Accounts Receivable Clerk

The primary responsibilities of an Accounts Receivable Clerk at Sonesta involve supporting the Credit Manager by maintaining the Accounts Receivable accounts, billing Master Accounts, handling inquiries, and reviewing Group Contracts. You'll also assist in income audits and other financial processes as required.

To qualify for the Accounts Receivable Clerk position at Sonesta, you should typically have a Bachelor's Degree in Accounting or Finance. Experience in a comparable role within a Full Service Luxury Hotel or Resort environment is preferred, along with strong analytical and communication skills.

An Accounts Receivable Clerk at Sonesta should be proficient in software such as Opera, Micros/Agilysys, and Delphi. Strong skills in Microsoft Office, particularly Excel, are also essential for handling billing and account management tasks.

Sonesta provides a robust benefits package for its Accounts Receivable Clerks, including Medical, Dental, and Vision Insurance, a 401(k) plan with company match, paid vacation days, hotel discounts, and various employee perks to promote a well-rounded work-life experience.

Yes! The role of Accounts Receivable Clerk at Sonesta may involve working in other areas within the hotel, such as accounts payable or assisting in the Controller's Office, providing a diverse range of experiences and responsibilities.

When prioritizing multiple accounts, I first assess deadlines and the urgency of each task. I keep an organized list and regularly check in on my progress, ensuring that more time-sensitive accounts are handled first while still maintaining a steady workflow overall.

In my previous roles, I have managed various billing processes, including generating invoices, tracking payments, and reconciling discrepancies. I use software like Excel and Opera to streamline these processes and ensure accuracy for all accounts.

I approach phone inquiries with a friendly demeanor and active listening skills. I always stay calm, provide accurate information, and follow up on more complicated questions, ensuring that both guests and coworkers feel valued and understood.

To ensure accuracy in posting payments, I double-check all entries against source documents, such as payment confirmations and account statements. I also maintain a detailed record of all transactions, allowing for easy reference and auditing.

Yes, I have encountered billing errors in the past. I resolved them by first identifying the source of the mistake, then communicating swiftly with the customer involved and providing them with a clear explanation along with a prompt correction, always maintaining transparency.

I utilize digital tools such as task management software to keep my responsibilities organized. Additionally, I create spreadsheets to monitor the status of various accounts, with reminders for follow-ups, ensuring that nothing falls through the cracks.

I remain calm and professional, focusing on understanding their concerns. I seek to find a mutually beneficial solution, ensuring the client feels heard while also adhering to company policies. Empathy and patience are key in these situations.

I have participated in financial audits in previous positions, where I collaborated with auditors to provide relevant documents and ensure that all accounts were up to date. I always strive to maintain clear records to facilitate this process.

At my former place of employment, I observed that the billing process was time-consuming due to manual entry. I proposed implementing a software solution that automated parts of the process, resulting in reduced errors and faster billing cycles.

I am drawn to Sonesta because of its reputation for outstanding service and commitment to quality. Working as an Accounts Receivable Clerk here would allow me to blend my finance skills with a passion for hospitality, contributing positively to both the team and guests.