Sales Admin Assistant - Concord Toyota

As a Sales Admin Assistant at Concord Toyota, your main responsibilities include supporting the sales team by moving and parking vehicles, maintaining a clean and organized dealership environment, greeting customers, and directing them to the right personnel while providing excellent guest services. You'll also replenish vehicle fluids and assist with minor vehicle tasks, ensuring operations run smoothly throughout the day.

To apply for the Sales Admin Assistant role at Concord Toyota, you must be authorized to work in the USA and hold a valid driver's license with a good driving record. Applicants must demonstrate the ability to pass essential pre-employment testing including background checks, motor vehicle record checks, and drug tests.

The Sales Admin Assistant position at Concord Toyota is a full-time role, requiring you to work five days a week with two scheduled days off. Weekend availability is essential, allowing you to meet the needs of our valued customers effectively.

As a Sales Admin Assistant at Concord Toyota, you will enjoy a comprehensive benefits package including medical, dental, and vision insurance, as well as a Health Savings Account (HSA), a 401k plan, and generous paid time off. Additionally, you'll have access to special discounts for purchasing and leasing vehicles, along with a personal automotive concierge service.

At Concord Toyota, we believe in promoting from within, and as a Sales Admin Assistant, you'll have numerous opportunities for internal advancement. With over 1,000 promotions each year, you can expect comprehensive training and a supportive workplace that encourages your growth in the automotive industry.

In this role, it's crucial to listen actively to customer inquiries, acknowledge their needs, and guide them to the appropriate personnel. Familiarity with department functions and a friendly demeanor can enhance the customer experience, making them feel valued and heard.

Keeping the dealership lot organized involves regular monitoring of vehicle placement, ensuring cleanliness, and performing routine checks for any debris. Implementing a system for vehicle tagging and clearly defined parking areas helps maintain a neat presentation.

In high-pressure situations, I prioritize tasks, maintain a calm attitude, and focus on effective communication with my team. Being organized and flexible allows me to adapt quickly, ensuring that the dealership operates smoothly during busy times.

I thrive on interactions with people, finding fulfillment in meeting their needs and creating positive experiences. In a sales environment, helping customers feel valued and satisfied inspires me to do my best every day.

Attention to detail is key when processing vehicle tags and paperwork. I double-check information, take the time to verify details against our records, and maintain an organized system for documentation to prevent any oversights.

If a customer expresses dissatisfaction, I would listen attentively to their concerns, empathize with their situation, and seek solutions to rectify the issue. If necessary, I'd escalate the matter to the appropriate supervisor for resolution while ensuring the customer feels heard.

During a dealership event, I collaborated with my teammates to ensure everything was set up for success. We communicated clearly, divided tasks efficiently, and supported each other throughout the event, resulting in positive customer engagement and high satisfaction.

Maintaining focus during repetitive tasks involves setting small goals to keep myself engaged. I also stay organized and keep an upbeat attitude, reminding myself of the importance of accuracy and quality in my contributions.

Key elements include clear communication, mutual respect, and a willingness to support one another. Establishing an environment where team members feel comfortable sharing ideas and feedback also greatly enhances collaboration and productivity.

I prioritize tasks by evaluating urgency and importance. I start by addressing immediate customer needs and then tackle administrative tasks, such as vehicle movements and cleanliness, ensuring smooth operation while remaining attentive to any evolving priorities.