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Software Developer (Java)

Overview

Connecting clients to markets – and talent to opportunity

 

With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

 

At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance.

 

Payments: A Swift-accredited service bureau and member, our Payments division provides NGOs, institutions and non-profits the ability to make a local difference, globally – with transparent pricing across 180+ countries and 140+ currencies.

Responsibilities

Job Purpose:

 

We are seeking an experienced and skilled Production Support Engineer to join our dynamic team to support mission critical Payment Applications. The ideal candidate will have a strong background in supporting production environments, troubleshooting complex technical issues, and ensuring the smooth operation of applications and databases. You will play a critical role in resolving incidents, performing root cause analysis, and supporting database and application-related issues in a 24x7 environment.

 

Primary duties will include:

 

Production Support & Incident Management:

  • Monitor and maintain production systems to ensure high availability and performance.
  • Respond promptly to incidents, provide technical support, and resolve issues in line with SLAs.
  • Perform root cause analysis for production incidents and propose long-term solutions to prevent recurrence.
  • Providing advanced troubleshooting and resolution.Application Support for Payments Applications (Java/.NET, MongoDB, SQL, Azure Cloud):
  • Provide support for applications, troubleshooting technical issues, ensuring performance and availability.
  • Collaborate with development teams to address code-related issues and support application deployment.
  • Optimize application performance and conduct regular health checks to ensure system stability.

Cloud Technologies Support:

  • Work with cloud technologies (Azure) to ensure seamless integration, deployment, and management of production applications and databases.
  • Resolve cloud infrastructure issues.
  • Implement and manage cloud security measures to protect sensitive data and applications.

ITIL Process Adherence:

  • Ensure compliance with ITIL processes, particularly Incident Management and Problem Management, to ensure service continuity and minimize downtime.
  • Contribute to the implementation and improvement of ITIL best practices within the organization.

Documentation & Reporting:

  • Maintain accurate records of incidents, problems, changes, and resolutions.
  • Generate and analyze reports on service performance, identifying trends and opportunities for improvement.

Qualifications

To land this role you will need: 

  • Extensive experience in production support, with a focus on databases (MongoDB, SQL), Java/.NET applications, cloud technologies, and ITIL processes.
  • Databases: experience with MongoDB, SQL including queries, stored procedures, debugging of stored procedures.
  • Programming: knowledge of Java or .NET for supporting applications in production.
  • Cloud Technologies: Hands-on experience with any of the major cloud platforms (preferred is Azure) and cloud infrastructure management.
  • ITIL Concepts: Strong understanding of ITIL frameworks, with hands-on experience in Incident Management and Problem Management.
  • Familiarity with monitoring tools, logging, and incident tracking systems.
  • Proficiency in scripting languages (e.g., Python, PowerShell) for automation and system management.

 

What will make you stand out:

 

  • Create and maintain detailed technical documentation and knowledge base articles for support teams.
  • Participate in Change Management processes to assess and mitigate risks associated with production changes.
  • Monitor cloud resource usage and optimize costs through efficient resource management.
  • Assist in the design and implementation of new features and enhancements for payment applications.
  • Develop and implement automation scripts to streamline incident resolution and system monitoring.

 

Certifications (Good To Have):

  • Cloud certifications (Foundational or Intermediate).
  • ITIL certification (ITIL Foundation or higher).

 

Working environment: 

  • Hybrid 

#LI-Hybrid #LI-IM1  

Average salary estimate

$75000 / YEARLY (est.)
min
max
$60000K
$90000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Software Developer (Java), StoneX Group

Are you ready to elevate your career as a Software Developer (Java) with StoneX in the vibrant city of Bogotá? At StoneX, we connect clients to global markets and are on the lookout for a skilled developer like you to join our dynamic team. In this role, you’ll engage with mission-critical Payment Applications, ensuring their smooth functioning and high availability. You'll have the exciting opportunity to monitor production systems, resolve complex technical issues, and perform root cause analysis while collaborating closely with development teams. Your expertise in Java, cloud technologies like Azure, and databases such as MongoDB and SQL will be invaluable as you troubleshoot application performance and work on application deployment. We believe in fostering a positive work environment, and at StoneX, you’ll become part of a supportive network that values innovation and human connection. Get ready to contribute to our ITIL processes and enhance your skills while impacting the world of global finance. Let’s make a difference together in this hybrid role that encourages professional growth and development!

Frequently Asked Questions (FAQs) for Software Developer (Java) Role at StoneX Group
What responsibilities does a Software Developer (Java) at StoneX in Bogotá have?

