(Fluent English) Customer Support Consultant (Mendoza, remotely)

As a Customer Support Consultant at SupportYourApp, your main responsibilities include providing exceptional customer support through various channels, including calls, chats, and emails, while building positive relationships with clients. You'll meet team KPIs and stay updated with the latest technologies, ensuring a high standard of customer happiness by maintaining a solid knowledge of our clients' products and services.

To qualify for the Customer Support Consultant position at SupportYourApp, you must have excellent English skills (C1 level) in both spoken and written communication. Previous experience in customer service is essential, and candidates should possess strong analytical, research, and problem-solving skills. A positive attitude and a personal laptop with stable internet capability are also required.

Yes, remote work is fully supported for the Customer Support Consultant role at SupportYourApp. This position allows you to work from home, giving you the flexibility to balance your work and personal life while being part of a global team.

SupportYourApp offers a variety of benefits for its Customer Support Consultants, including a fixed schedule from Monday to Friday, opportunities for work-life balance, inclusive international work culture, and impressive compensation in USD. Additionally, you'll enjoy bonuses for referring friends, paid training, and a management structure dedicated to your long-term growth and success.

SupportYourApp is a leading Support-as-a-Service company that provides secure technical and customer support services to tech companies worldwide. Our clientele spans over 30 countries, and we communicate in more than 60 languages, making us a diverse and inclusive workplace, focused on delivering exceptional support experiences.

Highlight specific roles and responsibilities in your past customer service positions, focusing on how you provided solutions to customer issues and enhanced customer satisfaction. Use examples that demonstrate your problem-solving skills and your ability to maintain a positive tone while managing customer needs.

Share strategies for remaining calm and collected during difficult interactions. Mention active listening, empathizing with the customer's feelings, and offering practical solutions. Your goal should be to defuse the situation and ensure the customer feels heard and valued.

Discuss any CRM systems or ticketing software you have experience with, explaining how you utilized them to track customer interactions and resolve challenges efficiently. If applicable, mention your adaptability in learning new systems within a short timeframe.

Explain your approach to prioritizing tasks based on urgency and importance. Provide an example of a time when you successfully managed multiple responsibilities, demonstrating that you can remain organized while meeting deadlines and team KPIs.

Talk about your foundation in active listening and clear verbal/written communication. Mention adapting your style to different audiences and utilizing feedback to improve your interactions, ensuring that messages are understood clearly.

Provide a specific example where you went above and beyond for a customer, detailing the issue they faced, the actions you took, and the positive outcome. This showcases your ability to deliver exceptional customer service and drive satisfaction.

Discuss your passion for helping people, solving problems, and creating positive experiences. Explain how these motivations align with your career goals and why you see value in becoming a part of the SupportYourApp team.

Share strategies such as following industry blogs, attending webinars, or participating in online forums. Emphasize that your commitment to continuous learning is crucial for offering informed support to customers.

Outline a situation in which you identified an inefficiency and implemented a change that resulted in better outcomes. This could include faster response times or more accurate resolutions, underscoring your proactive approach to improving customer service.

Express your enthusiasm for the company’s mission and culture, emphasizing the aspect of a People First attitude and the exposure to diverse environments. Mention how your skills align with their needs and how you are excited to contribute to their continued success.