructional Design
Experience in designing training materials using the ADDIE and Kirkpatrick models.
Experience in creating training materials for financial institutions preferred.
Experience designing curriculum for Fraud Operations in a banking environment preferred.
Understanding of Learning Theories and Instructional Design Models
Experience with Microsoft Suite and Google Suite
Proficiency with Articulate Storyline and the Articulate 360 tools
Experience with Learning Management Systems preferred
Experience in AI Tools preferred
Experience developing materials for classroom (ILT), virtual, and self-paced modules (CBT).

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Instructional Designer, SoFi

At SoFi, we're all about shaping a brighter financial future for our members, and we’re excited to invite an enthusiastic Instructional Designer to join our team in Jacksonville, Florida. If you love solving problems and finding creative ways to enhance learning experiences, this role is perfect for you! As an Instructional Designer, you will play a crucial part in supporting our operations employees by crafting engaging learning programs and courses that make a real difference. Your responsibilities will include designing diverse training materials such as e-learning modules, infographics, short videos, and more. You’ll collaborate closely with subject matter experts and stakeholders to develop effective content, all while keeping an eye on the latest learning trends to ensure our methods resonate with adult learners. You don’t need to be just a task-doer; you’ll prioritize multiple projects, utilize various learning management systems, and even help shape the visual strategy of our training products. Your keen communication skills will shine as you manage the feedback and evaluations to improve our training initiatives continuously. Here at SoFi, we aim not only for professional growth but to create a positive and profound impact on our community, and we can’t wait for a talented Instructional Designer to join us in this mission. If you’re ready to take your career to the next level while making a significant contribution to the financial sector, this is the opportunity you’ve been waiting for!

Frequently Asked Questions (FAQs) for Instructional Designer Role at SoFi

What are the main responsibilities of an Instructional Designer at SoFi?

As an Instructional Designer at SoFi, your key responsibilities will include creating diverse learning methods such as e-learning and instructor-led modules, consulting with subject matter experts to develop content, analyzing and simplifying complex technical materials, and managing multiple projects effectively using tools like JIRA. You will also assess and track learning through various feedback mechanisms to ensure continuous improvement.