As a Software Developer (Java) at StoneX in Bogotá, you will primarily focus on supporting critical Payment Applications. Your responsibilities include monitoring production systems for high availability, responding to incidents, troubleshooting complex issues in collaboration with development teams, and performing root cause analyses to prevent future incidents. You'll also engage with cloud technologies, especially Azure, to ensure seamless application performance.

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What qualifications are needed for the Software Developer (Java) position at StoneX?

To qualify for the Software Developer (Java) position at StoneX, you should have extensive experience in production support, specifically in databases such as MongoDB and SQL, alongside a solid understanding of Java or .NET applications. Hands-on experience with cloud platforms, particularly Azure, as well as familiarity with ITIL processes are crucial. Scripting capabilities in languages like Python or PowerShell will also set you apart.

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How does StoneX support its Software Developer (Java) employees?

At StoneX, we truly value our Software Developer (Java) employees. You’ll benefit from a collaborative and engaging working environment, hybrid work options, and opportunities for professional growth and training. We also emphasize the importance of maintaining work-life balance while working on innovative projects aimed at connecting clients to global markets.

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What technologies should a Software Developer (Java) be familiar with at StoneX?

A Software Developer (Java) at StoneX should be familiar with various technologies, including Java and .NET for application support, MongoDB and SQL for database management, and Azure as our primary cloud platform. Additionally, knowledge of ITIL processes for incident management is essential to ensure service continuity and efficiency.

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What is the working environment like for a Software Developer (Java) at StoneX?

The working environment for a Software Developer (Java) at StoneX is hybrid, allowing you to balance your professional and personal life effectively. You’ll collaborate with an enthusiastic and experienced team dedicated to innovation and providing top-notch service. StoneX promotes an open culture where your contributions are valued, and you are encouraged to grow and explore new ideas.

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Common Interview Questions for Software Developer (Java)
How do you handle production incidents as a Software Developer (Java)?

In handling production incidents, it's crucial to have a systematic approach. I first prioritize incidents based on severity and impact. Then, I engage in active monitoring and troubleshooting using appropriate tools, document the incident accurately, and follow ITIL guidelines. After resolving the issue, I conduct a root cause analysis to prevent future occurrences.

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Can you explain your experience with Java and .NET applications?

Certainly! I have solid experience with both Java and .NET applications, having developed and supported several projects in diverse environments. I am comfortable with application deployment, debugging, and optimizations. Engaging with cross-functional teams has allowed me to address performance issues effectively.

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What strategy do you use for cloud service management, especially in Azure?

My strategy for cloud service management in Azure involves proactive monitoring and resource optimization. I use Azure's monitoring tools to track performance metrics, ensure security compliance, and optimize resource usage for cost-effectiveness. Regular health checks help in maintaining application availability.

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Describe how you ensure ITIL process compliance in your work.

Ensuring ITIL process compliance involves understanding and adhering to the framework's guidelines actively. I make sure to document all incidents and changes accurately and participate in regular process reviews to identify improvement opportunities, particularly focusing on Incident Management and Problem Management.

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What tools do you prefer for monitoring and incident management?

I prefer tools like Splunk or New Relic for monitoring as they provide real-time insights and analytics. For incident management, I utilize systems like ServiceNow, which help streamline the tracking process and ensure effective communication among teams.

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How have you contributed to process improvements in your previous roles?

In my previous roles, I actively contributed to process improvements by identifying bottlenecks in troubleshooting workflows. I proposed and implemented a knowledge base system to enhance documentation of incidents, which helped reduce resolution times significantly.

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How do you ensure application performance and availability?

To ensure application performance and availability, I implement regular health checks, performance monitoring, and optimization techniques. Collaborating with development teams to address code-related issues is also key, as it lays the groundwork for stable production environments.

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How do you keep current with new technologies?

I keep current with new technologies by actively engaging in continuous learning, attending webinars, and participating in relevant tech forums. I also dedicate time to exploring new tools and practices through relevant projects.

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What approach do you take when you're faced with a complex technical issue?

When faced with a complex technical issue, I break it down into manageable components. I involve relevant stakeholders if needed, leverage available documentation, and use a mix of analytical and creative problem-solving techniques to arrive at the solution.

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Why do you want to work as a Software Developer (Java) at StoneX?

I am excited about the opportunity at StoneX because it represents a chance to work with cutting-edge technologies in a collaborative environment. Your company's commitment to innovation and market connectivity resonates with my passion for solving real-world problems through technology.

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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 11, 2025

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