Senior Business Systems Analyst, Onboarding

As a Senior Business Systems Analyst at Toast, you will be responsible for translating business concepts into actionable software solutions, collaborating with diverse teams to gather and define functional requirements, documenting processes, and implementing platform configurations. You’ll also conduct root cause analysis for issues that arise and continually seek ways to enhance product quality, all while maintaining open communication with various stakeholders.

To qualify for the Senior Business Systems Analyst role at Toast, candidates should possess a minimum of 3 years of experience in a similar analyst role with a focus on delivering complex technical solutions. A solid understanding of the Software Development Life Cycle Methodologies, particularly Agile Scrum, along with proficiency in tools such as Git/Github and DevOps CI/CD processes, is essential. Excellent communication skills are critical for interacting with both technical and non-technical team members.

Collaboration for a Senior Business Systems Analyst at Toast includes working with Product leaders and technology stakeholders like Systems Architects and Full Stack Engineers. You will engage with various team members to design requirements, develop implementation plans, and facilitate testing, ensuring that solutions delivered align with business goals and stakeholder expectations.

A Senior Business Systems Analyst at Toast contributes to product quality by identifying functional and non-functional opportunities for improvement through regular feedback from development teams and stakeholders. You will also be involved in drafting detailed testing requirements and plans, analyzing user stories, and supporting issue resolution processes, ensuring that every aspect of the product aligns with quality standards.

While the main qualifications are crucial, candidates with experience in Workato or similar iPaaS solutions, familiarity with cloud data platforms like Snowflake, and administrative experience with tools like Salesforce and NetSuite hold an advantage. Additionally, basic programming knowledge in languages such as Java, JavaScript, SQL, or Python can enhance your candidacy for the Senior Business Systems Analyst role at Toast.

When prioritizing requirements, I engage with stakeholders to understand their needs and the project goals. I assess the impact of each requirement on the project's success and feasibility, using tools like MoSCoW (Must have, Should have, Could have, and Won't have) to systematically categorize requirements. This approach ensures that I focus on delivering value while managing time effectively.

In my previous roles as a Business Systems Analyst, I've worked extensively with Agile methodologies, particularly Scrum. I’ve participated in sprint planning, daily stand-ups, and retrospective meetings, coordinating with team members to adapt to changes quickly and deliver incremental value throughout development cycles.

When conflicts arise between technical and non-technical team members, I approach the situation with empathy and open communication. I facilitate discussions that allow both perspectives to be heard and help frame the issues in terms of project impact and stakeholder needs. By focusing on the common goal, we can collaboratively find solutions that work for everyone.

I use a combination of interviews, workshops, and surveys to gather requirements from stakeholders. During this process, I maintain detailed documentation that captures the insights gained, ensuring that the requirements are clear, actionable, and aligned with business objectives. User stories and use cases are tools I often employ to communicate these needs effectively.

I have significant experience in system testing and quality assurance as a Senior Business Systems Analyst. I collaborate closely with development teams to create test plans that cover manual and automated testing. I believe in testing early and often, validating that the systems function as intended before they go live, which helps to minimize defects and ensure user satisfaction.

In one of my previous roles, I proposed an automated testing framework that reduced the testing time by 30%, allowing the team to focus on more critical issues. I also suggested enhancements to our project management tools that improved documentation efficiency and streamlined our communication processes.

To stay updated on industry trends and technology, I actively participate in webinars, professional groups, and online forums. Following relevant blogs and publications, and attending conferences also helps me to see what innovations are being adopted by others in the field, allowing me to bring valuable insights back to my team.

The most challenging aspect of being a Business Systems Analyst is often balancing diverse stakeholder expectations. Different priorities and perspectives can lead to conflicts, and it’s my role to facilitate a collaborative environment where we can reach a consensus. Strong communication and negotiation skills are key in navigating these complexities.

I ensure that my documentation is useful for end-users by maintaining clarity, conciseness, and usability. I employ visuals where needed, create structured layouts, and always consider the audience when drafting documents. Gathering feedback on documentation from users is crucial to make necessary adjustments and improvements.

One of the most successful projects I worked on involved implementing a new customer relationship management (CRM) system. I coordinated with cross-functional teams to gather requirements, identified key areas for efficiency improvement, and led user acceptance testing. The project resulted in a significant increase in tracking accuracy, ultimately improving our customer engagement strategy.