As an Export Coordinator at STG, you will be responsible for ensuring excellent communication with customers and business partners via telephone and email. Key duties include diagnosing and resolving issues, monitoring delivery routes, scheduling pickups and deliveries, and processing changes to orders as needed. Your role is essential in maintaining the high level of service that STG is known for.

To qualify for the Export Coordinator position at STG, you should have at least one year of logistics experience and strong problem-solving skills. A high school diploma or equivalent is required, along with proficiency in Microsoft Office applications. Strong organizational and customer service skills are also crucial to exceed expectations in this role.

An Export Coordinator at STG should possess excellent organizational skills, the ability to multitask, and strong communication skills. You will need to thrive under pressure and demonstrate a proactive approach to resolving issues. Familiarity with logistics processes and customer service is vital to succeed in this fast-paced role.

STG offers a range of benefits to its Export Coordinators, including paid holidays, PTO programs starting at 15 days, an incentive bonus program, and comprehensive medical, vision, and dental insurance options. Additionally, there are wellness programs, a 401K with employer match, and various recognition programs to acknowledge your hard work.

The hiring process for the Export Coordinator role at STG typically begins with an application review followed by interviews. Candidates will likely participate in interviews that assess both skills and cultural fit. Preparing to discuss your logistics experience and demonstrating your problem-solving abilities will be important to make a strong impression.

When answering this question, highlight any specific logistics roles you've had, your responsibilities in those positions, and any successful projects you completed. Use examples to illustrate how your experience has prepared you for challenges you might face as an Export Coordinator at STG.

This is your chance to demonstrate your organizational skills. Discuss tools or strategies you use to prioritize effectively, such as creating to-do lists or using project management software. Share specific examples where your prioritization led to successful outcomes.

Prepare a STAR (Situation, Task, Action, Result) response that outlines a specific customer issue you dealt with, the steps you took to resolve it, and the positive outcome. Stress the importance of customer satisfaction and how your actions reflect STG’s commitment to outstanding service.

Discuss your proficiency with Microsoft Office, especially any practical experience you've had using Excel for tracking shipments or managing logistics data. If you've used specialized logistics software, definitely mention it and explain your experience.

Share strategies that help you maintain focus and meet deadlines, such as effective time management, regular check-ins with team members, or breaking tasks into smaller steps. Provide examples where you've successfully juggled multiple priorities.

Express your enthusiasm for the role and company. Discuss what specifically draws you to STG, whether it’s their reputation in the industry, the company culture, or growth opportunities. Show that you've done your research and understand STG's mission.

Prepare to share a detailed example of a time you tracked a shipment. Discuss the methods you used to communicate and ensure that the shipment arrived on time. This shows your initiative and focus on problem-solving.

Discuss the importance of proactive communication in logistics. You can mention methods you use, such as regular updates, prompt responses to inquiries, and how you cater your communication style to different stakeholders.

Share your perspective on potential challenges, such as managing unexpected delays or customer expectations, and how you would address them. It’s a great opportunity to show your proactive problem-solving mindset.

Discuss how you stay informed about relevant shipping regulations and any experience you have with ensuring compliance in your previous roles. Talk about attention to detail and your willingness to continually educate yourself on the changing landscape of logistics regulations.